Moving from Powershop to E.ON Next

Powershop contacted you with the news that they are now part of the E.ON group and all Powershop customers would be moved over to become customers of E.ON Next. It’ll take a while to move everyone over and we’ll let you know when it’s your turn and tell you when everything is complete. Your account transfer will take two to three weeks and we’re excited to welcome you aboard.

We’re a part of the E.ON group, so you’re safe in the knowledge that we have the backing of an established energy supplier and are committed to using more renewable energy sources.

It’ll take a while before all Powershop customers can be supplied by E.ON Next. Powershop will keep you updated on the process and will contact you with any information you'll need to know.

Nope! You won't notice a thing.

Your tariff will stay the same for now and Powershop will let you know about any potential changes with plenty of notice. 

For now Powershop will carry on as normal, collecting your payments and reviewing your payment amount from time to time to make sure you're paying the right amount. Please don't cancel your Direct Debit with your bank. 

When it's time for you to move to E.ON Next, your Direct Debit will be transferred over – you don’t need to do anything. Once you've moved over you'll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee.

It’ll take a while before all of Powershop customers can be supplied by E.ON Next. During this process, they'll contact you in advance of any potential changes to your tariff. So in the meantime, we recommend you carry on buying and using your Powerpacks and account as you normally do.

Please get in touch with Powershop as soon as you know. They can then do their best to avoid making changes to your account at the same time, to keep things as simple as possible with your bills and final account balance.

If you’re already registered with npower for Priority Services, we’ll make sure you’re added to our register. If any of your circumstances have changed, you can manage this through your online account or alternatively get in touch by calling 0808 501 5699 or email hellobusiness@eonnext.com and we’ll get this updated for you and see if there is anything extra we can do to help.

If you applied for the 2020/2021 scheme, the discount (inclusive of VAT) will be applied to your electricity account by the end of March 2021.

If you're getting the Guarantee element of Pension Credit in July 2021, you automatically qualify for the Warm Home Discount as part of the Core Group and don't need to apply again.

If you're not in the Core Group, you may still qualify for the Broader Group Warm Home Discount from E.ON Next. You’ll be able to apply for the Broader Group Warm Home Discount for 2021/2022 via your online account when the scheme opens.

E.ON Next will send your correspondence in large print or contracted (grade 2) braille. Customers who currently receive uncontracted (grade 1) braille communications will receive them from E.ON Next in contracted braille instead.

Once your account has been moved over to E.ON Next you'll be able to contact us by email or in writing, or call using the text relay service. For text relay, just dial 18001 in front of the phone number you wish to call, and it will automatically connect you to a relay assistant. There is also a text relay app available to download.

We know life can quickly change and no one wants to have an unexpected high bill, so by switching your billing to monthly it allows you to keep an eye on your account, helping to avoid the unexpected.

If you don't have a smart meter then we'll email you every month to remind you for a reading. Don't worry if you can't send us a reading now and then.

If you pay a fixed amount by Direct Debit we'll send you an estimated bill if we haven't received a meter reading for three months. But if you usually pay when you get your bill then we'll send you an estimated bill every month if we haven't received a meter reading from you.

This will remain the same. Your Direct Debit will be transferred over – you don’t need to do anything. Once you've moved over you'll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee. Please don't cancel your Direct Debit with your bank.

Powershop is no longer offering its own energy tariffs, whatever type you are looking for, from fixed to Economy 7, Powershop's own tariffs are no more. As Powershop transitions to the E.ON Next brand, Our tariffs will become active.