Residential Help & FAQs
Get help with your In-Home Display (IHD).
Here to help you find your way around your smart meter In-Home Display.
Here are the most asked In-Home Display questions.
My IHD says “waiting for data” what does this mean?
I'm a dual fuel customer, why can't I see one of my fuels?
What should I do if my IHD isn't charging or switching on?
Why's there a charge on my IHD first thing in the morning?
Why is my IHD making a noise?
Why's the energy used different to what's on my electricity meter?
How much electricity does the IHD use?
Why do I sometimes see dashes instead of energy (watts)?
My IHD screen is too bright, how do I dim it?
Can I use my IHD to identify faulty appliances?
If I change my supplier, will my In-Home Display still work?
What happens with my IHD if I move home?
Need a bit more help?
Check out the various smart guides we have to help you with your query.