Residential Help & FAQs

Get help with your Feed-in Tariff

We're here to make it easy as possible to manage your Feed-in Tariff.

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Here are the most asked Feed-in Tariff questions.

What is a Feed-in Tariff?

The Feed-in Tariff (FiT) is a government run scheme designed to help promote small scale renewable electricity generation, for example solar panels or wind turbines. You're paid for all the electricity you generate it doesn't matter if you export it to the grid or use it all yourself. The Feed-in Tariff (FiT) scheme closed to new applicants on 1 April 2019. This doesn’t affect you if you already receive FIT payments.

Need a bit more help?

Check out the various FiT information we have to help with your query.

Looking for your FiT terms and conditions?

You can download the latest FiT statement of terms, which was last updated in November 2020.

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Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

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Contact us by social media.

You can contact us by email, Facebook or Twitter to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can. 

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0300 303 2756, or you can email us or get in touch on our Social Media channels.