Struggling to pay?

There are many ways to pay your bill, you can:

• Make a payment online.

• Pay via the Post Office or a local PayPoint or Payzone with the barcode on your bill.

• Pay us directly from your bank account. Our bank details: Account number: 70257647. Sort Code: 60 80 09. Your payment reference: Your E.ON Next account number,

• You can also pay by cheque too. Make your cheque payable to E.ON Next and write your E.ON Next account number on the back then post it to E.ON Next, PO Box 10909, Nottingham, NG1 9NJ.

• Set up a Direct Debit.

Absolutely. We love Direct Debits as it means that we can keep you up to date and be really transparent with how much you need to pay. Also, you're unlikely to miss your payments so you won't be charged any late payment fees. To do this, call us on 0808 501 5200.

Yes, we sometimes charge late payment fees if you haven’t made a payment by the due date. We try and make this really clear on all of your statements, so there’s no confusion.

The best way we can help is by talking to us. We’re here to help, and will do all we can to support you with your bills. There are lots of other companies that offer a wide range of support, not only to help with your energy bills, but all kinds of money worries. These include Step Change.

The Warm Home Discount is there to help those who are struggling to keep up with their energy payments. Customers on the scheme will get a one-off payment of £150 (inclusive of VAT) credited to their electricity bill to help cover energy costs for the winter. It’s a scheme supported by the government and energy suppliers. Find out if you're eligible for the Warm Home Discount.

We’re here to help. If you have been financially impacted by the effects of Covid-19, please talk to us so we can offer you a financial solution. It can be difficult to pick up the phone, but once you’ve made the call we will do everything we can to help. You can also have a look on the government website.

Yes, we can set up payments to be taken from your benefits. We can take payment if you're in receipt of Employment Support Allowance, Income Support, Job Seekers Allowance, Pension Credit or Universal Credit.

It’s important to remember that we will only be able to set up this kind of arrangement if you’re behind on your payments. To set this up, please contact us on 0808 501 5200.

Yes, we do offer prepayment meters. Prepayment meters can be a great way to keep finances in order and be able to budget for energy usage. If you’re struggling to keep up with your payments, speak to us on 0808 501 5200 and we will try to work out a solution for you.

Sometimes the amount you pay needs to increase. This can be due to a price increase or an increase in your usage. It’s important to remember that we only ever charge you for what you use and an arrangement is in place to help you budget for your usage.

Paper bills can be supplied, but we’re really trying to do our bit to save the planet, one tree at a time. All our customers are automatically selected for online bills, however, if you need to download a bill and print it off, you can do this in your online account.

This depends on the terms and conditions of your current tariff. Always check your tariff information on your statements so you don’t have any unwanted surprises.

Yes, you can change suppliers, however you will need to clear any balance if you do.

We would only object to you leaving if the balance owed is over 28 days old, to give you time to clear your bill. If we do object to your supply leaving, we will contact you and let you know the steps you need to take to get it resolved.

Your latest statement will be able to tell you if you’re on the cheapest tariff. We have lots of different tariffs available, where you can fix your prices for a period of time for peace of mind.

Give us a call on 0808 501 5200 to discuss your options.

Your bills can go up and down throughout the year and it's very normal for this to happen. There are lots of things to consider: Has there been any significant changes in the property? Are you heating your home differently? Have you had more people in the property?

These are just a few things to consider, but if this is really worrying you, call us so we can talk it through with you.

Yes, we will share credit information where it’s deemed necessary with third party Credit Reference Agencies. We'll share if you have defaulted on a payment arrangement, or if we have set up a long term final debt arrangement and when you have paid and are up to date.

We understand sometimes people struggle with their bills and this can be for many reasons. We also appreciate how hard it might be to know what to do next. That’s why we’ve partnered with ReachOut, a specialist company with a simple aim to help people find a pathway through whatever challenge they might be facing – anything, not just money matters. ReachOut isn’t a debt collection agency and can’t take your payments. Their empathetic, friendly and helpful staff (they call Pathfinders) offer a confidential service that guides people based on their individual circumstances to charities and organisations offering free grants, support and advice to help with financial, mental and physical wellbeing.

Sometimes we may ask ReachOut to contact our customers to see if they can help. We pay their fees so our customers don’t have to, and we do this because we care. If you’ve not been contacted by ReachOut and need help please contact us or for independent advice and support contact:

•  Citizens Advice

• StepChange

• Mind