Direct links to our policies.
We've buttoned up our terms and policies, making them easy to find and easy to understand.
How we’re helping you.
Customers who need extra help
Having difficulty paying?
Energy efficiency advice
Staying safe online
How we're helping your business.
Support for your business
Keeping our promises.
Guaranteed standards of service
Treating customers fairly
Customer service rating
All the important legal stuff.
Terms and conditions for your home
Terms and conditions for your business
Residential and business deemed contracts
Variable tariff prices
TPI Code of Practice
Feed-in Tariff statement of terms
Letter of Authority policy
Our Community terms and conditions
Modern slavery statement
Energy Theft Charter
Environmental information request
Next Plus terms and conditions