Additional charges.

Here's our services and fees*. Normally you'll only pay for your energy, but we may charge for these activities too.

Remove both smart meters (dual fuel)

£470

Remove a single smart meter (electricity or gas)

£235

Install or replace a smart In-Home Display (IHD)

£30

OFMAT/standard load test

£103.93

Fit an isolator

£98.07

Late payment fee

£10

Warrant fee

£90

If you're unavailable on the day of your meter appointment

£30

Warrant application fee

£60

Debt collection fee

£20

Debt resolution visit fee (formerly pre-disconnection fee)

£55

Debt collection agency (DCA) admin fee

Upto 31% of the outstanding balance

Legal team litigation and interest claimed fees

Determined on a case-by-case basis

De-energise and move your meter**

Dependent on meter type and size

Request a paper copy of a bill or statement

£1 per copy (£9 max)

*All prices include VAT where applicable.

**Moving charge applies if we have to move the meter more than 12 inches.