Get help with your Smart Pay As You Go meter.
If you want advice on a particular Smart Pay As You Go meter or you need help identifying yours, we've got you covered.
Get the right advice for your meterWhat to expect.
Understand what it means to have a Smart Pay As You Go meter.
Your online features.
See what you can do online and what your In-Home Display can do.
How to top up online.
Watch how you can top up at any time of the day through your online account.
How to top up with cash.
Find out how you can top up with cash at your local shop.
How to use your In-Home Display.
Learn how you can manage your energy use and make savings with your IHD.
Get help with your emergency credit or if you've been disconnected.
How can I activate my emergency credit?
What are friendly hours?
How to get back on supply after your meter has been disconnected.
Get your top up questions answered.
How can I top up online?
How and where can I top up at the shop?
I need to enter a valid amount when I'm topping up. What does this mean?
Can I change from Smart Pay As You Go to a smart credit?
Here are your top balance and meter FAQs.
What type of meter do I have?
How do you collect my standing charge?
What to do if a payment hasn't reached your meter straight away and we've sent you a code.
How do I check my balance?
How can I check how much energy I'm using?
My smart in-home display isn't working?
What will happen to my Smart Pay As You Go account if I change supplier?
Recently been moved over from E.ON?
Check out the differences between managing your Smart Pay As You Go account at E.ON Next vs E.ON.
Are smart meters good for the environment?
Have a read through our latest blog post to discover how you can switch to a smart meter and do your bit for the environment.
Saving power, pennies and the planet
Check out our energy efficiency page for our latest energy saving tricks and tips.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.