Making energy accessible.

We're committed to making sure our website is accessible to all users, regardless of the circumstances.

Cloud on computer.

What we're doing to be accessible.

To try and give everyone an equal opportunity to use our website, we follow the web content accessibility guidelines created by the World Wide Web Consortium (W3C).

They have three levels of accessibility that you can work towards: A, AA and AAA. We're working towards making our website AA compliant. We do this by constantly testing it works with the latest adaptive technology, and making improvements when we need to.

Get support with going online.

If you're struggling to use the web or your computer and want to make things a bit easier, then there are resources out there that can help you.

My Computer My Way gives great advice on how you can change the sound, screen and keyboard settings to suit your needs.

The Web Accessibility Initiative also has lots of tips on customising your computer to help with challenges you may face such as typing, using the mouse or navigating websites.

Our Priority Services Register.

It's not only our website that we're making accessible. If you're a vulnerable customer and think you need some extra help managing your energy account, you can add yourselves to the Priority Services Register (PSR).

The PSR is designed to make your life easier, including allowing you to nominate someone to manage your energy account or set a password when one of our team comes to visit.

You can add yourself to the PSR through your online account or by emailing us at

Speech or hearing impaired customers can also put 18001 in front of our phone number, 0808 501 5200, to use text relay at no extra cost if you'd prefer to contact us by phone. You can find out more on the Relay UK website.

Helping people with hearing and speech difficulties.

When you're giving us a call, we've made it easier for speech or hearing impaired customers to communicate with us. By putting 18001 in front of our phone number, you can use text relay at no extra cost.

To do this, you'll need to download the app to your mobile, tablet or PC. You can find more on this feature on the Relay UK website.

We also offer audio and braille bills as well as large print bills. If you want to start getting these, drop us an email at

Switch to an accessible in-home display.

Accessible in-home displays have been developed in partnership with the Royal National Institute for the Blind (RNIB) and have additional features to make tracking your energy usage easier.

They are designed for people who are blind, partially sighted or have difficulties with dexterity or memory loss. Features include text-to-speech function, large typeface and coloured LEDs.

Flash with magnifying glass.

Our accessibility FAQs.