The Warm Home Discount.

The Warm Home Discount Scheme for 2021/22 is now closed, we'll let you know when you can apply for the 2022/23 scheme.

Sun and house.

What is the Warm Home Discount (WHD)?

The Warm Home Discount scheme is here to give some help to those who are potentially struggling to pay their energy bills during the cold winter months. It's a one-off payment of £140 that is used as a credit on your electricity bills.

Who's it funded by? Well it's actually funded by participating energy suppliers, like us, who are trying to help our vulnerable customers and make sure that they can enjoy a cosy home without worrying about the cost of the bills.

Who can get the Warm Home Discount?

So there are two groups that can receive it, these are the "Core group" and the "Broader group". If you're in the Core group then you may qualify for the Warm Home Discount automatically, and the DWP will get in touch to let you know.

If you think that you're part of the Broader group then you'll need to apply for it. The discounts for this group are given out on a first-come, first-serve basis so you need to make sure that you apply when the window opens.

What do I need to do if I'm in the Core group?

You will get a letter from the Department for Work and Pensions (DWP) who arrange for your payment to be made by your energy suppler. Whoever supplies you on 4 July 2021 will be responsible for giving you your payment.

To receive the Warm Home Discount you'll need to be the named account holder or the partner of the account holder.

You may be part of the Core Group if on the qualifying date you were getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well). If you are eligible the Department for Work and Pensions will contact you directly over the winter of 2021/22.

If you haven’t been contacted by the end of December 2021, but think you do you qualify, you should call the government’s Warm Home Discount phone line on 0800 731 0214, Monday to Friday, 8:30am to 6:00pm.

Who falls into the Broader group?

The Broader group includes a wide range of people, including those who are on:

  • Income Support.

  • Income-based Jobseeker's allowance.

  • Income Related Employment and Support Allowance.

  • Universal Credit.

There are also a number of other requirements, for example having parental responsibility for a child under 5 or receiving the Disability allowance.

How and when will I get the payment?

You'll receive the payment on your electricity account between September 2021 and March 2022.

If you've got a prepayment meter then we'll send you a top-up voucher to redeem.

Will I still get the Warm Home Discount if I switch supplier?

If you're in the Core group: The company that supplied your electricity on 4 July 2021 is responsible for giving you the discount, even if you’re now with another supplier. If we were your supplier and you've now left us, you’ll normally get this as either a cheque/cash voucher which can be cashed at the Post Office. If you still have a balance left to pay, we’ll put the discount onto your account to help you pay this off.

If you're in the Broader group: If you switch electricity supplier before we’ve given you the Warm Home Discount, you’ll need to contact your new supplier and see if you can apply with them instead, as their criteria may be different. Unfortunately, applications can’t be transferred between suppliers, so you’ll need to make a new application with your new supplier. We won't be able to give you the discount unless your electricity is supplied by us at the time we make the payment.

What happens if I move house?

If you're in the Core group: As long as we were your supplier on 4 July 2021, you'll still get the Warm Home Discount from us. If you still have a balance left to pay, we’ll put the discount onto your account to help you pay it off. If you’ve nothing left to pay, we’ll send you either a cheque/cash voucher which can be cashed at the Post Office. Please make sure you give us your new address, so we know where to send your cheque/cash voucher.

If you're in the Broader group: As your Warm Home Discount application's linked to the address and account number on your application, if you move house before the payment is made, your application will be closed.

How can I find out what benefits I receive?

To find out what benefits you’re currently receiving, you can contact the Pensions Service or Jobcentre Plus. We can only offer the Warm Home Discount if the electricity account holder or their partner receives the qualifying benefits. Unfortunately, if you don’t receive any benefits then you aren’t eligible for the scheme.