Residential Help & FAQs

Helping you to move home.

We'll make it easy for you to take your electricity and gas supply with us to your new home.

What happens if I'm moving house or have just moved in?

First things first - congratulations on your new home! Now the practical stuff. It’s ok, you won’t be cut off. The energy company that currently supplies your new home will keep supplying you and you’ll pay them for the energy you use - until you let them know what you want to do.

Next, we can help set up your electricity and gas account at your new home in no time at all. That way you get to keep that feel-good energy feeling.

Moved in

If you’ve just moved into a property supplied by us

We’ll be in touch to welcome you to your new home, but if you haven’t heard from us and want to set up your new account, email us at with:

  • Your name
  • Phone number
  • Email address to contact you on
  • Address you're moving into
  • Move-in date
  • Move-in meter readings
Send us an email

Moving out

If you're moving out of a property supplied by us

Drop us an email at and let us know if you’d like us to supply your energy at your new property or not. This way we can work out what you owe us for energy at your old property and start switching the supply to your new place if you want us to.

Just make sure you tell us:
  • Your email address or account number
  • The date you moved out
  • Your final meter readings on the day you moved out
  • Your forwarding address
  • If you'd like a quote for E.ON Next to supply your energy at your new property
Send us an email

About to move home?

Here's a few things you can do to make moving into your new home a little easier.

How to make your home move sustainable.

We’ve made a list of ways you can effortlessly do your bit for the planet whilst making your moving life easier too.