Need help? You've come to the right place.
What do you need help with?
Help for your journey to E.ON Next.
Electric vehicles (EV) and chargers.
What you can do online.
Some extra support.
Check out the various guides to help you with your bills, payments and meters.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.
Get help from Citizens Advice.
You can get help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use.
If you live in England or Wales, go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133, 9am - 5pm Monday to Friday. Relay UK: 18001 followed by 0808 223 1133. Calls are free.
Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support. View the PDFs below to see their full consumer guidance information.