Treating you fairly

Always transparent and clear.

Our promises about any information on our website or when we contact you to make sure we're treating you fairly

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We’re easy to understand

Our language is clear with the most important information highlighted for you.

We’re accurate and truthful

We'll be open and transparent by regularly reviewing and acting on your feedback.

We’re easy to deal with

We're easy to contact and if something goes wrong, we’ll fix it promptly - no excuses.

We’re right for you

We'll share products and services which are appropriate to you and your lifestyle.

If you ever feel like we're not treating you fairly as one of our customers, send us an email to