Struggling with your business' energy bills?
Get help paying your business' energy bills.
Keeping up with your payments can be difficult. We can offer you support if you do get into financial difficulty, including:
Helping you set up an affordable payment plan that's suitable for your business.
Support and guidance for all your business energy needs.
Flexibility for your business during these uncertain times.
There’s help out there for you and your business.
While we’re always here to help you in any way we can, sometimes we may not be able to give you all the advice you need. So if you are struggling and you need extra advice about debt or financial issues, we would highly recommend contacting Business Debtline for some free and impartial advice for all kinds of financial burdens.
If you contact any organisation for debt advice, it’s important you continue to speak to us so we can continue to support your business.
There are also a number of different schemes available through the Government website that you may be able to utilise.
Our frequently asked questions.
How can I pay my bill?
There are many ways to pay your bill, you can:
Set up a Direct Debit.
Simply log in to make a payment online.
Pay via the Post Office, a local PayPoint or Payzone with the barcode on your bill.
Pay us directly from your bank account. Our bank details: E.ON Next Account Number: 70257647, Sort Code: 60 80 09. Your payment reference is your account number.
You can also pay by cheque too! Make your cheque payable to E.ON Next and write your E.ON Next account number on the back then post it to E.ON Next, PO Box 10909, Nottingham, NG1 9NJ.
Can I set up a Direct Debit?
Absolutely! We love Direct Debits as it means that we can keep you up to date and be really transparent with how much you need to pay, we only charge you for what you use, so if you pay too much, we will lower your payments.
Are there any late fees for missing a payment?
Yes, we sometimes charge late payment fees if you haven’t made a payment by the due date. We try to make this really clear on all of your statements, so there’s no confusion.
What happens if I am in credit or debit with you?
The amount of energy you use will vary throughout the year. It’s normal for customers to build debt over the winter, or credit at the end of summer. We use this credit built up over the summer months to offset increased usage in winter.
We keep track of your payments and energy usage to ensure you’re not paying too much or too little. To give yourself peace of mind that you’re paying the right amount, it’s really important to provide meter readings every month.
If you have an outstanding debit balance on your account it is important that you contact us to discuss your circumstances, make a payment or set up a payment plan. Failure to do so could result in a late payment fee being applied to your account. If you continue not to pay this could result in:
Your supply being disconnected which may stop you from trading
Legal action being taken against you which may affect your ability to gain credit with your suppliers in the future
You could be passed to a Debt Collection Agency where you may be charged additional fees
If you're struggling to pay please get in touch.
Where your credit balance is more than we think it needs to be based on the time of year and your energy usage, you can request a refund in your online account. If you can’t see this option, it means your account isn’t eligible - this could be because we haven’t had a meter reading recently or your next energy bill is due, which may use up the credit balance. You can send us a meter reading or check when your bill is due in your online account and check back after that.
If you think something doesn’t look quite right with your bill or you would like to ask for a refund and don’t have the option online, email us at email@example.com.
My circumstances have changed, how can you help?
The best way we can help is by talking to us! We’re here for you, and will do all we can to help you with your bills. There are organisations that offer a wide range of support, like Business Debtline who give free and independent debt advice over the phone and online.
What are we doing for customers affected by Covid?
We’re here to help. If you have been financially impacted by the effects of Covid-19, please talk to us so we can offer you a financial solution. It can be difficult to pick up the phone, but once you’ve made the call we will do everything we can to help. You can also have a look on the government website to see if you are eligible for any business grants or support.
Do you offer prepayment?
We aren’t able to offer prepayment for our business customers at this time. However we do offer Smart Pay As You Go
Why are my payments being increased?
Sometimes the amount you pay needs to increase. This can be due to a price increase or an increase in your usage. It’s important to remember that we only ever charge you for what you use and an arrangement is in place to help you budget for your usage.
How do I get a paper copy bill?
All our customers are automatically selected for online bills, however, if you need to download a bill and print it off, you can do this through your online account.
Can I change suppliers?
We really hope that you wouldn’t want to leave E.ON Next, but if that’s the case, we would only object to you leaving if the balance owed is over 28 days old, to give you time to clear your bill. If we do object to your supply leaving, we will contact you and let you know the steps you need to take to get it resolved.
My bills look higher than normal, what should I do?
Your bills can go up and down throughout the year and it's very normal for this to happen. There are lots of things to consider: Has there been any significant changes in the business? Have you had more people in the property? Have your operating hours changed? These are just a few things to consider, but if this is really worrying you, talk to us so we can talk it through with you.