Get help joining us.

Easy-peasy, we’ll just need to find the right tariff for you. Follow our step by step process and you’ll be enjoying positive energy before you know it.

Because we want to help you get that energy feel-good that you won't get anywhere else. Plus:

• Exclusive discounts on home energy tech. T&Cs apply.

• Your own dedicated Energy Specialists, providing you with expert service whatever your query.

• The Energy Switch Guarantee, which means you'll get a safe and speedy switch to us.

No, we’ll handle all of that for you, including sending them your final meter readings. We do recommend clearing any outstanding balance with them to help make your switch go through as smoothly as possible.

We’ll let you know when we need your opening meter readings, which you can give to us through your online account. If we don’t get your readings then we’ll estimate them for you.

It can take up to 5 working days to process your switch. We'll let you know how the switch is going and when you need to give us any information or meter readings.

You’ll need to get in contact with them as soon as possible, as we can’t speak to them on your behalf. They can then talk you through the next steps.

You can track your switch at any time by logging into your online account. We’ll provide you with an estimated start date and let you know once your switch is complete.

It can take up to 30 days for everything to be sorted, so you might need to wait a bit longer for your final bill. However if it’s been over 30 days then you should get in touch with your previous supplier.

Yes, your smart meters will still work if you join us from a different supplier. However depending on how old your smart meter is, we might not be able to get meter readings from it, which means you’ll have to give them to us yourself.

If you decide you don’t want to join us then you’ll need to let us know during your cooling off period, which is 14 calendar days from the date you agreed to join us. Otherwise you’ll have to complete your switch to us and then look for another supplier.