Here to help our community.
Priority Services Register.
If you’re a vulnerable customer and feel like you need some extra help with managing your energy account, we can add you to our Priority Services Register (PSR). You can add yourself to the register or update your circumstances any time through your online account or by emailing us at firstname.lastname@example.org.
Speech or hearing impaired customers can also put 18001 in front of our phone number, 0808 501 5200, to use text relay at no extra cost if you'd prefer to contact us by phone. You can find out more on the Relay UK website.
When you’re on the PSR, there are extra things we can do for you to make life easier:
If your energy supply stops unexpectedly, we’ll prioritise reconnecting you straight away.
If you’re struggling to read your bill or statement, let us know and we can help.
You can choose someone to look after your account for you. If they’re happy to do this, we’ll send them your bills or statements.
If you’re worried about security, you can choose a password our team will use to identify themselves.
E.ON Next Energy Fund.
The E.ON Next Energy Fund initiative has been set up to help our customers receive extra support. If you meet the criteria, the Energy Fund could help you pay your current or final E.ON Next energy bills and even replace old appliances. The E.ON Next Energy Fund is funded by E.ON Next and is run on our behalf by Charis Grants, you can apply online now.