What to do in an electricity or gas emergency.

We don't take living and working in a safe place for granted. We've collected these tips to help you spot and prevent emergencies, such as gas leak and power cuts, early.

fire.svgIf you smell gas or suspect a gas leak...

  1. Open windows and doors.

  2. Turn off your gas supply at the meter (unless it’s in the cellar or basement).

  3. Turn all gas appliances off.

  4. Do not use light switches, doorbells or any electrical switches.

  5. Do not return to your home until you’ve been given the all-clear.

  6. Go outside and report the gas leak to:

National Gas Emergency 0800 111 999
Don't go back inside until you’ve been given the all clear.

Carbon monoxide poisoning.

Carbon monoxide is a highly poisonous gas that has no smell or taste. It’s extra dangerous because breathing it in could kill you.

We don’t want that to happen, so we’ll help you watch for its signs.

Incorrectly installed, badly maintained or poorly ventilated household appliances that use gas, oil, coal or wood are the most common sources of carbon monoxide poisoning.

Since 2015, if you live in a rental property in England, it's a legal requirement for your landlord to install a smoke alarm on every floor of the premises and a carbon monoxide detector in rooms containing solid fuel appliances.

Don’t take any chances, if you’re worried about carbon monoxide leaking from a gas appliance, call:

National Gas Emergency 0800 111 999

flash.svgFor power cuts:

If your electricity supply has gone off, then rather than speaking to your electricity supplier, you'll need to talk to your distribution network operator.

They'll be able to help in an electrical emergency, give you the information you need and get your power back on.

Get help or advice from your local network operator:105
If your meter is sparking or on fire call:999

Other emergencies.

If you’re experiencing another energy emergency or urgent energy-related question or concern, contact us and we’ll sort it out.

We're always still here for you after 5pm or over the weekend if you need to report an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our social media channels.


Emergencies in your home hi@eonnext.com

Emergencies at your businesshellobusiness@eonnext.com