Get help with your online business account.
How do I set up my online account?
We'll need to have your email address in our system before you can set up your online account. If you're getting emails from us but have never logged in, you can set up your password.
How do I register for an online account?
We’ll automatically register you for an online account unless we don’t have an email address for you. If you're already getting emails from E.ON Next then your online account is ready and waiting. All you need to do is reset your password and you'll be done in a flash.
If we're currently sending your bills through the post we'd love to get you switched to email. Just let us know your email address and your account number and we'll do the rest.
Why doesn’t my live balance reflect my payments?
When we bill your account, your online balance will automatically update to reflect your true balance.
Sometimes your bill may not be sent straight away e.g. we’re still waiting for a reading for one of your fuels, so we'll wait to send out your statement so we can give all the information at once. This is nothing to worry about, and you’ll receive your bill shortly.
If you have any concerns, please get in touch.
Can I change my email login address?
Why won’t it let me sign in to my online account?
If you've recently joined us, you'll need to set a new password with E.ON Next as your npower login details won't work anymore. You can set up your password online - make sure you're using the same email address we send your account emails to! If you've already set up your account and you're still struggling to log in, you can reset your password at anytime.
How do I reset my password?
You can reset your password online. You'll need to enter your email address as your username and then be able to set up a new password.
Is there an E.ON Next app?
Yes, you can pick up the E.ON Next app from the Apple App Store or Google Play store.
Having trouble using our website?
Top tips if you’re having trouble with our website:
If you’re seeing an old browser warning, blank or flashing pages then check that your browser and operating system is up to date. You’ll need an up to date browser to get the most out of our website and be able to use all of its features.
Not receiving password reset emails from us?
Check you’re using the same email address we’re sending your account emails to, if not, you’ll need to fill in this form so we can change if for you.
Check your junk mail folders, E.ON Next is still pretty new so sometimes our emails can get stuck behind spam filters – it's also a good idea to add our email address – email@example.com – to your trusted list.
Having trouble logging in?
If you’re getting paper comms from us but you want to manage your account online, just pop your details onto this form and we’ll get everything set up for you and let you know when your online account is ready to use.
If you’re using a Google email address, then make sure you’re using the correct domain! Although emails will reach you regardless of if you use @gmail.com or @googlemail.com you’ll need to use the specific version of your email address we hold to log in.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.