Residential Help & FAQs
Get help joining us.
Here are the most asked joining questions.
How do I join E.ON Next?
Easy-peasy, we’ll just need to find the right tariff for you. Follow our step by step process and you’ll be enjoying positive energy before you know it.
Why join E.ON Next?
Do I need to provide anything to my existing supplier when I join E.ON Next?
When will you need my opening meter readings?
How long does it take to switch energy supplier?
Need a bit more help?
Check out the various joining bits we have to help with your query.
Join for 100% renewable energy
Learn more about how we offer 100% renewable energy to all of our customers without charging you extra.
Not sure what happens when you switch energy supplier?
Don't worry, we've put together a useful step by step guide to give you all the information you need to switch your electricity and gas supplier.
Want to read our terms and conditions?
You can read through all of the terms and conditions for signing up with E.ON Next before you do so.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.