Joining us from E.ON
Here are the most asked questions.
Why am I getting an E.ON Next account?
What do I need to do?
When will my E.ON Next account be ready?
Does this affect my energy supply?
Will my tariff remain the same?
Will my Direct Debit amount change?
What will happen to my account balance and my recent payments?
Will my smart meter still work?
What will happen to my data?
Why am I getting a bill monthly now?
How do I set up my E.ON Next online account?
Will my payments stay the same?
Will my prices increase?
What happens if I want to switch supplier now?
What happens if I'm moving home?
Will I still get my Warm Home Discount?
What if I'm on the Priority Services Register?
Will I still get my Feed-in Tariff payments?
Who do I contact for more information?
Will the E.ON app still work?
Will I still receive my correspondence in large print or braille?
How can customers with hearing or speech difficulties get in touch with us?
Can I change my email login address?
Where can I find more information?
The payments for my energy are covered through the Fuel Direct Scheme. Do I need to do anything?
What will happen to my Charis Grants application?
What happens to my Green Deal payments?
What you can do online.
Need a bit more help?
Check out the various guides we have to help you with your query.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.