Residential Help & FAQs
Get help with your Feed-in Tariff (FiT).
About the FiT scheme.
The Feed-in Tariff scheme was a government program designed to promote the uptake of renewable and low-carbon electricity generation technologies started on 1 April 2010.
Closure of the FiT scheme.
The scheme was closed as of 1 April 2019. Instead, you may be able to apply for the Smart Export Guarantee (SEG).
Find the form you need.
When can you give your readings.
We'll let you know every quarter that you need to send us your meter readings during the set window. Once we've got your readings, we'll produce your statement and make a payment to you.
Meter reading windows:
March 1 - March 25
June 1 - June 25
September 1 - September 25
December 1 - December 25
The September window is now closed, and we're no longer accepting readings. If you've missed this window, your next opportunity to give us a reading will be between the 1st & 25th December 2021.
Here are the most asked Feed-in Tariff questions.
What do I need to do if i'm VAT registered?
Can I pay my energy bills with the money I earn from FiT?
What happens to my Feed-in Tariff if I move home?
How do I give my FiT meter readings?
How will I be paid for what I generate?
How do I manage my FiT account online?
Why do you need to check my meter readings every 2 years?
What happens if you can't accept my meter reading?
What do I do if I’m selling my panels / installation?
What do I do if I am buying a property with solar panels or buying an installation?
Why do I need to send supporting documents?
What happens if I become responsible for a FiT installation?
How do I change my FIT supplier?
Can I remove my solar panels?
My FiT meter is showing a blank display, my reading has advanced/my battery has stopped working/there is a problem with the solar converter. Who can fix this?
Can I have a smart meter installed as I have a FiT system?
Can I change the bank details to somebody else's name?
Can I give the FiT payment to someone else?
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook or Twitter to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.