Struggling to pay?
Help paying your bills with Paylink.
Our team of Energy Specialists are here to help and we have a range of support available. To see what we can do to help, we just need to understand a bit about your financial situation.
We’ve partnered with Paylink, a company who specialise in helping customers to understand and take control of their finances. Click on the link to set up an account and then follow the step-by-step process to create your personal budget. Paylink will let us know when you’ve created your budget and we’ll use this information to help and support you with an affordable payment plan tailored to your needs. We’ll also be able to let you know if you’re eligible for other financial support.
Please use this link to set up an online account and complete your budget form today - the sooner you can provide us with this information, the sooner we can help.
Try the Money health check.
We’ve partnered with StepChange to offer free, personalised and impartial debt advice and support. This simple to use tool will provide financial support and guidance and help you understand what to do next.
There's help in lots of different places.
We know that rising bills will be significant and many won't be able to afford their heating, which is why we’ve put together some helpful resources you can access from us and the government.
E.ON Next Energy Fund.
The E.ON Next Energy Fund has been created to help our customers who are experiencing financial hardship and are struggling.
There are two ways this fund can help and support you:
To help with paying your gas and electricity bills through grants.
To replace appliances such as a cooker, fridge, fridge-freezer or washing machine if they are broken or in poor condition.
Find out if you’re eligible for the E.ON Next Energy Fund.
Warm Home Discount.
The Warm Home Discount is there to help those who are struggling to keep up with their energy payments. Customers on the scheme will get a one-off, annual discount of £150 (inclusive of VAT) on their electricity bill. It’s a scheme supported by the government and energy suppliers. The Warm Home Discount Scheme for 2022/23 is now open. If you live in England or Wales you don't need to apply anymore, however if you live in Scotland and think you're part of the Broader Group you'll need to apply.
Find out if you're eligible for the Warm Home Discount.
The Priority Services Register (PSR).
If you need extra help with managing your energy account, we can add you to our Priority Services Register. If you or someone in your household is elderly, disabled or chronically sick, or if you have a speech, visual or hearing impairment we offer a range of services that will help.
The Affordable Warmth Scheme.
Affordable Warmth is a government led eco scheme that helps people heat their homes in an energy-efficient way.
It allows people to spend less on their monthly bills and support being friendlier to the environment too.
If you're wondering how to get free or partly funded energy improvements don't worry, we've made it really simple.
The Green Homes Grant.
The Green Homes Grant is a £2 billion scheme, launched by the government to help homeowners pay for energy saving improvements for their homes. The grant helps by installing measures such as wall insulation, solar panels and air source heat pumps.
This is to improve the warmth of homes, cut energy bills and help the UK to be zero-carbon by 2050.
Find out if you're eligible for The Green Homes Grant.
Homes for Living.
Homes for Living is a scheme designed to support your mobility, wellbeing and independence, offering free home aids and equipment designed to give you more freedom in your home.
We've secured Government funding and we're working in partnership with Invisible Creations® and Newcastle University.
Find out if you're eligible for Homes for Living.
ReachOut – Here to Help
We understand sometimes people struggle with their bills and this can be for many reasons. We also appreciate how hard it might be to know what to do next. That’s why we’ve partnered with ReachOut, a specialist company with a simple aim to help people find a pathway through whatever challenge they might be facing – anything, not just money matters. ReachOut isn’t a debt collection agency and can’t take your payments. Their empathetic, friendly and helpful staff (they call Pathfinders) offer a confidential service that guides people based on their individual circumstances to charities and organisations offering free grants, support and advice to help with financial, mental and physical wellbeing.
Sometimes we may ask ReachOut to contact our customers to see if they can help. We pay their fees so our customers don’t have to, and we do this because we care. If you’ve not been contacted by ReachOut and need help please contact us or one of the charities detailed below.
Debt advice resources.
There are also external debt advice resources you can get through Citizens Advice and StepChange.
If you are also worried about how money can have an impact on your mental health. We advise you to talk to our charity partner Mind.
Our frequently asked questions.
How can I pay my bill?
Can I set up a Direct Debit?
Are there any late fees for missing a payment?
My circumstances have changed, how can you help?
What are we doing for customers affected by Covid?
Can I pay my bills directly out of my benefits?
Do you offer prepayment?
Why are my payments being increased?
How do I get a paper copy of my bill?
Will I be charged an exit fee?
Can I change suppliers?
Why have you objected to me changing my supplier?
Am I on the best tariff?
My bills look higher than normal, what should I do?
Will not paying affect my credit rating?
We’re here for you.
We're always on the other end of the phone or email if you want to talk to us about your bills or payments options.