Business Help & FAQs
Why am I receiving meter reading reminders?
We want to make sure your bill is accurate so we send a reminder just before we need to send you a bill. Then you can pop us a reading online and only pay for what you have used.
My meter is faulty, what should I do?
If you think your meter is faulty, give us a call on 0808 501 5699.
How do I read my meter?
Dial meters These meters look a little like clocks. What not to write down:
On electricity meters, ignore any numbers from red dials, dials with no pointer, dials with no numbers or dials marked 1/10.
On gas meters, ignore any numbers from the large dial, the dial marked 100 or any red dials.
How to read a dial meter:
Read the dials from left to right. As you read from left to right, the dials will turn in opposite directions. If the first one turns clockwise, the next will turn anti-clockwise and so on. You’ll need to check which way each dial turns before you read it.
If a pointer is between two numbers, write down the lower number. For example, if the pointer is between 7 and 8, write down 7, not 8.
If a pointer is directly on a number, you’ll need to look at the next dial before you write anything down. If the next dial is between 0 and 1, write down the number that the previous pointer was on.
If the next dial is between 9 and 0, write down the number before the one the previous pointer was on.
Digital meters These meters have a digital display screen.
Write down the numbers shown on the display. If there’s a decimal point, ignore anything after it.
Make sure you write down the numbers shown on the display for each rate, such as day or night, low or normal, Rate 1 or Rate 2, A1 or A2, R1 or R2.
Depending on your type of meter, the rates might display together, the display might change between the rates automatically or you might have to press a button to switch between the rates.
If you have an electricity single rate smart meter, the display will automatically show the reading.
If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2.
For gas smart meters, press and hold the red button A for 5-10 seconds. This will then display ‘Credit ON’. Press and release button A, and the meter will display the reading.
Mechanical meters These meters have rotating counters.
Write down the numbers shown on the display.
Ignore any red numbers or any numbers with red borders.
If there’s a decimal point, ignore anything after it.
Make sure you write down the numbers shown on the display for each rate, such as Day or Night, Low or Normal, Rate 1 or Rate 2, A1 or A2, R1 or R2.