Residential Help & FAQs
Get help with your Feed-in Tariff
Here are the most asked Feed-in Tariff questions.
What is a Feed-in Tariff?
The Feed-in Tariff (FiT) is a government run scheme designed to help promote small scale renewable electricity generation, for example solar panels or wind turbines. You're paid for all the electricity you generate it doesn't matter if you export it to the grid or use it all yourself. The Feed-in Tariff (FiT) scheme closed to new applicants on 1 April 2019. This doesn’t affect you if you already receive FIT payments.
What do I need to do if i'm VAT registered?
Can I pay my energy bills with the money I earn from FiT?
What happens to my Feed-in Tariff if I move home?
How do I give my FiT meter readings?
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook or Twitter to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0300 303 2756, or you can email us or get in touch on our Social Media channels.