Treating you fairly: Always transparent and clear.

Our promises about any information on our website or when we contact you to make sure we're treating you fairly.

Sun and cloud hugging.

We’re easy to understand.

Our language is clear with the most important information highlighted for you.

We’re accurate and truthful.

We'll be open and transparent by regularly reviewing and acting on your feedback.

We’re easy to deal with.

We're easy to contact and if something goes wrong, we’ll fix it promptly - no excuses.

We’re right for you.

We'll share products and services which are appropriate to you and your lifestyle.

If you ever feel like we're not treating you fairly as one of our customers, send us an email to