Keep your details safe.

Here are some hints and tips to help you avoid scams.

Why is it important to look out for scams?

They can be used to steal sensitive information such as your personal details, passwords or bank details as well as infecting your devices with malware.

How do I know it's a scam call?

Scam callers will use questions and techniques to try to get personal details from you, such as your bank details, so you should always be cautious when someone calls asking you for them. If you're not sure it's a call from us, we recommend hanging up and then calling us on 0808 501 5200.

Try to avoid being pressured into divulging anything on the call, our Energy Specialists will always accept a call back if you're not comfortable.

How do I know it's a scam email?

Millions of people receive suspicious-looking emails everyday. They might be disguised to look familiar, but these phishing emails are used by criminals to try and steal your personal information.

Scam emails are made to look like the standard emails you'd receive from a company, for example letting you know you're due a refund, but then taking you to a fake webpage to get you to enter your details.

Here are some top tips you can use to stay one step ahead and feel confident that the email is genuine:

Check the email address.

We’ll always use an email address that ends in eonnext.com. If you can’t see this - it’s not from us.

Is the greeting personal?

At E.ON Next we like to do things a little differently, when we talk to our customers we want to make the experience personal to you - we will always refer to you by your name. Be wary of anything that opens with ‘Dear Sir/Madam’, ‘customer’ or something generic like your email address - this most likely won’t be us.

Does the logo look a bit off?

Often scam emails have low quality versions of logos or other imagery, which look much worse when compared to a normal email from the company.

How’s the spelling?

Scam emails often have poor spelling, grammar or punctuation. We always make sure to check everything for mistakes before we send it.

Careful where you click.

If a link doesn't look quite right - don’t click on it. Hover over it instead, and at the bottom you’ll see if the link is going to eonnext.com.

Don’t give your details.

A phishing email might ask you for personal information like your bank details or your password. We’ll never ask you to share this information with us in an email.

Here's an example of a scam email:

Example scam email.

What to do if you get a scam email.

If you’re worried you’ve been sent a phishing email from someone pretending to be us, let us know straight away. You can email us at hi@eonnext.com, using the title "Example of scam email" and be sure to include a screenshot if you can.

Get help staying safe.

Check out this useful information to keep one step ahead of the scammers: