Get answers to your business metering questions.
Your business energy meters.
Your business energy meters are pretty much the same as at home. It's really important to take and regularly send accurate gas and electricity meter readings to us as it helps make your energy bills more accurate. If they're up to date, you'll only pay for the energy your business has used.
If you haven't submitted a reading in a while, we will use an estimate to guess how much you've used since your last payment. Your account and balance will reflect your real usage again whenever you next submit a reading.
There are various types of meters around, the one you have may vary on the size and nature of your business. Things like the type of equipment you use and your operating hours might also make a difference. Dont know which one is yours? Read on!
The big question: How do I read my meter?
From dial meters to mechanical meters, we've got you covered with a step-by-step guide on how to read your electricity and gas meters. You can then enter your meter readings online.
How to read a dial meter.
These meters look a little like clocks. On electricity meters, ignore any numbers from red dials, dials with no pointer, dials with no numbers or dials marked 1/10. On gas meters, ignore any numbers from the large dial, the dial marked 100 or any red dials.
Read the dials from left to right. As you read from left to right, the dials will turn in opposite directions. If the first one turns clockwise, the next will turn anti-clockwise and so on. You’ll need to check which way each dial turns before you read it.
If a pointer is between two numbers, write down the lower number. For example, if the pointer is between 9 and 0, write down 9, not 0.
If a pointer is directly on a number, you’ll need to look at the next dial before you write anything down.
If the next dial is between 0 and 1, write down the number that the previous pointer was on.
If the next dial is between 9 and 0, write down the number before the one the previous pointer was on.
Business metering FAQs.
Why am I receiving meter reading reminders?
My business' meter is faulty, what should I do?
Where do I find my meter serial number (MSN)?
Where can I find my MPRN (Meter Point Reference Number)?
I've just had my meter changed, will my bill be correct?
What is kVA or agreed supply capacity?
Need a bit more help with your meter?
Check out the various metering guides we have to help you with your query, including how to read your smart meter and getting the most from your smart In-Home Display.
What you can do online.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.