Struggling to pay?

We’re here come rain or shine.

We've got your back, don't worry. We're happy to work with you if you're struggling to pay your energy bills.

Let's lighten the load.

As well as advice on how to save on your energy bills, we have a few helpful options that can make all the difference when money is tight:  

  • Deferring your payments for a little while.

  • Setting up a repayment plan.

  • Making a regular instalment plan for your bills.

We’re here for you.

We're always on the other end of the phone or email if you want to talk to us about your bills or payments options.

Home related calls.0808 501 5200
Home related

We'll find a solution together.

We're on your side and we’ll do everything in our power to reach you, turning off your supply will be an absolute last resort. If you’re on our Priority Services Register, we’ll never disconnect you during winter.

Please talk to us and we’ll do all we can to work something out.

If you're a business customer.

Get in touch with us and we'll talk to you about your business' circumstances and what we can do to help.

Business related calls.0808 501 5699
Business related

Other organisations that can help.

While we’re always here to help you in any way we can, we know we don’t have all the answers. If you need extra advice about debt or financial issues, we highly recommend the following organisations.

National debtline
Citizens advice
Step Change Debt Charity
Christians against poverty