Remove both smart meters (dual fuel)
Remove a single smart meter (electricity or gas)
Install or replace a smart In-Home Display (IHD)
If you're unavailable on the day of your meter appointment
Debt resolution visit fee (formerly pre-disconnection fee)
Debt collection agency (DCA) admin fee
Upto 31% of the outstanding balance
Legal team litigation and interest claimed fees
Determined on a case-by-case basis
De-energise and move your meter**
Dependent on meter type and size
Request a paper copy of a bill or statement
*All prices include VAT where applicable.
**Moving charge applies if we have to move the meter more than 12 inches.