Policies
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Our policies
- Customers who need extra help
- Having difficulty paying?
- Energy efficiency advice
- Guaranteed standards of service
- Treating customers fairly
- Quarterly performance reporting
- Terms and conditions for your home
- Terms and conditions for your business
- Residential and business deemed contracts
- Website terms of use
- Privacy policy
- Modern slavery statement
- Business support
- Additional charges
- Energy Theft Charter
- Accessibility
- Whistleblower information