Switch to Smart Pay As You Go.
What is Smart Pay As You Go?
Think of it as a prepayment smart meter. Smart Pay As You Go combines the flexibility of a pre-pay tariff with the convenience of a smart meter. You’ll get an In-Home Display which you can use to view and manage your energy usage in the comfort of your own home.
The smarter way to top up your energy.
Smart Pay As You Go still allows you to pay for your energy as you use it, but with new ways to top up. You can top up using our app, online or in PayPoint, Payzone or Post Office stores. You also get alerts when your credit is running low.
And if you do run out of credit, we won't disconnect you on weekends, UK Bank Holidays or between 4pm and 10am Monday to Friday.
Check out the online features.
See how your Smart In-Home Display (IHD) can work for you and a step-by-step guide to your online features.
Already a Smart Pay As You Go customer? Need a bit of help? Our handy Smart Pay As You Go FAQs can answer any questions you have.
Keep track of your balance using our app, website or your In-Home Display.
Top up easily using our app, website or by heading to your local shop.
Turn your alerts on/off and update your communication preferences.
Keeping our customers Covid-safe.
We make sure our meter fittings are COVID-safe. Our technicians will:
Call before the appointment to check if it's still safe for them to attend.
Be equipped with PPE following the latest government guidelines.
Carry anti-bacterial wipes to sanitise any surface they touch before and after.
Knock on your door on arrival, then step back to maintain a two meter distance with anybody on site.
Conduct safety checks once the meter is fitted, they might need to access various rooms, don’t worry – they’ll respect the two meter rule.
Provide a live demo of your In-Home Display from a safe distance.
Call you from the van as they leave to answer any questions you may have.
To maximise social distancing, it's best you stay in a different room during fitting.
Smart Pay As You Go FAQs.Download the SPAYG welcome booklet
Who can get a Smart Pay As You Go meter?
How do I top up?
Can I still top up in the shop?
What If I run out of credit?
Can I see my payment history
New features coming soon!
How to enter your top up code.
Watch for a detailed explanation on how to manually enter your top up code (sometimes referred to as a UTRN) on your smart pre-payment meter.
You can view more of our guides.