Residential Help & FAQs

Get help with your Feed-in Tariff.

We're here to make it as easy as possible to manage your Feed-in Tariff.

About the FiT scheme.

The Feed-in Tariff scheme was a government program designed to promote the uptake of renewable and low-carbon electricity generation technologies started on 1 April 2010.

The scheme was closed as of 1 April 2020. Instead, you can now apply for the Smart Export Guarantee (SEG).

When can you give your readings.

We'll let you know every quarter that you need to send us your meter readings during the set window. Once we've got your readings, we'll produce your statement and make a payment to you.

Meter reading windows:

March 1 - March 25

June 1 - June 25

September 1 - September 25

December 1 - December 25

Here are the most asked Feed-in Tariff questions.

Need a bit more help?

Check out the various FiT information we have to help with your query.

Looking for your FiT terms and conditions?

You can download the latest FiT statement of terms, which was last updated in November 2020.

Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go now

Contact us by social media.

You can contact us by email, Facebook or Twitter to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can. 

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Feed-in Tariff related calls0808 501 5218

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.