Making our website accessible.
We know how important it is to make our website and communications accessible for everyone.
What we're doing to be accessible.
To try and give everyone an equal opportunity to use our website, we follow the web content accessibility guidelines created by the World Wide Web Consortium (W3C).
They have three levels of accessibility that you can work towards: A, AA and AAA. We're working towards making our website AA compliant. We do this by constantly testing it works with the latest adaptive technology, and making improvements when we need to.
Get support with going online.
If you're struggling to use the web or your computer and want to make things a bit easier, then there are resources out there that can help you.
My Computer My Way gives great advice on how you can change the sound, screen and keyboard settings to suit your needs.
The Web Accessibility Initiative also has lots of tips on customising your computer to help with challenges you may face such as typing, using the mouse or navigating websites.
Our Priority Services Register.
It's not only our website that we're making accessible. If you're a vulnerable customer and think you need some extra help managing your energy account, you can add yourselves to the Priority Services Register (PSR).
The PSR is designed to make your life easier, including allowing you to nominate someone to manage your energy account or set a password when one of our team comes to visit.
You can add yourself to the PSR through your online account or by emailing us at hi@eonnext.com.
Speech or hearing impaired customers can also put 18001 in front of our phone number, 0808 501 5200, to use text relay at no extra cost if you'd prefer to contact us by phone. You can find out more on the Relay UK website.
Helping people with hearing and speech difficulties.
When you're giving us a call, we've made it easier for speech or hearing impaired customers to communicate with us. By putting 18001 in front of our phone number, you can use text relay at no extra cost.
To do this, you'll need to download the app to your mobile, tablet or PC. You can find more on this feature on the Relay UK website.
We also offer audio and braille bills as well as large print bills. If you want to start getting these, drop us an email at hi@eonnext.com.
Switch to an accessible in-home display.
Accessible in-home displays have been developed in partnership with the Royal National Institute for the Blind (RNIB) and have additional features to make tracking your energy use easier.
They are designed for people who are blind, partially sighted or have difficulties with dexterity or memory loss. Features include text-to-speech function, large typeface and coloured LEDs.
Our accessibility FAQs.
Here are some common questions about accessibility features and how to make your experience easier.
How do I make the text bigger on the screen?
If you want to make the text bigger, then the best way is to zoom in. On most browsers you can do this by holding down CTRL and using the mouse wheel or pressing + or -.
You can also zoom in using the menu options. For example on Chrome, press the three dots for the menu and select either the + or - on the same line as the word Zoom.
How do I read PDFs?
To read a PDF you'll need a plug-in called Adobe Acrobat Reader. You can download it for free from Adobe's website.
Can I get large print letters?
Yes, you can choose to get large print correspondence from us. You can do this through your online account or by emailing us at hi@eonnext.com.