Monthly Direct Debit: How it works.

This could be either because you have debt on your account, because your Direct Debit has been lower than it needed to be, or you don’t have a big enough credit balance to prevent you going into debt following the winter months, when you use more energy.

We want to make energy easier for you and that’s why we recommend setting up a Direct Debit to pay your bill, as it’s super easy to manage your online account. Did you know you could also save money when you pay by Direct Debit? So if you’d like to set one up, please get in touch.

We also offer the following payment options. If you want to pay with one of these other payment methods, just get in touch and we’ll be happy to help:

• Card payments via your online account or over the phone.

• Pay us directly from your bank account using your E.ON Next account number as the reference. You can find this on your bill as well as any emails or letters we've sent you. Our bank details are: Account number: 70257647. Sort Code: 60 80 09.

• You can pay by cash at your local Post Office, Payzone and PayPoint. You'll just need the barcode off your bill.

We'll need to increase your Direct Debit to cover your energy use so that you don't end up in debt. We regularly check how much electricity and gas you're using to make sure that you're paying the right amount. If you've not given us a meter reading in a while then your Direct Debit could be based on estimated use, so we recommend sending us one as soon as you can.

We know things can pop up out of the blue, so it’s just a little reminder to ensure all is as it should be. If not, then get in touch by calling 0808 501 5200 or emailing hi@eonnext.com and we’re happy to help.

We’ll only change your Direct Debit payment if the amount you’re paying isn’t going to cover the cost of your yearly energy use, or is out of line with your overall debit or credit balance.

When we say your tariff is ‘fixed’ we’re referring to your unit rate and standing charge (i.e. these two parts make up the cost of the energy you use), which will remain the same for the length of your fixed tariff.

When you begin your journey with us, we have to estimate your monthly payment information from your quote and your previous supplier. We only get access to your previous supplier’s data after your switch, due to data protection guidelines. So you may have ended up using more or less energy that we initially anticipated. This means you may build up credit or debit on your account.

We’ll email you if we think you need to adjust your Direct Debit to avoid being off-track with your payments.

You can check all the important stuff like your balance, payment details and bills in your online account.

On your bill, a debit balance will be shown with a DR after it, for example: £45 DR. However if you’re in credit then your balance will show as £45 CR.

First take a look to see if we’ve used your actual meter readings or our estimate of how much energy we think you’ve used, to calculate your bill. If your bill is estimated, send us a meter reading and we’ll update your account. If your bill isn’t based on an estimated reading or if something still feels amiss, get in touch and we’ll look further into this for you. Don’t panic, we’ll get it sorted.

We can now take payments online. Sign in to your account to make a payment.

We strive to be a renewable company, so we’ll use every opportunity to be greener. If we have an email address for you, you'll get your bills by email automatically and they'll also be sent to your online account. If this doesn’t work for you please let us know.

At E.ON Next we’re doing things differently to ensure our customers are at the heart of everything we do. We know life can quickly change and no one wants to have an unexpected high bill. So by switching your billing to monthly it allows you to keep an eye on your account, helping to avoid the unexpected.

We know life can quickly change and no one wants to have an unexpected high bill, so we'll bill you whenever you submit a meter reading.

There are a few exceptions. If you don't have a smart meter, we'll email you every month to remind you to send us a reading. Don't worry if you can't send us a reading now and then.

If you pay a fixed amount by Direct Debit we'll send you an estimated bill if we haven't received a meter reading for three months. But if you usually pay when you get your bill then we'll send you an estimated bill every month if we haven't received a meter reading from you.

First of all - don’t worry, it’s perfectly normal for your balance to go up and down throughout the year. We expect to see our customers use more energy when it’s colder and less when it’s warm, so don’t be alarmed if your account is in debt at the end of winter or in credit at the end of summer.

To make things easier we ensure you pay the same amount every month, so the credit you build over summer offsets your increased energy usein the winter months.

If your account is building too much debt for comfort, this can easily be sorted in two ways:

• Make a one-off payment of the outstanding balance and change your payment amount to match your ongoing energy use.

• Increase your payment amount so that it pays for your future energy use, as well as pays off the debt over the next coming months.

You can do this in your online account or by getting in touch.

For your own peace of mind, we'll always keep track of your payments and energy use to ensure you’re not paying too much or too little.

If you think you’re building too much credit, there are a few things we'll check to see if you're eligible for a refund.

• First, have you had a bill within the last week or two? The credit showing may not reflect what you've used since your last bill.

• Is your bill based on estimated readings? If so, then we'll need you to send an up to date meter reading, even if you have a smart meter.

• If this is all up to date and you still think you've got too much credit, we'd normally recommend that you keep some credit in your account, to help stop you going into too much debt in the colder winter months or in case any of your circumstances change.

• If you’ve ticked all these off, you can email hi@eonnext.com for a refund - just bear in mind that your credit builds up ready for those chilly months.

Don't worry if your barcode isn't showing, you can use one from a previous bill as it's always the same on every bill.

Want to make your life a bit easier? Why not take a photo of your barcode on your phone so you can show it to the shop and save having to print off your bill.

Unfortunately we don’t do discounts. Here at E.ON Next we don’t think it would be honest to penalise single fuel households or force customers to switch both their electricity and gas to us.

To keep things fair and simple for everyone, we’ve opted to keep everything online - as much as possible. And by taking payments via Direct Debit, it allows us to make super savings that we can pass onto our tariffs for everyone to have access and benefit from the best prices.

The Direct Debit Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, E.ON Next Energy Limited will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request E.ON Next Energy Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by E.ON Next Energy Limited or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when E.ON Next Energy Limited asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.