Residential Help & FAQs

Need help? You've come to the right place

Whether you need help reading your meter or want to know about monthly billing, we've got you covered.

Some extra support.

Check out the various guides to help you with your bills, payments and meters.

Need some extra help?

If you're a vulnerable customer and want some extra support, we're here to help.

Get the latest energy tips and info.

Check out our energy blog to see what's going on in the world of energy, meeting our Energy Specialists and get tip top energy saving advice.


Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

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