Joining us from Powershop.

Powershop contacted you earlier this year with the news that they are now part of the E.ON group and all Powershop customers would be moved over to become customers of E.ON Next. It’ll take a while to move everyone over and we’ll let you know when it’s your turn and tell you when everything is complete. Your account transfer will take two to three weeks and we’re excited to welcome you aboard.

If you’re already registered with npower for Priority Services, we’ll make sure you’re added to our register. If any of your circumstances have changed, you can manage this through your online account or alternatively get in touch by calling 0808 501 5699 or email hellobusiness@eonnext.com and we’ll get this updated for you and see if there is anything extra we can do to help.

Nope! You won't notice a thing.

We know life can quickly change and no one wants to have an unexpected high bill, so by switching your billing to monthly it allows you to keep an eye on your account, helping to avoid the unexpected.

If you don't have a smart meter then we'll email you every month to remind you for a reading. Don't worry if you can't send us a reading now and then.

If you pay a fixed amount by Direct Debit we'll send you an estimated bill if we haven't received a meter reading for three months. But if you usually pay when you get your bill then we'll send you an estimated bill every month if we haven't received a meter reading from you.

This will remain the same. Your Direct Debit will be transferred over – you don’t need to do anything. Once you've moved over you'll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee. Please don't cancel your Direct Debit with your bank.

As your account is being moved over, it may not work. This is because the energy industry system can only handle one change at a time. However, if you still want to switch within 30 days of your account moving to us, we won’t charge you any exit fees. We’ll just be sad to see you go.

We’ll take care of everything for you to make sure the changeover is as smooth as possible. We’ll let you know when your new E.ON Next account is all set up, as well as tell you how to set up a new password and log in to see your energy account.

We can't move your password over so you'll need to set up a new one with E.ON Next. If we're sending your account information by email then your online account is ready and waiting for you, you just need to set a password.

If you're getting paper comms from us but you want to manage your account online, just pop your details onto this form and we'll get everything set up for you and let you know when your online account is ready to use.

It’ll take a while before all of Powershop customers can be supplied by E.ON Next. During this process, they'll contact you in advance of any potential changes to your tariff. So in the meantime, we recommend you carry on buying and using your Powerpacks and account as you normally do.

Powershop is no longer offering its own energy tariffs, whatever type you are looking for, from fixed to Economy 7, Powershop's own tariffs are no more. As Powershop transitions to the E.ON Next brand, Our tariffs will become active.

Please contact Powershop on 0808 501 5661 for your question to be resolved.