Follow the instructions on the charge point touch screen and hold your contactless credit or debit card or smartphone against the payment terminal at the top of the reader.

We also support payment by Apple Pay or Google Pay.

Place your E.ON RFID card or tag against the reader to start. You must ensure your card is placed at the bottom of the reader and not on the contactless card reader at the top. The cost will be taken from your account balance on the E.ON Drive Comfort App.

Go to eonevpay.co.uk and enter the unique location code shown on the charge point (this is also shown on the map in the E.ON Drive App). Enter your credit card details and follow the online instructions.

Don’t close the web page as you’ll need it to stop charging.

In the E.ON Drive Comfort app, select the charge point from the map and you’ll see a list of socket types, choose the socket type that fits your vehicle and swipe to start charging.

To stop charging, push the stop button on the touch screen. This will release the cable and allow you to disconnect it from your vehicle.

Hold your E.ON RFID card against the reader again to release the charging cable.

Select stop charging on the webpage. This will also release the charging cable and allow you to disconnect it from your vehicle.

Swipe end charge on the E.ON Drive Comfort app shown at the bottom of your mobile device screen. Alternatively, disconnecting the cable from the car will stop the charging session. Return the charging cable to the holder.

Our UFC stations support CHAdeMO and CCS connectors and tethered cables are provided.

If you have a Type 2 connector, please visit eondrive.co.uk/map to find the nearest Type 2 charger.

If you're unsure which connector is suitable for the vehicle you're charging, please refer to your vehicle manufacturer's user guide.

No, this feature isn’t currently available, but we’ll let you know when it is.

The power of our charge point supply will depend on the type of vehicle and the current demand on the electricity grid, however our UFC stations can deliver up to 175 kW of power.

How long it takes to charge your electric vehicle will vary depending on the speed of the charge point, the charging unit on the vehicle and how much energy there's left in the battery.

The price per kWh will be displayed on the charge point touch screen. If you want to plan your stop, you’ll find the price in kWh by each charge point location on the charge point map in the E.ON Drive App.

When you’ve finished charging, we’ll send an email to your registered email address to confirm how much we’ve charged to your account.

If you’ve chosen to pay using Pay As You Go using the website eonevpay.co.uk, the cost per kWh will be shown before you enter your payment details and you’ll get an email to confirm how much we’ve charged to your account when you finish charging.

When you pay using a contactless debit or credit card, the cost per kWh will be shown on the charge point. When you finish charging the total amount to be charged to your card will be on the charge point display screen.

If you're a registered E.ON Drive customer, check that you have enough funds in your account to cover the cost of charging your vehicle.

If this has not resolved the issue, please call us on 0333 202 4417.