Get help joining us.
Here are the most asked joining questions.
How do I join E.ON Next?
Why join E.ON Next?
Do I need to provide anything to my existing supplier when I join E.ON Next?
When will you need my opening meter readings?
How long does it take to switch energy supplier?
What should I do if my supplier is objecting to me switching to E.ON Next?
How do I know when my switch to E.ON Next is complete?
What should I do if I haven’t had a final bill from my previous supplier?
Will my smart meter work if I join E.ON?
I’ve just joined E.ON Next, can I cancel this?
Need a bit more help?
Check out the various joining bits we have to help with your query.
What you can do online.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.