Joining us from E.ON.

We'll make sure that your balance as well as any payments you make are transferred over to us. You'll be able to see them on your E.ON Next account as well as your first bill from us.

Your smart meter will continue to send us your meter readings as normal, though it might take a while to connect. Don’t worry, you can still give us your meter readings in the meantime to help us give you accurate bills.

Your privacy is important to us, so we’ll keep your details and personal information protected and make sure they’re safe and secure at all times. When you join E.ON Next, if you have an online account, you’ll also be asked to set up a new password.

We know life can quickly change and no one wants to have an unexpected high bill, so by switching your billing to monthly it allows you to keep an eye on your account, helping to avoid the unexpected.

If you don't have a smart meter then we'll email you every month to remind you for a reading. Don't worry if you can't send us a reading now and then.

If you pay a fixed amount by Direct Debit we'll send you an estimated bill if we haven't received a meter reading for three months. But if you usually pay when you get your bill then we'll send you an estimated bill every month if we haven't received a meter reading from you.

We’ll take care of everything for you to make sure the changeover is as smooth as possible. We’ll let you know when your new E.ON Next account is all set up, as well as tell you how to set up a new password and sign in to see your energy account.

We can't move your password over so you'll need to set up a new one with E.ON Next. If we're sending your account information by email then your online account is ready and waiting for you, you just need to set a password.

If you're getting paper comms from us but you want to manage your account online, just pop your details onto this form and we'll get everything set up for you and let you know when your online account is ready to use.

Once your E.ON Next account is set up, you won’t need the E.ON app any more, so this can be deleted. Our website works great on a mobile, you should be able to find everything you need.

Yes, you can sign in and change it through your online account. If you can't log in then give us a call on 0808 501 5200.

This will remain the same. Your Direct Debit will be transferred over – you don’t need to do anything. Once you've moved over you'll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements.

As always, your payments are protected by the Direct Debit guarantee. Please don't cancel your Direct Debit with your bank.

Your prices won’t change if you're on a fixed tariff, however if you're on a variable tariff then your prices could be affected by the regular price cap review. We'll let you know on your bills if there’s a cheaper tariff for you and guide you on what to do if you want to switch.

We hope you'll stick around give us a try. If you attempt to switch energy supplier while we’re creating your E.ON Next account, it might not work. This is because the energy industry system can only handle one change at a time.

However, if you decide you still want to switch within 30 days of your E.ON Next account being created, you won’t be charged any exit fees.

If you’re moving home while your E.ON Next account is being created, you’ll need to get in touch with us here at E.ON Next and provide your final meter readings and forwarding address.

We'll continue to send your correspondence in large print or contracted (grade 2) braille.

You’ll still be able to contact us by email or in writing, or call using the text relay service. For text relay, just dial 18001 in front of the phone number you wish to call, and it will automatically connect you to a relay assistant. There is also a text relay app available to download.