Residential Help & FAQs
Helping you to move home.
What happens if I'm moving house or have just moved in?
First things first - congratulations on your new home! Now the practical stuff. It’s ok, you won’t be cut off. The energy company that currently supplies your new home will keep supplying you and you’ll pay them for the energy you use - until you let them know what you want to do.
Next, we can help set up your electricity and gas account at your new home in no time at all. That way you get to keep that feel-good energy feeling.
If you're moving out of a property supplied by us
Drop us an email at email@example.com and let us know if you’d like us to supply your energy at your new property or not. This way we can work out what you owe us for energy at your old property and start switching the supply to your new place if you want us to.