Get help joining us.

We're here to make it as easy as possible for you to join us.

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Here are the most asked joining questions.

Need a bit more help?

Check out the various joining bits we have to help with your query.

Fix your tariff for 100% renewable electricity.

Learn more about how we offer 100% renewable electricity to all of our fixed tariff customers without charging you extra.

Not sure what happens when you switch energy supplier?

Don't worry, we've put together a useful step by step guide to give you all the information you need to switch your electricity and gas supplier.

Want to read our terms and conditions?

You can read through all of the terms and conditions for signing up with E.ON Next before you do so.

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Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go to our community forum

Contact us by social media.

You can contact us by email, Facebook, X (formerly Twitter) or WhatsApp to get a response within hours. We're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible.

Contact us by email.

Drop us an email and we'll get back to you as soon as we can.

Home related emailshi@eonnext.com
Business related emailshellobusiness@eonnext.com

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.