Get in touch.
Contact us by email, social media or phone.
You can contact us by email, Facebook or Twitter to get a response within hours. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Just a heads-up - Mondays are always our busiest day. To save you time, why not log into your account where you can give meter readings, check your balance, make a payment, update your Direct Debit or renew your tariff. There's also lots of info on our help pages or over on our customer community.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.
Need to talk to us about your home?
You can use the email and phone number below to get in touch with us.
Treating people fairly.
The health and wellbeing of our Nextie colleagues is of paramount importance to us. We have a zero tolerance approach to any form of abuse towards our people and would ask that you treat our employees with respect.