Contact us

Let's connect

Here are the different ways to get in touch with us

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Contact us by email or Social Media

You can contact us by email, Facebook or Twitter to get a response within hours. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can. 

Home related emailshi@eonnext.com
Business related emailshellobusiness@eonnext.com

Contact us by phone

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0300 303 2756, or you can email us or get in touch on our Social Media channels.