Meters andmeter readings.
Here are the most asked metering questions.
How do I read my meter?
These meters look a little like clocks.
What not to write down
On electricity meters, ignore any numbers from red dials, dials with no pointer, dials with no numbers or dials marked 1/10. On gas meters, ignore any numbers from the large dial, the dial marked 100 or any red dials.
How to read a dial meter
Read the dials from left to right. As you read from left to right, the dials will turn in opposite directions. If the first one turns clockwise, the next will turn anti-clockwise and so on. You’ll need to check which way each dial turns before you read it
If a pointer is between two numbers, write down the lower number. For example, if the pointer is between 9 and 0, write down 9, not 0
If a pointer is directly on a number, you’ll need to look at the next dial before you write anything down
If the next dial is between 0 and 1, write down the number that the previous pointer was on
If the next dial is between 9 and 0, write down the number before the one the previous pointer was on
These meters have a digital display screen. Write down the numbers shown on the display. If there’s a decimal point, ignore anything after it. Make sure you write down the numbers shown on the display for each rate, such as day or night, low or normal, Rate 1 or Rate 2, A1 or A2, R1 or R2.
Depending on your type of meter:
The rates might display together
The display might change between the rates automatically
You might have to press a button to switch between the rates
If you have an electricity single rate smart meter, the display will automatically show the reading.
If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2.
For gas smart meters, press and hold the red button A for 5-10 seconds. This will then display ‘Credit ON’. Press and release button A, and the meter will display the reading.
These meters have rotating counters.
Write down the numbers shown on the display. Ignore any red numbers or any numbers with red borders.
If there’s a decimal point, ignore anything after it.
Make sure you write down the numbers shown on the display for each rate, such as Day or Night, Low or Normal, Rate 1 or Rate 2, A1 or A2, R1 or R2.
Why am I receiving meter reading reminders?
What is a smart meter and can I have one?
Why is my in-home display (IHD) not working?
Can I have prepayment meter with E.ON Next?
Do you send meter readers out?
If I sent you a meter reading, why do your engineers need to read the meter in my house?
I think my meter is faulty, what should I do?
How do I give a meter reading?
What's happening to the Radio Teleswitch Service (RTS)?
Why aren't you getting readings from my smart meter?
What does a meter reading tell you?
What are the economy 7 hours?
Need a bit more help with your meter?
Check out the various metering guides we have to help you with your query, including how to read your smart meter and getting the most from your smart In-Home Display.
What you can do online.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.