Residential Help & FAQs
What tariffs do you offer?
We have a range of fixed and flexible tariffs to meet your needs. Contact us if you want to discuss your tariff.
Why does my renewal email show something different to my online account?
Sometimes your gas and electricity may be on different tariffs, with different end dates. When we send you your renewal communications we'll only talk about the tariff which is due to renew in the next 45 days.
If you decide to renew with E.ON Next through your online account, we'll always give you a quote for both gas and electricity together as this is where you'll make the most savings. If you choose to switch, your gas and electricity tariffs will then be aligned to the same end date.
How do I switch my tariff?
If you're on a variable tariff or your current contract is due to end within the next 45 days, you can see all our available tariffs and agree a new contract in your online account.
If you want to change your tariff outside of this time, the best way is to give us a call on 0808 501 5200 or email us at firstname.lastname@example.org. We’re available 9am to 5pm Monday to Friday on the phones and you can email us 24/7 - we’ll reply to your email between 8am and 10pm.
What is a fixed tariff?
A fixed tariff means the prices are fixed for the length of your tariff - so unit rates and standing charge will stay the same until your tariff ends, but the amount you pay will change depending on how much energy you use. Your unit rate is the amount you pay for every unit of energy you use which is measured in kilowatt hours (kWh). Your standing charge is a daily rate which pays for the access to your energy. This covers your energy’s journey from the generators across all the wires and right into your home.
Will I pay the same amount every month when I’m on a fixed tariff?
While your prices are fixed, the amount you pay by Direct Debit each month isn’t fixed. It’s our estimate of how much energy we reckon you’ll use and how much it’ll cost. Your account will build up credit or debit at different times throughout the year - this is totally normal.
We’ll keep track of your payments and energy usage to ensure you’re not paying too much or too little. The aim is to have your account balance at zero after 12 months. The best way to give yourself peace of mind that you’re paying the right amount is to give us meter readings every month or better still, get a smart meter installed and we’ll automatically get your readings without you having to lift a finger.
45 days before your contact is due to end, we’ll be in touch with your new tariffs options and to let you know what to do next. If you don’t choose to fix your prices again, you’ll automatically move onto our flexible tariff.
What is a flexible tariff?
A flexible tariff, like our Next Flex tariff, has variable prices which means that the amount you pay for your energy (i.e. your unit rates and standing charge) can go up and down depending on with wholesale energy prices. We’ll make sure to let you know at least 30 days before a change. You’ll always have the option to switch at any time to one of our fixed tariffs to lock in your prices for the next 12/24 months. If you’d prefer the security of a fixed tariff - just get in touch and we’ll sort that for you.
There are no extra costs for switching tariffs, but we might charge you an exit fee if you choose to leave E.ON Next before the end of a fixed tariff. Remember to always check your tariff information to be on the safe side.
Will I keep my npower tariff?
If you’re on a fixed tariff there’s no change to your prices or tariff end date. Variable prices may change after the regular price cap review, as they do now.
Do you offer Feed-in tariffs?
At the moment we don’t offer Feed-in Tariffs, but watch this space as it will be coming shortly.
If you’re migrating from npower and have any questions about your FiT payments hold tight, we’ll be in touch soon.
Why do some tariffs have exit fees?
By charging exit fees it allows us to offer our customers the lowest possible unit rates, as we buy the energy we expect customers to use in a year or more in advance. This helps lock in the cost of energy for the length of the tariff and guarantees for you that the price will remain the same. If you choose to leave your contract early, we’re left with excess energy that has already been bought. So the exit fee goes some way to cover the cost of energy for the rest of the contract.
Will I have to pay an exit fee if I move to another supplier?
This depends on the terms and conditions of your current tariff. Always check your tariff information on your statements so you don’t have any unwanted surprises.