Your guide to the £400 Energy Bills Support Scheme.

We explain what the Energy Bills Support Scheme is, how you'll get your payment and answer any questions you have.

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What is the Energy Bills Support Scheme?

The Energy Bills Support Scheme (EBSS) is a non-repayable discount of £400 from the government, that every household with a domestic electricity connection will start to receive from October 2022 to help offset the higher energy bills.

In May 2022 the government announced the £400 scheme, along with a number of other cost of living support that is available to those hit worst by the high cost of living, such as pensioners and low income households.

If the government make any further announcements about the Energy Bills Support Scheme we will update these pages.

How do I get the £400 energy payment?

The government has announced (29 July) more information around how you will receive the Energy Bills Support Scheme payment. Importantly, you don't need to apply for the scheme, all households will start to receive £400 off their energy bills from October 2022.

Each energy supplier has been asked to pay customers who have an electricity supply, so this means if your electricity is with us, you'll get your payment from E.ON Next. If you only have your gas with us, then you'll get your payment through your electricity supplier.

You'll see a discount of £66 applied to your energy bills in October and November, and £67 a month from December to March 2023.

We'll be paying the money differently, depending on how you pay for your fuel now:

  • Fixed Direct Debit customers will receive the money automatically as a deduction to their monthly Direct Debit.

  • Pay on receipt of bill customers and regular cash payment customers will see the money automatically applied as a credit to their energy accounts in the first week of each month. This will show as a credit in the payments section of their monthly bill.

  • Smart prepayment customers will see the money credited directly to their meters as a top up in the first week of each month.

  • Traditional prepayment customers will be provided with vouchers in the first week of each month. It's likely these will only be redeemable at the Post Office, not at all top-up locations.

It’s worth noting that, whilst the government has announced this today (29 July 2022), we're still working through some of the finer details, but we will update these pages when we know more.

Do I need to repay the EBSS money?

No, this is a non-repayable discount to eligible households to help with energy bills from October. When the government originally announced the grant, they did say that the costs would be recouped over several years, however this has now been scrapped. You will not need to pay back the £400.

Why am I getting £400?

These measures have been announced by the government to help people deal with rising energy bills this winter.

How will the EBSS be paid for?

The cost of this Energy Bills Support Scheme will be partly covered by a windfall tax on oil and gas company profits, which should raise about £5 billion over the next year.

This will cover some of the bill, however the Treasury will need to use other funds to pay for this too.

Can I opt out of getting the EBSS?

Currently all households with a domestic electricity connection will be automatically eligible for the £400.

We're looking at options for customers who want to give the money to charity or who don't want it, and we'll be able to provide more information at the start of October.

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Get answers to your EBSS questions:

What extra help is there for the winter bills?

Alongside the £400 scheme, households that receive the Winter Fuel Payment (which is paid to nearly all homes with at least one person of pension age) will receive an additional £300 in November or December.

There are also other cost of living payments such as £650 for low income households.

Struggling to pay your bills?

Alongside the £400 Energy Bills Support Scheme there is a wide range of support that we can offer you if you're behind with your payments or need help reducing your bills. This includes:

  • Helping you set up an affordable payment plan that's suitable for you.

  • Helping you to reduce your usage with energy efficiency advice.

  • Support and guidance for all your energy needs.

To get started, please provide us with some details so we can offer you the right support.