Residential Help & FAQs
Get help with your online account.
What you can do online.
Here are the most asked online account questions.
Why doesn’t my balance in my online account show the payments I’ve made?
When we bill your account, your online balance will automatically update to reflect your true balance. Sometimes your bill may not be sent straight away - e.g. we’re still waiting for a reading for one of your fuels - so we will wait to send out your statement so we can give all the information at once. This is nothing to worry about, and you’ll receive your bill shortly.
If you have any concerns, please get in touch.
Why can't I sign in to my online account?
Is there an E.ON Next app?
How do I reset my password?
Having trouble using our website?
How do I register for an online account?
Can I change my login email address?
Need a bit more help?
Check out the extra online account we have to help solve your query.
Having trouble using our website?
Top tips if you’re having trouble with our website:
If you’re seeing an old browser warning, blank or flashing pages then check that your browser and operating system is up to date. You’ll need an up to date browser to get the most out of our website and be able to use all of its features.
Not receiving password reset emails from us?
Check you’re using the same email address we’re sending your account emails to, if not, you’ll need to fill in this form so we can change if for you.
Check your junk mail folders, E.ON Next is still pretty new so sometimes our emails can get stuck behind spam filters – its also a good idea to add our email address – email@example.com– to your trusted list.
Having trouble logging in?
If you’ve recently joined us from npower, Powershop or E.ON then we couldn’t move your password over with you so you’ll need to set up a new one with E.ON Next. If we’re sending your account information by email your online account is already ready and waiting for you, all you need to do is set a password.
If you’re getting paper comms from us but you want to manage your account online, just pop your details onto this form and we’ll get everything set up for you and let you know when your online account is ready to use.
If you’re using a google email address, then make sure you’re using the correct domain! Although emails will reach you regardless of if you use @gmail.com or @googlemail.com you’ll need to use the specific version of your email address we hold to log in.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook or Twitter to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.