npower is closing down.

Get the information you need.

Were you an npower customer?

npower is now part of the E.ON group, and all of the customers have been moved over to E.ON Next. If you were an npower customer then you can check out the FAQs below for more information on your billing and payment queries, read the npower privacy policy for more information about what's happened to your data or see how to deal with any open complaints you have.

Got questions about your move to E.ON Next?

You can check out our npower to E.ON Next FAQ page which has helpful advice on the move as well as answers to our frequently asked questions. You can also check out our help section for general queries such as how to read your meter or to get information on the Warm Home Discount.

npower Business Solutions.

Your experts in all things business energy related, npower Business Solutions has the knowledge and insight to help businesses optimise their energy management. Call on them when you need support to monitor and manage consumption, develop your business' energy strategy or set more ambitious goals on the road to net zero.

Get answers to your npower billing questions.

Here are the npower payment and debt FAQs.

More information on how npower work with Credit Agencies.

Ways to get in touch with us.

To get you to the right person faster, please have your account number handy when you contact us. If you've been told your account has moved - or is now moving - to E.ON Next, please contact E.ON Next with any questions.

Give npower a call on:

0800 073 3000 or 0330 100 3000

We're open:

Monday to Friday from 9:00am to 5:00pm.

Minicom or textphone

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to a 0330 number will be part of these.