Struggling to pay?
We’re here come rain or shine
Let's lighten the load
As well as advice on how to save on your energy bills, we have a few helpful options that can make all the difference when money is tight:
Deferring your payments for a little while
Setting up a repayment plan
Making a regular instalment plan for your bills
We’re here for you
We're always on the other end of the phone or email if you want to talk to us about your bills or payments options.
We'll find a solution together
We're on your side and we’ll do everything in our power to reach you, turning off your supply will be an absolute last resort. If you’re on our Priority Services Register, we’ll never disconnect you during winter.
Please talk to us and we’ll do all we can to work something out.
If you're a business customer
Get in touch with us and we'll talk to you about your business' circumstances and what we can do to help.
Other organisations that can help
While we’re always here to help you in any way we can, we know we don’t have all the answers. If you need extra advice about debt or financial issues, we highly recommend the following organisations.