Get help with your Feed-in Tariff (FiT).

E.ON Next is a mandatory FiT licensee, which means we continue to service existing Feed-in Tariff accounts.

About the FiT scheme.

The Feed-in Tariff scheme was a UK government program designed to promote the uptake of renewable and low-carbon electricity generation technologies started on 1 April 2010.

Customers would generate their own renewable electricity through solar PV and be able to export that electricity back to the grid and receive payments for doing so.

The Feed-in Tariff rates set how much you would be paid for exporting electricity to the grid per kWh.

Closure of the FiT scheme.

The scheme was closed as of 1 April 2019 in the UK. Instead, you may be able to apply for the Smart Export Guarantee (SEG) if you have solar panels on your property.

You'll be paid for exporting any excess renewable energy back to the grid assuming that you're eligible.

When can you give your readings.

We'll let you know every quarter that you need to send us your Feed-in Tariff meter readings during the set window. Once we've got your readings and seen how much electricity you exported, we'll produce your statement and make a payment to you.

Meter reading windows:

  • March 1 - March 25.

  • June 1 - June 25.

  • September 1 - September 25.

  • December 1 - December 25.

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Here are the most asked Feed-in Tariff questions.

Need a bit more help?

Check out the various FiT information we have to help with your tariff query.

Looking for your FiT terms and conditions?

You can download the latest FiT statement of terms, which was last updated in November 2020.

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Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, WhatsApp or by email and phone.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go to our community forum

Contact us by social media.

You can contact us by email or WhatsApp to get a response within hours. We're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible.

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Feed-in Tariff related calls0808 501 5218

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.