Moving from Powershop to E.ON Next
Here are the most asked questions.
Why is my supply moving to E.ON Next?
I’ve never heard of E.ON Next, who are you?
When will I be supplied by E.ON Next?
Will my supply be affected when I'm moved to E.ON Next?
What will happen to my tariff?
Will my Direct Debit stay the same?
I'm a Powershop Pro customer, will E.ON Next support my tariff?
What will happen if I move house or decide to change supplier?
What will happen to Priority Services?
Will I still get my Warm Home Discount?
Will I still receive my correspondence in large print or braille from E.ON Next?
How can customers with hearing or speech difficulties get in touch with E.ON Next?
Why am I getting a bill monthly now?
Will my payments stay the same?
Will I be able to apply for Powershop tariffs?
What you can do online.
Need a bit more help?
Check out the various guides we have to help you with your query.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.