Moving from Powershop to E.ON Next

We’re a brand new part of the E.ON group, so you’re safe in the knowledge that we have the backing of an established energy supplier and are committed to using more renewable energy sources. If npower currently supply your electricity, you’ll get 100% renewables-backed electricity as standard with E.ON Next. You can find out more about who we are and how we source our energy here.

It’ll take a while before all Powershop customers can be supplied by E.ON Next. Powershop will keep you updated on the process and will contact you with any information you'll need to know.

Nope! You won't notice a thing.

Your tariff will stay the same for now and Powershop will let you know about any potential changes with plenty of notice. 

For now Powershop will carry on as normal, collecting your payments and reviewing your payment amount from time to time to make sure you're paying the right amount. Please don't cancel your Direct Debit with your bank. 

When it's time for you to move to E.ON Next, your Direct Debit will be transferred over – you don’t need to do anything. Once you've moved over you'll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee.

It’ll take a while before all of Powershop customers can be supplied by E.ON Next. During this process, they'll contact you in advance of any potential changes to your tariff. So in the meantime, we recommend you carry on buying and using your Powerpacks and account as you normally do.

Please get in touch with Powershop as soon as you know. They can then do their best to avoid making changes to your account at the same time, to keep things as simple as possible with your bills and final account balance.

Both E.ON Next and Powershop offer services free to customers who may need extra support because of a disability or long-term illness, or if there are people of pensionable age or children in the household. We also recognise that you might need extra support because of life-changing events such as a relationship breakdown, losing a job, a bereavement, or if you're affected by a short-term illness.

If you're eligible it’s important that you get in touch with Powershop to see what services they can offer you. If you’re already registered with Powershop for Priority Services, we’ll make sure you’re added to our register when your account is moved over.

If you applied for the 2020/2021 scheme, the discount (inclusive of VAT) will be applied to your electricity account by the end of March 2021.

If you're getting the Guarantee element of Pension Credit in July 2021, you automatically qualify for the Warm Home Discount as part of the Core Group and don't need to apply again.

If you're not in the Core Group, you may still qualify for the Broader Group Warm Home Discount from E.ON Next. You’ll be able to apply for the Broader Group Warm Home Discount for 2021/2022 via your online account when the scheme opens.

E.ON Next will send your correspondence in large print or contracted (grade 2) braille. Customers who currently receive uncontracted (grade 1) braille communications will receive them from E.ON Next in contracted braille instead.

Once your account has been moved over to E.ON Next you'll be able to contact us by email or in writing, or call using the text relay service. For text relay, just dial 18001 in front of the phone number you wish to call, and it will automatically connect you to a relay assistant. There is also a text relay app available to download.