We're here to make switching as easy as possible.
Our top business energy switch help FAQs.
How do I become an E.ON Next customer?
Easy-peasy, we’ll just need to find the right tariff for you. Follow our step by step process and you’ll be enjoying positive energy before you know it.
Why switch to E.ON Next for business electricity and gas?
Because we want to help you get that energy feel-good that you won't get anywhere else. Plus:
Choose from 1, 2 or 3 year tariffs.
Your own dedicated Energy Specialists, providing you with expert service whatever your query.
The Energy Switch Guarantee, which means you'll get a safe and speedy switch to us.
Combine that with the 100% renewable electricity you get on our selected fixed tariffs, which should make you feel good about your energy use.
What business electricity tariffs and gas tariffs do you offer businesses?
We offer our businesses bespoke fixed year contracts, with no auto roll over.
How does business electricity pricing work?
We offer bespoke pricing to each customer, fixed for 1, 2 or 3 years. We can agree prices up to 180 days in advance of your current one ending.
Do you offer smart meters for businesses?
Yes! Having a smart meter installed at your business premises is free of charge.
Do I need to provide anything to my existing supplier when I join E.ON Next?
No, we'll handle all of that for you, including sending them your final meter readings. We do recommend clearing any outstanding balance with them to help make your switch go through as smoothly as possible.
Just moved into a property? Make sure you have contacted the existing supplier before starting your switch to E.ON Next.
When do I provide my opening business meter readings?
We’ll let you know when we need your opening business meter readings, which you can give to us through your online account. If we don’t get your readings then we’ll estimate them for you.
How long does it take to do business energy switch to E.ON Next?
It normally takes a couple of weeks to switch energy suppliers. We'll let you know how the switch is going and when you need to give us any information or meter readings.
What is the VAT rate on business electricity bills?
As per HMRC guidelines, if you use 33 kWh electricity or more per day and 145 kWh of gas or more per day, you will be charged at 20% VAT rate. If you use less than this you will be charged at 5% VAT for gas and 0% for electricity.
What is the Climate Change Levy (CCL) tax?
The Climate Change Levy (CCL), is an energy tax for businesses using an average of 33kWh of electricity or 145kWh of gas a day. It aims to encourage business users to become more energy efficient, and to reduce their carbon emissions.
How do I find out if I'm exempt from the Climate Change Levy tax?
Customs and Excise can tell you. Visit their website or call 0845 010 9000.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, WhatsApp or by email and phone.
Why not head over to our community forum?
Chat with other customers just like you to get some hot tips and the latest news.
Contact us by social media.
You can contact us by email or WhatsApp to get a response within hours. We're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our social media channels.