Get help with
your business energy.

Whether you need help reading your meter or want to know about monthly billing, we've got you covered.

Some extra support.

While we’re always here to help you in any way we can, sometimes we may not be able to give you all the advice you need. So if you are struggling and you need extra advice about debt or financial issues, we would highly recommend contacting Business Debtline for some free and impartial advice for all kinds of financial burdens.

If you contact any organisation for debt advice, it’s important you continue to speak to us so we can continue to support your business.

There are also a number of different schemes available through the Government website that you may be able to utilise.

Get the latest energy tips and info.

Check out our energy blog to see what's going on in the world of energy, meeting our Energy Specialists and get tip-top energy saving advice.

Get help from Citizens Advice.

You can get help with energy problems. This includes issues with your bills or meters, or if you’re struggling to pay for the energy you use.

If you live in England or Wales, go to or contact the Citizens Advice consumer service on 0808 223 1133, 9am - 5pm Monday to Friday. Relay UK: 18001 followed by 0808 223 1133. Calls are free.

If you live in Scotland, go to or contact Advice Direct Scotland on 0808 196 8660, 9am - 5pm Monday to Friday. Relay UK: 18001 followed by 0808 196 8660. Calls are free.

Citizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support. View the PDFs below to see their full consumer guidance information.

Leaf on phone.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go to our community forum