Helping you to move home.
I'm moving home, what should I do?
First things first - congratulations on your new home! Now here's what you need to do:
If you've got an online account with us then you can log in and manage your home move.
If you've not got an online account then you can either register for one or using the contact details below to get in touch with us.
If you've moved into a home we don't supply then you can get a quote online so we can provide your electricity and gas.
What happens to my energy supply if I'm moving home or have just moved in?
First the practical stuff. It’s ok, you won’t be cut off. The energy company that currently supplies your new home will keep supplying you and you’ll pay them for the electricity and gas you use - until you let them know what you want to do.
Next, we can help set up your electricity and gas account at your new home in no time at all. That way you get to keep that feel-good energy feeling.
If you've moved into a property where we already supply the electricity and/or gas, then get in touch with the details below so we can get you up and running.
When should I let you know I'm moving home?
You should let us know on the day of your move or as soon as you can after it.
When you've moved into your new home we recommend you track down the electricity and gas meters so you know where they are. Plus you'll be able to get your opening meter readings so your energy bills are accurate.
If you're moving out of a property where we supply the energy.
You can manage your home move online. If you don't have an online account, then drop us an email at email@example.com and let us know if you’d like us to supply your electricity and gas at your new property or not.
This way we can work out what you owe us for energy at your old property and start switching the energy supply to your new place if you want us to.
Just make sure you tell us:
Need some more help moving home?
We've got some useful advice for you how you can give us your meter readings. If you've got a smart meter we'd still recommend you take your electricity and gas meter readings. If you change your energy supplier once you've moved in, they'll send you a final bill using the meter readings you send us.