Moving home? Let us handle your energy while you pack the boxes.
To get started, please tell us if you’re an existing E.ON Next customer or new to us. If we’re already your energy supplier, we’ll make moving your energy to your new property seamless and easy.
Existing E.ON Next customer?
I’m an existing customer wanting to move out of a property.
New to E.ON Next?
- Just moved into an E.ON Next supplied property?
- Received a ‘Dear occupier letter’?
Currently supplied by a different energy supplier?
Moving home in a nutshell.
If you’re currently supplied by a different energy company, moving house is the perfect time to switch. We’re here to help get you set up and ready for moving day. Get a quote and start your switch today.
What happens to my energy supply if I’m moving home or have just moved in?
First the practical stuff. It’s ok, you won’t be cut off. The energy company that currently supplies your new home will keep supplying you and you’ll pay them for the electricity and gas you use - until you let them know what you want to do.
Next, we can help set up your electricity and gas account at your new home in no time at all. That way you get to keep that feel-good energy feeling.
If you’ve moved into a property where we already supply the electricity and/or gas, then move in online or with your dedicated customer service team so we can get you up and running.
When should I let you know I’m moving home?
You should let us know on the day of your move or as soon as you can after it.
When you’ve moved into your new home we recommend you track down the electricity and gas meters so you know where they are. Plus you’ll be able to get your opening meter readings so your energy bills are accurate.
How do I find out who supplies energy to my new address?
Find my electricity supplier.
To find out who your electricity supplier is, you can call your local electricity distribution company. You can find out your local electricity distribution company online.
Find my gas supplier.
To find your gas supplier, you need to talk to the Meter Point Administration Service, either by using their online Find My Supplier search tool or calling them on 0870 608 1524.
If you’re having difficulty the simplest solution is to ask. Try contacting your estate agent. If they don’t know the answer they’ll likely be able to contact someone who does. If you’re renting you can also try contacting your new landlord or property manager directly.
Do I need to set up electricity and gas before I move in?
You don’t need to get in touch until you’ve moved in, but try not to hang around too long afterwards. The sooner you can submit your opening meter readings, the more accurate they will be. Ensuring you don’t pay for any energy you didn’t use.
How do I set up my electricity bill when I move?
Once you have agreed a tariff with the energy supplier for your new home you should receive your electricity bills automatically. If your new property has a prepayment meter then you won’t receive a bill, instead you’ll pay for your energy as you use it.
Need help understanding your energy bill? We’ve got you covered
How do I set up my electricity and gas if I’m renting?
If you rent your previous property or your new home, it won’t affect the process of setting up your electricity and gas. Simply follow the steps in the rest of this guide!
Your online account is ready and waiting for you.
Go paperless with our online account. If you’re already receiving emails from us you just need to reset your password. Haven’t got an email? Don’t worry, simply register for an account online.
Need some more help moving home?
We’ve got some useful advice for you how you can give us your meter readings. If you’ve got a smart meter we’d still recommend you take your electricity and gas meter readings. If you change your energy supplier once you’ve moved in, they’ll send you a final bill using the meter readings you send us.
You can check out our range of energy tariffs if you want to switch your energy supply to us once you’ve moved in to your new home. We can also help if you’re not sure how to switch energy supplier.
You can also check out our moving home checklist which lets you know what to do 2 months before you move home, all the way through to your new house.
What do I need to do when moving into my house?
Your moving in checklist:
- Take opening meter readings if you have them so we can make sure your bill is accurate.
- Move date.
- Address of the property.
- Your account details if you have one.
- Bank details if you’re setting up a new account or Direct Debit.
- Consider energy-saving measures for your new home such as installing energy-efficient light bulbs or appliances.
What do I need to do when moving out of my house?
Your moving out checklist:
- Let your electricity and gas supplier know that you’re moving.
- Provide your supplier with your moving out date and your final meter reading.
- Provide your supplier with a forwarding address so they can send you the final bill and ensure they have the correct contact information including your email address or phone number.
- Pay any outstanding balances with your energy supplier before moving out and if needed enquire about the payment methods and due dates to avoid late fees.
Get covered by HomeServe.
We’ve partnered with HomeServe to offer you a range of covers for your home, including boiler and central heating cover. See how you can protect your home and find the right cover for you. T&Cs apply.
Our tips for moving home.
Are you about to move home?
Here’s a few things you can do to make moving into your new home a little easier.
How to make your home move sustainable.
We’ve made a list of ways you can effortlessly do your bit for the planet whilst making your moving life easier.
Frequently asked questions when you're moving home.
We're here to help.
Can I keep my current tariff when I move home?
If you’re currently an E.ON Next customer, the great news is you can take your existing energy tariff with you to your new home.1
If you are with another supplier you will need to get in contact with them, as not all suppliers will allow you to take your existing tariff with you.
How do I give opening or closing energy readings when I’ve moved home?
You can send us a meter reading in your online account or email us at hi@eonnext.com.
What should I do with energy bills for the person who lived here before me?
Firstly, don’t open any post that is addressed to the previous occupier. Simply cross out your address and write "Return to sender - No longer at this address" on the envelope and post it back. If you have a forwarding address for the previous occupier then please include this on the envelope as this will help us get the information to the right address.
If you’ve let us know you’ve moved in, don’t worry, you’ll only be billed from the meter readings you gave us. Any debt that the previous occupier has with us won’t affect your credit rating.
What happens if I’ve got a credit or money left to pay after I’ve moved?
When you send us your final electricity and gas meter readings, we’ll update your account and use these to work out your final energy bill which you’ll need to pay as normal if there’s an outstanding balance.
If you have a credit, we’ll automatically refund it as long as we’ve got the information to finalise your account, unless you’re keeping us at your new home in which case it’ll stay on your account.
It normally takes about 10 working days for us to refund your account, although it can take longer if you have a large credit balance.
What do I do if I have a smart meter in my new home?
If you have a smart meter then you can get more information about how it will work depending on if you are a credit or prepayment customer. Get help with your smart meter or advice using your Smart Pay As You Go meter.
If your electricity and gas meters aren’t currently smart then you may want to upgrade them to a standard smart meter or a Smart Pay As You Go meter.
What happens if I’m moving into a house with a prepayment meter?
If your new home has a prepayment meter you should contact the energy company that supplies the property as soon as possible. Let them know that you are moving in and when to ensure that you don’t get any additional charges for debt the previous owner owed.
If you have to put money in the meter before you’re able to let them know, make sure to mention this. As long as you can provide proof of your move in date they will be able to refund any additional charges that you had to pay.
For advice on how to top up and other handy tips check out our guide to prepayment meters.
Switching to a credit meter.
If you would like to switch to a credit meter you will need to contact the supplier once you have moved in. In most cases you will need to pass a credit check to change from a prepayment to a credit meter. This is still the case if you are moving into a home that already has one, even though you may not have any debt. If you fail the credit check you can request to put down a security deposit instead at your suppliers discretion.
If you rent your property you don’t need your landlord’s permission to request a meter change.
Smart meters are a popular form of meter that has both a prepayment and credit mode that is managed remotely by your energy supplier. Therefore, if the property already has a smart meter you won’t need a new meter to be installed when you switch.
If your property doesn’t have one you can request to switch to a smart meter for free, including installation. Smart meters are a handy way to monitor your energy use, helping you to budget with confidence. You will still need to pass a credit check before your installation unless you want to switch to Smart Pay As You Go.
Do I need to let the council know I’ve moved?
It’s a good idea to contact both your local council and the council of your new property once you know your move in date. This will help to make sure you don’t pay any council tax that you don’t need to.
The legal bit.
1 You may be ineligible to take your tariff to your new home if any of the below apply:
Your new property is linked to a prepaid or complex meter.
You have different tariffs for your electricity and gas.
Your current property has single fuel and your new property would have dual fuel.
You will have less than 20 days remaining on your fixed tariff contract term on the date you move in to your new property.
You only use gas.