Get help with your In-Home Display (IHD).
Here to help you find your way around your smart meter In-Home Display.
Here are the most asked In-Home Display questions.
My IHD says “waiting for data” what does this mean?
I'm a dual fuel customer, why can't I see one of my fuels?
What should I do if my IHD isn't charging or switching on?
Why's there a charge on my IHD first thing in the morning?
Why is my IHD making a noise?
Why's the energy used different to what's on my electricity meter?
How much electricity does the IHD use?
Why do I sometimes see dashes instead of energy (watts)?
My IHD screen is too bright, how do I dim it?
Can I use my IHD to identify faulty appliances?
If I change my supplier, will my In-Home Display still work?
What happens with my IHD if I move home?
Get your Smart Pay As You Go In-Home Display questions answered.
How do I activate my emergency credit?
How can I tell if I'm using emergency credit?
How do I top up with a code?
Where can I see my top up history?
Why can't I see my gas payment on the home screen?
How do I get on supply after I've been disconnected?
Find the IHD guide you need.
SMETS1 smart meter IHD.
This is the first generation In-Home Display and comes with a black and white screen.
SMETS2 Chameleon smart meter IHD.
The Chameleon In-Home Display has a colour screen.
SMETS2 Smartview smart meter IHD.
Similar to the Chameleon IHD, this has a colour screen.
Need a new in-home display (IHD) for your smart meter?
If your IHD needs replacing, is out of warranty or you’re looking to upgrade, then look no further than the ivie Bud. It’s easy to set up and works seamlessly with your E.ON smart meter to show you your energy use in a compact, Wi-Fi ready and easy to use display.More on the ivie Bud