Think sustainable.
Think smart meters.

Take a leap into the future and, while you’re at it, do your bit for the environment by upgrading to a shiny new smart meter. Goodbye monthly meter readings. Hello feel-good energy.

So, what is a smart meter?

Smart meters give you the chance to see how much you’re spending on your energy at that exact moment. No more will you need to wonder how much it costs when your home looks like Blackpool Illuminations, your In-Home Display will give you that figure in pounds and pence. Makes turning off those lights feel even better.

Plus your new electricity and gas smart meters will send us your meter readings and energy data so that you don't need to.

How does smart equal sustainable?

With smart meters comes a smarter energy grid, helping us to be more precise about the energy that everyone needs and reducing CO2 emissions by 25% in the next decade. Wonder what would happen if everyone in the UK upgraded to a smart meter? It would have the same environmental impact as planting 75 million trees. A year. That's something to smile about.

Excited leaf

You do the booking, we'll do the rest.

We’ve installed over two million smart meters across the UK, from studio apartments to mansions, so we know what we’re doing. Put your feet up, have a cuppa and we’ll have your smart meter installed before your next Zoom call.

Not sure whether to get a smart meter?

Don't worry, we've put together a handy blog to talk you through the yays and nays of getting a smart meter. Have a read through and hopefully by the end you'll see how a SMET2 smart meter can benefit you.

Ready. Set. Go smart. Call us on 0808 501 5266 to book your appointment.

We'll run a couple of checks to make sure we can book change your electricity and gas meters. These include:

  • Making sure there's access to the electricity and gas meters.

  • Your electricity supply and gas supply are with us. You'll need to be with us for at least your electricity to have a new meter installed.

  • The mobile signal at your home is good.

  • You don't already have a smart meter.

Once we've done that and everything looks good, we'll get an appointment booked that suits you!

If you've already book your new meter installation then you can get more information about what a smart meter installation involves.

Keeping our customers safe.

We make sure that our meter fittings are COVID-safe, and our technicians will:

  • Call before the appointment to check it’s still safe for them to attend.

  • Be equipped with PPE following latest government guidelines.

  • Carry anti-bacterial wipes to sanitize any surface they touch before and after.

  • Knock on your door on arrival, then step back to maintain a 2 meter distance with anybody on site.

  • Conduct safety checks once the meter is fitted, they might need to access various rooms, don’t worry - they’ll still ensure they respect the 2 meter rule as they do.

  • To maximize social distancing, it's best that you stay in a different room during fitting.

  • Provide a live demo of your in-home display from a safe distance.

  • Call you from the van as they leave to answer any questions you may have.

Smart Pay As You Go.

Prepayment customer? Combine the flexibility of a pay as you go tariff with the convenience of a smart meter. You can top up by app, online, by phone or at a Post Office.

Learn more on how flexible it can be for you. 

Make the most of your smart In-Home Display (IHD).

From setting budgets to help you stay in control to see how much energy you're using at any point, your IHD is great. We've put together some guides on how you can use your IHD as well as answers to any questions you have.

What is a SMETS2 smart meter?

As part of the smart meter rollout, you might have heard the phrase "SMETS2". This is the latest type of smart meter, following on from the first generation meters the SMETS1. What does this mean for you? Well the SMETS2 meters work better if you need to switch energy supplier, but still provide us with your half hourly energy use and your meter readings.

Your smart meter FAQs.

Are smart meters good for the environment?

Have a read through our latest blog post to discover how you can switch to a smart meter and do your bit for the environment.

*Information throughout this page has been sourced from the 2019 Smart Meter Communications Research conducted by the Department for Business, Energy & Industrial Strategy, June 2019.