Changing energy supplier: The complete guide.
Is is time to change energy supplier?
Switching energy suppliers can seem like a daunting task, but it doesn't have to be. It could actually lead to savings, better customer service, and more sustainable energy options.
In this guide, we'll walk you through the process, answer your burning questions, and empower you to make the best choice for your energy needs.
What it means to change your energy supplier.
Switching energy suppliers means choosing a different company to provide your electricity, gas or both.
Think of it as a bit like changing your phone or internet contract – you're looking for a better deal, better service, or maybe even an environmentally-conscious option. And since energy prices fluctuate, regularly reviewing your current energy tariff can help you get the best deal.
What are the common reasons for changing energy suppliers?
People may switch energy providers for many different reasons, such as:
Cost savings.
Switching could unlock significant savings on your energy costs.
Greener options.
Make a positive impact on the planet by choosing a supplier that offers renewable energy tariffs.
Customer service that cares.
Tired of long wait times and unhelpful customer support? Get an energy supplier that has great customer service.
Tariff flexibility.
Find a tariff that perfectly matches your normal energy use and lifestyle. This could be a fixed tariff for a year or a tariff designed for electric vehicle chargers.
What are the key considerations before changing energy suppliers?
Before switching, check for exit fees and your contract terms such as your contract end date.
Check your current energy use, and have your recent energy bills, current tariff information, accurate meter readings and your current supplier’s details to hand.
Choosing the best energy supplier to switch to.
Before you make the switch, there’s a few things you should look into first.
Tariff types: Understand the different tariff options available (fixed, variable, dual-fuel, green energy), their pros and cons, and if there’s any exit fees. Try and forecast your annual cost too.
Customer service: Look for suppliers with excellent customer service ratings, and Trustpilot scores.
Renewable energy options: Looking to cut your carbon footprint? Then look for a supplier offering renewable electricity tariffs.
Price caps: Be aware of the energy price cap and how it could affect the tariff you want to switch to.
How to change your energy supplier.
What are the steps when comparing your current supplier with new energy suppliers?
Gather information.
Look into your current supplier’s tariffs and compare them with new deals with their competitors.
Compare.
Use price comparison websites and explore the available deals to you.
Research.
Check government resources like the Energy Saving Trust for unbiased advice and information.
The switching process explained.
When you switch suppliers, the process is usually broken down into four steps.
Choose your new supplier and sign up for a new deal.
Your new provider contacts your current supplier to arrange the switch.
You'll receive confirmation and a switch date.
Submit an opening meter reading to your new supplier, who will send that to your old supplier to create your final bill.
Start your switch today.
Choose from our range of energy tariffs and find the right one for you.
Common concerns about changing energy suppliers.
What consumer protections are in place when changing energy suppliers?
Cooling-off period: You have a 14-day cooling-off period after signing a contract with a new supplier. During this time, you can cancel the switch without a penalty.
Energy Switch Guarantee: This guarantee ensures your switch is completed within 21 days, with no loss of energy supply. If there are any issues, you might be entitled to compensation.
Vulnerable customer safeguards: Extra protections are in place for vulnerable customers, such as those with disabilities or on certain benefits.
What to expect after you change your supplier.
If you encounter any problems during the switching process, such as delays, or you’ve been overcharged, you should contact your new supplier immediately. You usually have a 14-day cooling-off period to cancel the switch if you change your mind. If a dispute arises, you could escalate a complaint to the Energy Ombudsman.
How long does changing to a new energy supplier take?
Switching to a tariff with a new supplier typically takes between 5 and 21 days, but it can sometimes take longer depending on various factors. Luckily, the Energy Switch Guarantee ensures a smooth transition, meaning you won’t experience any disruption to your supply during this process, and your new supplier will even provide compensation if there’s any delays.
FAQs about changing energy supplier.
Can I change energy suppliers now?
You can usually switch energy suppliers at any time, but there might be some restrictions if you're on a fixed-term contract with exit fees. Smart meters generally don't cause any issues when switching.
Why has my electricity supplier changed?
Sometimes your electricity supplier might change automatically due to company closures, government intervention, or supplier buyouts. If this happens, don't panic! Ofgem appoints a new supplier in such cases, and your new supplier will contact you.
Is it worth changing energy suppliers?
Switching energy suppliers could actually save you money, get you better service, and offer more environmentally friendly options. But it's important to compare deals and see what works best for you before making the switch. Sometimes, sticking with your current supplier might be the best choice, especially if they offer a good loyalty rate.
The role of smart meters when changing energy suppliers.
If you’ve already got a smart meter, this can make the switching process even smoother and help you track your energy use more effectively. If you have an older smart meter (SMETS1), it's worth checking with your new supplier to ensure it’s compatible with your new tariff.
Understanding your final bill after changing energy suppliers.
Your final bill from your old supplier will include charges for all energy you’ve used up to the switching date, including any outstanding debt, and any credit you're owed. Check this bill very carefully for any errors or discrepancies as you may be eligible for a refund if you’ve been overpaying.
Next steps after changing gas and electric suppliers.
Review your new contract: Familiarise yourself with the terms and conditions of your new contract.
Monitor your energy usage: Keep track of your energy use with your new supplier.
Set up Direct Debits: Arrange for convenient Direct Debit payments so you don’t miss a payment. Some energy providers may even offer a discount if you pay this way.
Check for welcome offers: See if your new supplier has any welcome offers or benefits that you may be eligible for.
Review annually: Make it a habit to review your energy deal every year to ensure you're still getting the best possible rate.