Here to help you with your electric car charger.

The cost is included in the price that you pay for the home charger.

Unfortunately, no. Your EV charger must be installed on your property and can't cross any public land. You'll need off-street parking like a driveway, carport or garage.

No, a fence isn't strong enough to support an EV charger.

As part of your initial discussion with our team we may recommend that you need to have an isolator switch installed. This enables an electrician to isolate the flow of electricity to the mains if they’re working on your property.

If you do need one then you’ll need to contact your energy supplier and book to get an isolator switch installed before we can install your charging point.

As part of our initial discussion with you we may say that you need to increase the wattage into your home. To do this you’ll need to contact your energy supplier so that they can arrange to do this before we can do your installation.

If you need civil work, such as trenching, as part of your EV charger installation you'll need to arrange this separately. Our engineers will be able to advise if this is required.

Any trenching work done needs to be between 400-600mm deep.

No your EV charger needs to be connected to your home's supply.

Your garage will have a looped supply which means your service cable will be overloaded.

The price you’re quoted covers the costs of your charger and installation, but not:

• Laying of cables under floorboards or loft spaces.

• Hardwiring an internet connection from your charger to your router via ethernet.

• Extending your Wi-Fi signal.

• A charging cable.

• Additional work required by your energy supplier or electricity distribution provider such as changes to your consumer unit.

• Trenching or ducting of cables underground.

Your installer will be able to discuss these with you.

If you can't find the answer online, give us a call on 0333 202 4417 and we'll be happy to help.

You can download the app using the App Store or through Google Play.

1. Open your app and select charging authorisation from the menu. You'll be asked if you want to allow only authorised charging - select yes.

2. At the bottom of the screen you'll see a button "add co-user". Press this button to add another users details.

3. Enter the email address of the user you'd like to add, then press "invite co-user".

4. An invitation will be sent out to the user and a message reading "response pending" will be displayed on your charger.

5. If your recipient has not received an email, then please check the email address provided was correct and follow the steps again.

1. Open the settings on your mobile device and select Bluetooth.

2. Find your charger on the list of devices available to pair with.

3. Select ‘start now’ to begin the pairing process

4. Your engineer should have provided you with a PUK code during the install, you’ll need to enter this next.

5. Next select set up via WLAN, choose your Wi-Fi network from the list, then enter your password.

6. The charger will then reconnect and show as "available" in the app.

Give us a call on 0333 202 4417 and let us know what problems you're facing. We can resolve a lot of issues remotely, but if not, we'll get you a quote for repairs or replacement parts.

If your EV charger is tripping your fuse board you'll need to use your isolator switch to turn off the supply to it and then call us on 0333 202 4417.

We'll send an engineer to investigate.

Don't use your charger, keep it isolated until we've inspected it.

If your charger is in "authorisation mode", anyone who wants to use your electric vehicle charger will need to be authorised through your app.

You can check your charger is in "authorisation only" mode using your app.

Our chargers support type 2 cables. Most electric cars sold in Europe come with a type 2 cable.

If you haven't got one, speak to your vehicle manufacturer.

In line with current regulation your EV charger will default to operate within the following times:

22:00 – 08:00

11:00 – 16:00

When charging outside of the schedule your charger will blink green/blue for 5 minutes to signify awaiting schedule start.

This can be overridden by tapping your RFID card on the location indicated on the front of your charger.

To confirm, when starting a charge either in or out of a charging schedule:

• A randomised delay to the start of the charging will take place and can be for up to 10 minutes.

• This is signified by a green blinking light until the charging starts.

• This delay can be overridden by a double tap of your RFID card on the location indicated on the front of your charger.