Additional charges.

Here's our services and fees. Normally you'll only pay for your energy, but we may charge for these activities too. All prices include VAT where applicable.

Remove both smart meters (dual fuel)


Remove a single smart meter (electricity or gas)


OFMAT/standard load test


Fit an isolator


Late payment fee


Warrant fee


If you're unavailable on the day of your meter appointment


Warrant application fee


Debt collection fee


Debt resolution visit fee (formerly pre-disconnection fee)


Debt collection agency (DCA) admin fee

Upto 31% of the outstanding balance

Legal team litigation and interest claimed fees

Determined on a case-by-case basis

De-energise and move your meter 1

Dependent on meter type and size

Request a paper copy of a bill or statement

£1 per copy (£9 max)

1 Moving charge applies if we have to move the meter more than 12 inches.