Joining us from E.ON
Here are the most asked questions.
Why am I getting an E.ON Next account?
To help us move towards a more sustainable future, all of our home energy and small-to-medium business energy customers are getting an E.ON Next account, which should take about two to three weeks to set up. We’re excited to bring you on this positive energy journey with us.
What do I need to do?
Until we let you know your E.ON Next account is ready you can take it easy. When it is, if you have an online account, all you’ll need to do is set up a new password.
When will my E.ON Next account be ready?
It should take about two to three weeks to get your account up and running from when we start the process, we'll let you know when it's ready. You'll then just need to set up a new password to log in to your new E.ON Next account.
Does this affect my energy supply?
No, your energy supply won't be affected. You'll be supplied by E.ON Next Energy Limited when your new account is ready.
Will my tariff remain the same?
If you’re on a fixed tariff, your tariff name, prices and end date won’t change.
If you’re on a variable tariff, your tariff name will change, but nothing else will. Like now, your prices may change as a result of the regular price cap review.
Will my Direct Debit amount change?
We continue to regularly review your Direct Debit to make sure you’re on track, so you don’t need to change or cancel your payments. It may take a couple of weeks for us to update your Direct Debit to show it’s coming from E.ON Next.
What will happen to my account balance and my recent payments?
We'll make sure that your balance as well as any payments you make are transferred over to us. You'll be able to see them on your E.ON Next account as well as your first bill from us.
Will my smart meter still work?
Your smart meter will continue to send us your meter readings as normal, though it might take a while to connect. Don’t worry, you can still give us your meter readings in the meantime to help us give you accurate bills.
What will happen to my data?
Your privacy is important to us, so we’ll keep your details and personal information protected and make sure they’re safe and secure at all times.
When you join E.ON Next, if you have an online account, you’ll also be asked to set up a new password.
Why am I getting a bill monthly now?
We know life can quickly change and no one wants to have an unexpected high bill, so by switching your billing to monthly it allows you to keep an eye on your account, helping to avoid the unexpected.
If you don't have a smart meter then we'll email you every month to remind you for a reading. Don't worry if you can't send us a reading now and then.
If you pay a fixed amount by Direct Debit we'll send you an estimated bill if we haven't received a meter reading for three months. But if you usually pay when you get your bill then we'll send you an estimated bill every month if we haven't received a meter reading from you.
How do I set up my E.ON Next online account?
We’ll take care of everything for you to make sure the changeover is as smooth as possible. We’ll let you know when your new E.ON Next account is all set up, as well as tell you how to set up a new password and log in to see your energy account.
We can't move your password over so you'll need to set up a new one with E.ON Next. If we're sending your account information by email then your online account is ready and waiting for you, you just need to set a password.
If you're getting paper comms from us but you want to manage your account online, just pop your details onto this form and we'll get everything set up for you and let you know when your online account is ready to use.
Will my payments stay the same?
This will remain the same. Your Direct Debit will be transferred over – you don’t need to do anything. Once you've moved over you'll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee. Please don't cancel your Direct Debit with your bank.
Will my prices increase?
Your prices won’t change if you're on a fixed tariff, however if you're on a variable tariff then your prices could be affected by the regular price cap review. We'll let you know on your bills if there’s a cheaper tariff for you and guide you on what to do if you want to switch.
What happens if I want to switch supplier now?
We hope you'll stick around give us a try. If you attempt to switch energy supplier while we’re creating your E.ON Next account, it might not work. This is because the energy industry system can only handle one change at a time.
However, if you decide you still want to switch within 30 days of your E.ON Next account being created, you won’t be charged any exit fees.
What happens if I'm moving home?
If you’re moving home while your E.ON Next account is being created, you’ll need to get in touch with us here at E.ON Next and provide your final meter readings and forwarding address.
Will I still get my Warm Home Discount?
If you're getting the Guarantee element of Pension Credit in July 2021, you automatically qualify for the Warm Home Discount as part of the Core Group and don't need to apply again.
If you're not in the Core Group, you may still qualify for the Broader Group Warm Home Discount from E.ON Next. You’ll be able to apply for the Broader Group Warm Home Discount for 2021/2022 via your online account when the scheme opens.
What if I'm on the Priority Services Register?
If you’re on the Priority Services Register, we’ll continue to treat you as a priority services customer without you needing to lift a finger.
Will I still get my Feed-in Tariff payments?
If you have solar panels or another type of microgeneration and you get FiT payments, we’ll get in touch with you separately about this to let you know when your new FiT account is ready. In the meantime continue to manage your account as you normally would and we'll let you know when anything needs to change.
Who do I contact for more information?
Once we've created your E.ON Next account, you can speak to us. If you have any questions before that you will need to speak to E.ON.
Will the E.ON app still work?
Will I still receive my correspondence in large print or braille?
We'll continue to send your correspondence in large print or contracted (grade 2) braille.
How can customers with hearing or speech difficulties get in touch with us?
You’ll still be able to contact us by email or in writing, or call using the text relay service. For text relay, just dial 18001 in front of the phone number you wish to call, and it will automatically connect you to a relay assistant. There is also a text relay app available to download.
Can I change my email login address?
Yes, you can log in and change it through your online account. If you can't log in then give us a call on 0808 501 5200.
Where can I find more information?
The payments for my energy are covered through the Fuel Direct Scheme. Do I need to do anything?
Don’t worry – we’re working closely with the Department for Work & Pensions (DWP), so you don’t need to do anything.
What will happen to my Charis Grants application?
The application review process for Charis Grants will continue as normal. If your application is successful, you’ll still benefit from the grant in E.ON Next (so long as you keep to the terms of the agreement).
What happens to my Green Deal payments?
If you’ve taken out a loan as part of the Green Deal scheme, we’ll continue to collect your repayments from your E.ON Next account.
What you can do online.
Need a bit more help?
Check out the various guides we have to help you with your query.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.