Struggling to pay? We’re here come rain or shine.

We've got your back, don't worry. We're happy to work with you if you're struggling to pay your energy bills.

Get the support you need.

Being behind with your payments can be a worrying time. We've a few helpful options that can make all the difference when money is tight:  

  • Helping you set up an affordable payment plan that's suitable for you.

  • Helping you to reduce your usage with energy efficiency advice.

  • Support and guidance for all your energy needs.

To get started, please provide us with some details so that we can offer the right support to you. We can also provide support for your business' bills and find a solution tailored to you and your company.

There's help in lots of different places.

While we’re always here to help you in any way we can, we know we don’t have all the answers. If you need extra advice about debt or financial issues, we highly recommend the following organisations for free and impartial financial advice.

If you contact any organisations for debt advice, it's important you to continue to speak to us so we can keep supporting you.

National debtline
Citizens advice
Step Change Debt Charity
Christians against poverty

Our frequently asked questions.

We’re here for you.

We're always on the other end of the phone or email if you want to talk to us about your bills or payments options.

Home related calls.0808 501 5200
Home related