Residential Help & FAQs

Get help with your online account.

Managing your energy account should be simple, and we're here to make it so.

Here are the most asked online account questions.

Why can't I sign into my online account?

If you’ve recently joined us from npower or E.ON, then you’ll need to set up a new password. When you do, make sure you use the same email address we send your account emails to. If you’ve already set up an account then you can reset your password at any time.

Need a bit more help?

Check out the extra online account we have to help solve your query.

Having trouble using our website?

Top tips if you’re having trouble with our website:

  • If you’re seeing an old browser warning, blank or flashing pages then check that your browser and operating system is up to date. You’ll need an up to date browser to get the most out of our website and be able to use all of its features.

  • We recommend Google Chrome or Firefox. You’ll also need to make sure you have Javascript running on your browser or some of our pages won’t load.

Not receiving password reset emails from us?

  • Check you’re using the same email address we’re sending your account emails to, if not, you’ll need to fill in this form so we can change if for you.

  • Check your junk mail folders, E.ON Next is still pretty new so sometimes our emails can get stuck behind spam filters – its also a good idea to add our email address – hi@eonnext.com– to your trusted list.

Having trouble logging in?

  • If you’ve recently joined us from npower, Powershop or E.ON then we couldn’t move your password over with you so you’ll need to set up a new one with E.ON Next. If we’re sending your account information by email your online account is already ready and waiting for you, all you need to do is set a password.

  • If you’re getting paper comms from us but you want to manage your account online, just pop your details onto this form and we’ll get everything set up for you and let you know when your online account is ready to use.

  • If you’re using a google email address, then make sure you’re using the correct domain! Although emails will reach you regardless of if you use @gmail.com or @googlemail.com you’ll need to use the specific version of your email address we hold to log in.

Saving power, pennies and the planet

Check out our energy efficiency page for our latest energy saving tricks and tips.

Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go now

Contact us by social media.

You can contact us by email, Facebook or Twitter to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can. 

Contact us by email.

Drop us an email and we'll get back to you as soon as we can.

Home related emailshi@eonnext.com
Business related emails.hellobusiness@eonnext.com

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.