Contact us.

We're here to help.

Cloud with headset.

What do you need to talk to us about?

Choose the topic you need help with and you'll find lots of useful info as well as contact details to get you sorted.

Talk to us with SignLive.

If you're deaf or hard of hearing, SignLive allows you to connect online with us using British Sign Language interpretation.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go to our community forum

Contact us by social media.

You can contact us by email, Facebook, X (Twitter) or WhatsApp to get a response within hours. We're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible.

Contact us by email.

Drop us an email and we'll get back to you as soon as we can.

Home related emailshi@eonnext.com
Business related emailshellobusiness@eonnext.com

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.

Group hug.

Treating people fairly.

The health and wellbeing of our Nextie colleagues is of paramount importance to us. We have a zero tolerance approach to any form of abuse towards our people and would ask that you treat our employees with respect.