Get help with your online account.

Why doesn’t my balance in my online account show the payments I’ve made?

When we bill your account, your online balance will automatically update to reflect your true balance. Sometimes your bill may not be sent straight away - e.g. we’re still waiting for a reading for one of your fuels - so we will wait to send out your statement so we can give all the information at once. This is nothing to worry about, and you’ll receive your bill shortly.

If you have any concerns, please get in touch.

Why can't I log in to my online account?

If you’ve recently joined us then you’ll need to set up a new password. When you do, make sure you use the same email address we send your account emails to.

If we're currently sending your bills through the post we'd love to get you switched to email. Just let us know your email address and your account number and we'll do the rest.

If you’ve already set up an account then you can reset your password at any time.

Is there an E.ON Next app?

Yes, you can pick up the E.ON Next app from the Apple App Store or Google Play store.

How do I reset my password?

We all have so many things to remember, it’s easy to forget something now and again. But don’t worry, just reset your password and we’ll send you an email with a link to set up a new one. Easy right?

How do I register for an online account?

We’ll automatically register you for an online account unless we don’t have an email address for you. If you're already getting emails from E.ON Next then your online account is ready and waiting.

All you need to do is reset your password and you'll be done in a flash.

If we're currently sending your bills through the post we'd love to get you switched to email. Just let us know your email address and your account number and we'll do the rest.

Can I change my login email address?

Absolutely. The easiest way to change your email address is through your online account, however you can also email us at hi@eonnext.com.

I think I've received a scam email. What should I do?

Millions of people receive suspicious-looking emails everyday. They might be disguised to look familiar, but these phishing emails are used by criminals to try and steal your personal information.

Check out our information on staying safe online for what to do.

What should I do when an account holder has died?

There are a number of ways we can help you at this difficult time - find out how to manage the account of someone who has died.

When I try to log-in I get the error message ‘oops…something is wrong’. What should I do?

If you don’t usually have problems logging-in, this can happen if you’re trying to log-in outside of the UK, or if you’re using a Virtual Private Network (VPN). Please check your router, and if you’re using a VPN - make sure it’s set to your correct address.

I can’t log into my account, when I could before. What should I do?

There could be an issue with your email address or password. Try resetting it, or reach out to a member of our customer support team.

I’ve signed-up into my online account but I can't submit a meter reading. What should I do?

If you’ve recently signed up for an online account, it can take a few days for our system to register your account. You can submit your readings via email, or try again in a few days once our systems have updated with your new account.

Having trouble using our website?

Top tips if you’re having trouble with our website:

• If you’re seeing an old browser warning, blank or flashing pages then check that your browser and operating system is up to date. You’ll need an up to date browser to get the most out of our website and be able to use all of its features.

• We recommend Google Chrome or Firefox. You’ll also need to make sure you have JavaScript running on your browser or some of our pages won’t load.

Not receiving password reset emails from us?

• Check you’re using the same email address we’re sending your account emails to, if not, you’ll need to fill in this form so we can change if for you.

• Check your junk mail folders, E.ON Next is still pretty new so sometimes our emails can get stuck behind spam filters – it's also a good idea to add our email address – hi@eonnext.com – to your trusted list.

Having trouble logging in?

• If you’re getting paper comms from us but you want to manage your account online, just pop your details onto this form and we’ll get everything set up for you and let you know when your online account is ready to use.

• If you’re using a Google email address, then make sure you’re using the correct domain! Although emails will reach you regardless of if you use @gmail.com or @googlemail.com you’ll need to use the specific version of your email address we hold to log in.

Contact us by social media.

You can contact us by email or WhatsApp to get a response within hours. We're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible.

Contact us by email.

Drop us an email and we'll get back to you as soon as we can.

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.