Support for hard of hearing customers with Convo.
What is Convo?
Convo is an interpretation service for those who are deaf or hard of hearing. You can talk to us through a British Sign Language interpreter which will allow you to manage your energy account safely and securely.
How do I use Convo?
When you first use Convo you’ll need to create a free account with them.
To use the Convo interpretation service you’ll either need:
A computer with a webcam, microphone and speakers.
A tablet.
A smartphone.
The device must be on WiFi or have a good mobile signal so you don’t lose connection. The sound won’t be on when you start, but you can turn it on if you want to.
Frequently asked questions
When can I use Convo?
Convo is available 24 hours a day, 365 days a year.
How long does it take to connect to a Convo interpreter?
It can take up to 40 seconds for the interpreter to appear on screen.
Is there a Convo app?
Yes, you can download Convo through the Apple and Google Play stores for your devices.
Is Convo free?
Yes, Convo is free to use.
What if I’m having trouble with my Convo account?
You should send an email to Hello-uk@convo.io and they should be able to help you with any issues that you’re having.