Tariffs and renewals.
Here are the most asked tariff and renewal questions.
What tariffs do you offer?
Why does my renewal email show something different to my online account?
How do I switch my tariff?
What is a fixed tariff?
Will I pay the same amount every month when I’m on a fixed tariff?
What is a flexible tariff?
Do you offer Feed-in Tariffs?
Why do some tariffs have exit fees?
Will I have to pay an exit fee if I move to another supplier?
How do I switch my energy supplier?
How long will it take to switch my energy to E.ON Next?
Will I keep my npower tariff?
Why do some of your tariffs require smart meters?
Why are the prices in my renewal email or letter different to what I can see online?
How do I renew my tariff?
Are energy prices worth fixing?
Is electricity cheaper at night?
Need a bit more help?
Check out the various tariff and renewal guides we have to help solve your query.
What you can do online.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.