Here to help our community.
Priority Services Register.
If you’re a vulnerable customer and feel like you need some extra help with managing your energy account, we can add you to our Priority Services Register (PSR). You can add yourself to the register or update your circumstances any time through your online account or by emailing us at firstname.lastname@example.org.
Speech or hearing impaired customers can also put 18001 in front of our phone number, 0808 501 5200, to use text relay at no extra cost if you'd prefer to contact us by phone. You can find out more on the Relay UK website.
When you’re on the PSR, there are extra things we can do for you to make life easier:
If your energy supply stops unexpectedly, we’ll prioritise reconnecting you straight away.
If you’re struggling to read your bill or statement, let us know and we can help.
You can choose someone to look after your account for you. If they’re happy to do this, we’ll send them your bills or statements.
If you’re worried about security, you can choose a password our team will use to identify themselves.
Gas safety check.
If you’re on our PSR and live alone or with elderly people, someone with a disability or a chronic illness, or live with a child under the age of five, then you could get a free gas safety check.
When you’re on the PSR, there are extra things we can do for you to make life easier. You could be eligible if you meet the following criteria:
You don’t live in a property where the landlord is responsible for sorting your gas safety check.
You haven’t had a gas safety check in the last 12 months.
You get a means-tested benefit.
We’ll send a professional to do the gas safety check, which includes any gas appliances or fittings. To book your gas safety check, call us on 0808 501 5200.
E.ON Next Energy Fund.
The E.ON Next Energy Fund initiative has been set up to help our customers receive extra support. If you meet the criteria, the Energy Fund could help you pay your current or final E.ON Next energy bills and even replace old appliances. The E.ON Next Energy Fund is funded by E.ON Next and is run on our behalf by Charis Grants, you can apply online now.
Debt advice resources.
There are also external debt advice resources you can get through StepChange and Citizens Advice. If you are also worried about how money can have an impact on your mental health. We advise you to talk to our charity partner Mind.
Keeping safe and secure.
For your peace of mind, we’ll let you know in advance before one of our technicians visits your home.
Remember to ask anyone who comes into your home for official proof of identity. We provide identity cards for our technicians and you can also choose to set a password for us to say when we visit.
All our technicians carry identity cards, which show their photograph, unique identity number and the card expiry date.
Setting a password.
Whenever we visit, you can set a password that we'll quote to you. For extra security, you can ask us to change the password at any time.