npower has closed down.

Get the information you need, including customer service details and what has happened to your energy supply.

Was your home or small business supplied by npower?

npower is now part of the E.ON group, and all of the customers have been moved over to E.ON Next. If you were an npower customer then you can check out the FAQs below for more information on your billing and payment queries, read the npower privacy policy for more information about what's happened to your data or see how to deal with any open complaints you have.

npower logo.

The npower Business Solutions website has moved.

Your experts in all things business energy related, npower Business Solutions have the knowledge and insight to help businesses optimise their energy management. Call on them when you need support to monitor and manage consumption, develop your business' energy strategy or set more ambitious goals on the road to net zero.

Npower business solutions logo.

Got questions about your move to E.ON Next?

You can check out our npower to E.ON Next FAQ page which has helpful advice on the move as well as answers to our frequently asked questions. You can also check out our help section for general queries such as how to read your meter or to get information on the Warm Home Discount.

Sun and fire.

Make a change for the future with exclusive savings for E.ON Next customers.

Whilst we all try to do the little things to make our homes more sustainable and to get those energy bills down, there are changes that can make a big impact. From getting a heat pump, to switching to an electric vehicle, being sustainable can feel good.

We've a wide range of energy solutions for your home. Plus, if you're an E.ON Next customer, you can enjoy exclusive discounts. T&Cs apply.

Heat pumps

Get up to £240 savings on your annual heating bills6 with a new heat pump.

EV chargers

Knock £50 off a new home EV charger. T&Cs apply.

Solar panels

Save up to £713 on your electricity7 with solar panels and storage batteries.

6 Savings information for heat pumps provided by the Energy Saving Trust based on a standard air source heat pump in an average sized, four-bedroom detached home, with radiator upgrades as required versus an old G-rated gas boiler.

7 These are example figures only, based on standardised MCS calculations. Savings are based on property fitted with a south-facing solar array in central England on a roof with a 35-degree tilt and no shading, with electricity consumption of 4,800 kWh per year (with the customer Home all day), at a tariff rate of 22.4p/kWh. The solar array contains 12 x 435W panels (5.22 kWp) generating 4,881 kWh/year, fitted with a 5.1 kWh (5.1 kWh usable) battery.

Get answers to your npower billing questions.

Here are the npower payment and debt FAQs.

More information on how npower work with Credit Agencies.

A few more npower FAQs.

Ways to get in touch with us.

To get you to the right person faster, please have your account number handy when you contact us. If you've been told your account has moved - or is now moving - to E.ON Next, please contact E.ON Next with any questions.