Smart meter installation

Guiding you through
your smart meter installation.

You picked the date, now we’ll do the rest.

No contact? No problem.

To help keep everyone safe during these difficult times, we’ve made some changes to how we install smart meters. We’ve introduced a no contact process, which includes appropriate PPE and checking that it is safe for our technician to enter on the day of the appointment.

Getting installation ready.

Before you get back to your work/kids/Netflix there are a few simple bits we need you to do so our technician can get cracking:

  • Make sure your meter is easy to get to.

  • Clear the area of coats, bikes or any other obstructions.

  • Check that the technician has somewhere close to your home to park.

How we're keeping you and our technicians safe during your smart meter installation

  • Before we arrive, we'll give you a call to make sure it is safe for our technician to enter your home.

  • We’ll always keep a social distance of at least 2 meters between the technician and anyone in your home. We'll also ask you to stay in another room during the installation.

  • We make sure our technicians wear appropriate PPE, sanitise gloves between each job and sanitise any surface that they touch. Please open all the doors to the meters and if possible open any windows to help ventilate the area.

  • To get you started, our technician will get your in-home display up and running, show you how to use it and give you tailored energy efficiency advice, all from a safe distance.

  • We’ll make sure to take all our waste with us in accordance with our safe working methods.

  • We wont charge you for cancelling your appointment if you or anyone in your home is displaying symptoms or has concerns. You can rebook for a later date.