Need help? You've come to the right place.
What do you need help with?
Help for your journey to E.ON Next.
What you can do online.
Some extra support.
Check out the various guides to help you with your bills, payments and meters.
Get help with an energy problem.
You can get help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use.
If you live in England or Wales, go to citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 0808 223 1133, 9am - 5pm Monday to Friday. Relay UK: 18001 followed by 0808 223 1133. Calls are free.
Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support. View the PDFs below to see their full consumer guidance information.