Moving from npower to E.ON Next.
I’ve never heard of E.ON Next, who are you?
Time for some introductions. We’re E.ON Next. Like E.ON, but different. Positively different. We’re still part of the E.ON group, bringing all their experience and expertise.
We’re also focused on exploring new ways to make energy easier for you – like being here to answer your emails from 8am to 10pm every day (weekends too). If email's not your thing, you can always give us a ring 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
What do I need to do?
We’ll take care of everything for you to make sure the changeover is as smooth as possible. We’ll let you know when your new E.ON Next account is all set up, as well as how to set up a new password and log in to see your energy account.
Will my tariff remain the same?
If you’re on a fixed contract there’s no change to your prices or contract end date.
Can I get a cheaper tariff with E.ON Next?
What happens if I want to switch supplier now?
As your account is being moved over, it may not work. This is because the energy industry system can only handle one change at a time. If you are in a contract, you cannot change supplier until the end of your fixed plan.
What will happen to Priority Services?
If you’re already registered with npower for Priority Services, we’ll make sure you’re added to our register. If any of your circumstances have changed, you can manage this through your online account or alternatively get in touch by calling 0808 501 5699 or email email@example.com and we’ll get this updated for you and see if there is anything extra we can do to help.
Where can I find more information?
Can I change my email login address?
How long does it take to be switched?
It usually takes two to three weeks to switch your account to us, we will keep you updated throughout to let you know what stage you’re at.
What will happen to my data?
Your privacy is really important to us. We’ll ensure your data and personal information are protected and used correctly. We’ll stick to the rules set out by the General Data Protection Regulation (GDPR) and always ask your permission to talk to you about our new energy products.
Will my Direct Debit change?
This will remain the same. Your Direct Debit will be transferred over – you don’t need to do anything. Don't worry if you can't see your Direct Debit on your new E.ON Next account yet, it can take a couple of weeks for this to be fully transferred. When your payment is taken out you’ll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee.
What will happen to my account balance?
Don’t worry, your account balance will remain safe and secure. We’ll transfer this over to your E.ON Next account and you’ll see it on your first E.ON Next bill.
Will the npower app still work?
Once your account is set up with us, you won’t need the npower app anymore, so this can be deleted. Our website is really mobile friendly, super speedy and you’ll easily be able to find what you need.
What you can do online.
Need a bit more help?
Check out the various guides we have to help you with your query.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.