Additional charges.
Here's our services and fees. Normally you'll only pay for your energy, but we may charge for these activities too. All prices include VAT where applicable.
Remove both smart meters (dual fuel)
£470
Remove a single smart meter (electricity or gas)
£235
OFMAT/standard load test
£103.93
Fit an isolator
£98.07
Residential late payment fee
£15
SME late payment fee
£40, £70 or £100 based on the debt
Warrant fee
£90
If you're unavailable on the day of your meter appointment
£30
Warrant application fee
£60
Debt collection fee
£25
Debt resolution visit fee (formerly pre-disconnection fee)
£55
Debt collection agency (DCA) admin fee
Upto 31% of the outstanding balance
Legal team litigation and interest claimed fees
Determined on a case-by-case basis
De-energise and move your meter¹
Dependent on meter type and size
Request a paper copy of a bill or statement
£1 per copy (£9 max)