Get help with your In-Home Display (IHD).
Here to help you find your way around your smart meter In-Home Display.
Here are the most asked In-Home Display questions.
My IHD says “waiting for data” what does this mean?
I'm a dual fuel customer, why can't I see one of my fuels?
What should I do if my IHD isn't charging or switching on?
Why's there a charge on my IHD first thing in the morning?
Why is my IHD making a noise?
Why's the energy used different to what's on my electricity meter?
How much electricity does the IHD use?
Why do I sometimes see dashes instead of energy (watts)?
My IHD screen is too bright, how do I dim it?
Can I use my IHD to identify faulty appliances?
If I change my supplier, will my In-Home Display still work?
What happens with my IHD if I move home?
Get your Smart Pay As You Go In-Home Display questions answered.
How do I activate my emergency credit?
How can I tell if I'm using emergency credit?
How do I top up with a code?
Where can I see my top up history?
Why can't I see my gas payment on the home screen?
How do I get on supply after I've been disconnected?
Find the IHD guide you need.
SMETS 1 smart meter IHD.
This is the first generation In-Home Display and comes with a black and white screen.
SMETS 2 Chameleon smart meter IHD.
The Chameleon In-Home Display has a colour screen.
SMETS 2 Smartview smart meter IHD.
Similar to the Chameleon IHD, this has a colour screen.