What to do in an electricity or gas emergency.
How to report a gas leak.
If you smell gas or suspect a gas leak at your property, then call the National Gas Emergency Helpline immediately on:
What to do when you suspect a gas leak:
Open windows and doors.
Turn off your gas supply at the meter (unless it’s in the cellar or basement).
Turn all gas appliances off.
Don't use light switches, doorbells or any electrical switches.
Don't smoke, light matches or use cigarette lighters.
Put out any naked flames, such as candles.
How to turn off the gas supply:
You'll need to use the handle that is attached to the Emergency Control Valve (ECV). You'll normally find this next to the meter.
When the ECV is on it'll be in line with the pipe and valve.
Turn the ECV handle a quarter turn to the level is at 90 degrees to the ECV's body.
If the ECV is stuck or too difficult to move then you should evacuate.
Nationwide planned emergency power cuts.
To help manage the national electricity supply, if the National Grid can’t generate enough electricity to meet predicted demand, the government may need to carry out a planned emergency power cut, also called a Rota Load Disconnection (RLD).
These are unlikely, and if needed will be publicly announced up to 2 days before any scheduled outage. In most cases, power supplies will be interrupted for around 3 hours at a time and you can find out more about how planned emergency power cuts would work.
If you’re experiencing another energy emergency or urgent energy-related question or concern, contact us and we’ll sort it out.
We're always still here for you after 5pm or over the weekend if you need to report an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our social media channels.