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Direct links to our policies.

We've packaged up our terms and policies, making them easy to find and simple to understand.

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How we’re helping you.

Customers who need extra help Having difficulty paying?Energy efficiency advice
AccessibilityStaying safe online

How we're helping your business.

Support for your business

Keeping our promises.

Guaranteed standards of serviceTreating customers fairlyPerformance reporting
Citizens Advice star rating

All the important legal stuff.

Terms and conditions for your homeTerms and conditions for your businessAdditional charges
Residential and business deemed contracts Variable tariff pricesOur fuel mix
TPI Code of PracticeFAQs about finance and payment optionsFeed-in Tariff statement of terms
Website terms of useApp terms of useLetter of Authority policy
Our Community terms and conditionsPrivacy policyModern slavery statement
Energy Theft CharterWhistleblower informationEnvironmental information request
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