Moving home

You can either do this through your online account or you can email us at hi@eonnext.com.

You should let us know on the day of your move or as soon as you can after it. If you've moved into a home we don't supply then you can get a quote online so we can provide your electricity and gas.

To find out who your electricity supplier is, you can call your local electricity distribution company. You can find out your local electricity distribution company online.

To find your gas supplier, you can contact the Meter Point Reference line (formerly National Grid) on 0870 608 1524

Firstly, don't open any post that is addressed to the previous occupier. Simply cross out your address and write "Return to sender - No longer at this address" on the envelope and post it back. If you have a forwarding address for the previous occupier then please include this on the envelope as this will help us get the information to the right address.

If you've let us know you've moved in, don't worry, you'll only be billed from the meter readings you gave us. Any debt that the previous occupier has with us won't affect your credit rating.

When you send us your final electricity and gas meter readings, we'll update your account and use these to work out your final energy bill which you'll need to pay as normal if there's an outstanding balance.

If you have a credit, we'll automatically refund it as long as we've got the information to finalise your account, unless you're keeping us at your new home in which case it'll stay on your account.

It normally takes about 10 working days for us to refund your account, although it can take longer if you have a large credit balance.

If you have a smart meter then you can get more information about how it will work.