Bereavements.

Get help managing the account of someone who has died.

Flash and sun hugging.

How to report a death to us.

We know this is a difficult time, so we’ll do everything we can to make this as easy as possible for you. There are several ways to notify our dedicated Bereavement Team that someone has died:

  • NotifyNOW.

  • Email.

  • Telephone.

NotifyNOW.

We've partnered with NotifyNOW, a service of Phillips & Cohen Associates (UK) Ltd (our probate and bereavement account specialists) so you can easily report the passing of an account holder online, without having to speak to someone.

Use our online portal, where you can make an account with them and get everything sorted.

Email.

You can send us an email at hi@eonnext.com letting us know someone has died.

Put ‘Bereavement Team’ in the subject line, and it will go to the right people to deal with your request. Just make sure that you include all of the information listed below.

Telephone.

If you want to speak to someone then just call us on 0808 501 5200 and ask to speak to our Bereavement Team.

Our phone lines are open 9am-5pm from Monday to Thursday and 9am to 4pm on Friday.

Information to give us.

There are some bits of information we need to be able to close the account of the person who passed away. When you contact us, please provide:

  • Your name.

  • Your phone number.

  • An address where we can write to you.

  • The E.ON Next account holder's name, address, date of birth and date of death.

  • Contact details for the solicitor administering the estate (if you have one).

  • An up to date meter reading if possible. No worries if you are not able to get this, we can estimate a reading.

  • If the property is owned or rented. And who, if anyone, will be taking over the bills so we can get their account set up correctly.

In some circumstances we may also need to see a death certificate, coroner’s certificate, grant of probate or letters of administration.

Next steps.

Once you’ve provided us with the required information, we’ll look to close the account down. We can send the bills to any address, as long as you let us know where you would like them to go.

If you need any extra support with the account, please feel free to get in touch with us via email, or by giving us a call.

If you are having trouble affording your energy bills following a bereavement, there are ways we can help.

Other organisations.

Citizens Advice.

Citizens Advice can give some great advice around what happens, and things you might need to think about, after someone dies.

Philips & Cohen.

They are probate and bereavement specialists who we have partnered with. They'll help you manage the energy account through the probate process until it can be settled.