Get help and support with your boiler.
How well is your boiler running?
We all know when a boiler is running well, mostly due to how warm the house is and we've not just stepped into a shower that could freeze us in seconds.
Of course, boilers will always eventually need replacing. With the average boiler lasting about 10-15 years, it's always good to recognise the signs of your boiler having issues. These include:
Your boiler is leaking.
Your boiler is making strange noises.
Your boiler's pressure drops.
Your boiler's pressure is too high.
Your boiler is overheating.
If your boiler is doing any of these things, we've put together a handy guide to show you some options and whether you need to replace your boiler.Our guide to boiler problems
Are there any boiler grants available?
The government is currently running the ECO scheme which is available to UK’s most vulnerable households, including those on Income Support, Housing Benefit, Pension Credit and Tax Credit.
This scheme is currently promoting repairing boilers as well as installing greener heating systems and insulation to improve energy efficiency.
Are there any government incentives or rebates available for choosing energy-efficient boilers?
The government is currently running the Boiler Upgrade Scheme where you could get a grant to cover part of the cost of replacing a fossil fuel heating system with a heat pump or biomass boiler.
How to report a gas leak.
If you smell gas or suspect a gas leak at your property, then call the National Gas Emergency Helpline immediately on:
What to do when you suspect a gas leak:
Open windows and doors.
Turn off your gas supply at the meter (unless it’s in the cellar or basement).
Turn all gas appliances off.
Don't use light switches, doorbells or any electrical switches.
Don't smoke, light matches or use cigarette lighters.
Put out any naked flames, such as candles.
How to turn off the gas supply:
You'll need to use the handle that is attached to the Emergency Control Valve (ECV). You'll normally find this next to the meter.
When the ECV is on it'll be in line with the pipe and valve.
Turn the ECV handle a quarter turn to the level is at 90 degrees to the ECV's body.
If the ECV is stuck or too difficult to move then you should evacuate.