To help us move towards a more sustainable future, all of our home energy and small-to-medium business energy customers are getting an E.ON Next account, which should take about two to three weeks to set up. We’re excited to bring you on this positive energy journey with us.
What do I need to do?
Until we let you know your E.ON Next account is ready you can take it easy. When it is, if you have an online account, all you’ll need to do is set up a new password.
When will my E.ON Next account be ready?
It should take about two to three weeks to get your account up and running from when we start the process, we'll let you know when it's ready. You'll then just need to set up a new password to log in to your new E.ON Next account.
Does this affect my energy supply?
No, your energy supply won't be affected. You'll be supplied by E.ON Next Energy Limited when your new account is ready.
Will my tariff remain the same?
If you’re on a fixed tariff, your tariff name, prices and end date won’t change.
If you’re on a variable tariff, your tariff name will change, but nothing else will. Like now, your prices may change as a result of the regular price cap review.
Will my Direct Debit amount change?
We continue to regularly review your Direct Debit to make sure you’re on track, so you don’t need to change or cancel your payments. It may take a couple of weeks for us to update your Direct Debit to show it’s coming from E.ON Next.
What will happen to my account balance and my recent payments?
We'll make sure that your balance as well as any payments you make are transferred over to us. You'll be able to see them on your E.ON Next account as well as your first bill from us.
Will my smart meter still work?
Your smart meter will continue to send us your meter readings as normal, though it might take a while to connect. Don’t worry, you can still give us your meter readings in the meantime to help us give you accurate bills.
What will happen to my data?
Your privacy is important to us, so we’ll keep your details and personal information protected and make sure they’re safe and secure at all times.
When you join E.ON Next, if you have an online account, you’ll also be asked to set up a new password.
Will my prices increase?
Your prices won’t change if you're on a fixed tariff, however if you're on a variable tariff then your prices could be affected by the regular price cap review. We'll let you know on your bills if there’s a cheaper tariff for you and guide you on what to do if you want to switch.
What happens if I want to switch supplier now?
We hope you'll stick around give us a try. If you attempt to switch energy supplier while we’re creating your E.ON Next account, it might not work. This is because the energy industry system can only handle one change at a time.
However, if you decide you still want to switch within 30 days of your E.ON Next account being created, you won’t be charged any exit fees.
What happens if I'm moving home?
If you’re moving home while your E.ON Next account is being created, you’ll need to get in touch with us here at E.ON Next and provide your final meter readings and forwarding address.
Will I still get my Warm Home Discount?
If you're getting the Guarantee element of Pension Credit in July 2021, you automatically qualify for the Warm Home Discount as part of the Core Group and don't need to apply again.
If you're not in the Core Group, you may still qualify for the Broader Group Warm Home Discount from E.ON Next. You’ll be able to apply for the Broader Group Warm Home Discount for 2021/2022 via your online account when the scheme opens.
What if I'm on the Priority Services Register?
If you’re on the Priority Services Register, we’ll continue to treat you as a priority services customer without you needing to lift a finger.
Will I still get my Feed-in Tariff payments?
If you have solar panels or another type of microgeneration and you get FiT payments, we’ll get in touch with you separately about this to let you know when your new FiT account is ready. In the meantime continue to manage your account as you normally would and we'll let you know when anything needs to change.
Who do I contact for more information?
Once we've created your E.ON Next account, you can speak to us. If you have any questions before that you will need to speak to E.ON.
Will the E.ON app still work?
Once your E.ON Next account is set up, you won’t need the E.ON app any more, so this can be deleted. Our website works great on a mobile, you should be able to find everything you need.
Will I still receive my correspondence in large print or braille?
We'll continue to send your correspondence in large print or contracted (grade 2) braille.
How can customers with hearing or speech difficulties get in touch with us?
You’ll still be able to contact us by email or in writing, or call using the text relay service. For text relay, just dial 18001 in front of the phone number you wish to call, and it will automatically connect you to a relay assistant. There is also a text relay app available to download.
Can I change my email login address?
Yes, you can log in and change it through your online account. If you can't log in then give us a call on 0808 501 5200.
Where can I find more information?
We are here to help you with any queries that you have. We recommend taking a look through the FAQs, however if you have an urgent question then you can email us at firstname.lastname@example.org or call 0808 501 5200.
The payments for my energy are covered through the Fuel Direct Scheme. Do I need to do anything?
Don’t worry – we’re working closely with the Department for Work & Pensions (DWP), so you don’t need to do anything.
What will happen to my Charis Grants application?
The application review process for Charis Grants will continue as normal. If your application is successful, you’ll still benefit from the grant in E.ON Next (so long as you keep to the terms of the agreement).
What happens to my Green Deal payments?
If you’ve taken out a loan as part of the Green Deal scheme, we’ll continue to collect your repayments from your E.ON Next account.