Need help? You've come to the right place.
What do you need help with?
Help for your journey to E.ON Next.
Some extra support.
Check out the various guides to help you with your bills, payments and meters.
What does estimated mean?
Not sure what estimated means on your electricity and gas bill? We've got you covered with our blog to talk you through what it means and what you can do about it.
New to prepayment meters?
Check out our blog about the 5 things you need to know about your electricity and gas prepayment meters.
Need some extra help?
If you're a vulnerable customer and want some extra support, we're here to help.
Get the latest energy tips and info.
Check out our energy blog to see what's going on in the world of energy, meeting our Energy Specialists and get tip-top energy saving advice.
Were you an npower customer?
If you've not been moved over to E.ON Next, then you can get information on your npower billing queries as well as other questions.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.
Get help from Citizens Advice.
You can get help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use.
If you live in England or Wales, go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133, 9am - 5pm Monday to Friday. Relay UK: 18001 followed by 0808 223 1133. Calls are free.
If you live in Scotland, go to energyadvice.scot or contact Advice Direct Scotland on 0808 196 8660, 9am - 5pm Monday to Friday. Relay UK: 18001 followed by 0808 196 8660. Calls are free.
Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support. View the PDFs below to see their full consumer guidance information.