Support for hard of hearing customers with Convo.
Use Convo interpretation to connect and talk securely about your account.
What is Convo?
Convo is an interpretation service for those who are deaf or hard of hearing. You can talk to us through a British Sign Language interpreter which will allow you to manage your energy account safely and securely.
Use Convo
How do I use Convo?
When you first use Convo you’ll need to create a free account with them.
To use the Convo interpretation service you’ll either need:
A computer with a webcam, microphone and speakers.
A tablet.
A smartphone.
The device must be on WiFi or have a good mobile signal so you don’t lose connection. The sound won’t be on when you start, but you can turn it on if you want to.