npower is closing down.
Was your home or small business supplied by npower?
The npower Business Solutions website has moved.
Your experts in all things business energy related, npower Business Solutions have the knowledge and insight to help businesses optimise their energy management. Call on them when you need support to monitor and manage consumption, develop your business' energy strategy or set more ambitious goals on the road to net zero.
Got questions about your move to E.ON Next?
You can check out our npower to E.ON Next FAQ page which has helpful advice on the move as well as answers to our frequently asked questions. You can also check out our help section for general queries such as how to read your meter or to get information on the Warm Home Discount.
Get answers to your npower billing questions.
When will I receive my final bill?
Why is my final bill delayed?
I left npower a while ago but still haven't received my final bill. Will I have to pay it?
What happens if I don't pay my energy bill?
I think my bill or statement is wrong, what can I do?
Why is my bill or statement being updated?
What is a bill reversal?
I think my outstanding debt has been repaid, what should I do?
Here are the npower payment and debt FAQs.
How do I get a refund if I've left npower?
I was expecting a refund but it hasn't arrived yet - why?
Is there anyone else I can talk to about outstanding debts?
I have recently been declared Bankrupt/Insolvent. What do I need to do?
How is npower helping customers who are struggling to pay their energy bills?
More information on how npower work with Credit Agencies.
What is a Credit Reference Agency and which do you use?
Who is able to see information about me?
What happens if I'm struggling to pay - will you penalise me?
What is a default?
What if I think you've made a mistake with my Credit Reference score?
I'm not with you, why is there a record on my credit file for npower?
A few more npower FAQs.
Is npower still trading?
Yes, npower has stopped trading as a residential and SME supplier. However npower is still trading as npower Business Solutions, helping large businesses with their energy needs.
Is E.ON taking over npower?
Yes, E.ON has taken over npower. All of the residential and SME customers have been moved over to E.ON Next, whilst the business customers have moved to npower Business Solutions.
Ways to get in touch with us.
To get you to the right person faster, please have your account number handy when you contact us. If you've been told your account has moved - or is now moving - to E.ON Next, please contact E.ON Next with any questions.
Give npower a call on:
0808 501 5661
9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Minicom or textphone
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We may monitor and/or record calls for security, quality or training purposes.