Get in touch about your business.
Find how you can get in touch with us to discuss your business electricity and gas account.
Contact us by email, social media, or phone.
There are several ways you can get in touch with us:
Get in touch by email or WhatsApp.
You can contact us by email or WhatsApp to get a response within hours. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Give us a call.
If you prefer giving us a ring, know that our lines are open:
Monday to Thursday: 9am - 5pm
Friday: 9am - 4pm
Just a heads-up - Mondays are usually our busiest day. To save you time, why not log into your account where you can give meter readings, check your balance, make a payment, update your Direct Debit or renew your tariff.
Use our text relay service.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more through Relay UK.
Reach out to our community.
There's also lots of info on our help pages or over on our customer community, a space to share your knowledge and get advice from each other.
Meter emergencies support.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter.
You can either call 0808 501 5088, or you can email us or get in touch on WhatsApp.
Our Best Price Direct Promise for small businesses.¹
You'll always get our best fixed price direct online.
Hold the phone! We've made life simpler for small businesses like yours by promising you'll always get our best fixed price energy prices when you come direct to us online.
Need to talk to us about your home?
You can use the email and phone number below to get in touch with us.
Treating people fairly.
The health and wellbeing of our Nextie colleagues is of paramount importance to us. We have a zero tolerance approach to any form of abuse towards our people and would ask that you treat our employees with respect.
The legal bit.
1 Available to eligible business customers with annual consumption below 10,000 kWh. Refers to selected E.ON Next fixed-price tariffs available directly through our website. T&Cs apply.