Residential Help & FAQs

Joining us from Powershop.

Helping you on your journey from Powershop to E.ON Next.

Here are the most asked questions.

Why is my supply moving to E.ON Next?

Powershop contacted you earlier this year with the news that they are now part of the E.ON group and all Powershop customers would be moved over to become customers of E.ON Next. It’ll take a while to move everyone over and we’ll let you know when it’s your turn and tell you when everything is complete. Your account transfer will take two to three weeks and we’re excited to welcome you aboard.

Need a bit more help?

Check out the various guides we have to help you with your query.

Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go now

Contact us by social media.

You can contact us by email, Facebook or Twitter to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can. 

Contact us by email.

Drop us an email and we'll get back to you as soon as we can.

Home related emailshi@eonnext.com
Business related emails.hellobusiness@eonnext.com

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.