Moving from npower to E.ON Next.

Time for some introductions. We’re E.ON Next. Like E.ON, but different. Positively different. We’re still part of the E.ON group, bringing all their experience and expertise.

We’re also focused on exploring new ways to make energy easier for you – like being here to answer your emails from 8am to 10pm every day (weekends too). If email's not your thing, you can always give us a ring 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

We’ll take care of everything for you to make sure the changeover is as smooth as possible. We’ll let you know when your new E.ON Next account is all set up, as well as how to set up a new password and log in to see your energy account.

If you’re on a fixed contract there’s no change to your prices or contract end date.

If you’re on a fixed contract we will contact you around 60 days prior to your current contract end date. If you are on a variable tariff please give us a call on 0808 501 5699 or email hellobusiness@eonnext.com.

As your account is being moved over, it may not work. This is because the energy industry system can only handle one change at a time. If you are in a contract, you cannot change supplier until the end of your fixed plan.

If you’re already registered with npower for Priority Services, we’ll make sure you’re added to our register. If any of your circumstances have changed, you can manage this through your online account or alternatively get in touch by calling 0808 501 5699 or email hellobusiness@eonnext.com and we’ll get this updated for you and see if there is anything extra we can do to help.

All hands are on deck ready to help you with any queries now your transfer has started. We have lots of information in our FAQs, but if you have any more burning questions just call 0808 501 5699 or email hellobusiness@eonnext.com.

Of course. We understand things change, give us a call on 0808 501 5699 or email hellobusiness@eonnext.com and we’ll get this updated for you.

It usually takes two to three weeks to switch your account to us, we will keep you updated throughout to let you know what stage you’re at.

Your privacy is really important to us. We’ll ensure your data and personal information are protected and used correctly. We’ll stick to the rules set out by the General Data Protection Regulation (GDPR) and always ask your permission to talk to you about our new energy products.

This will remain the same. Your Direct Debit will be transferred over – you don’t need to do anything. Don't worry if you can't see your Direct Debit on your new E.ON Next account yet, it can take a couple of weeks for this to be fully transferred. When your payment is taken out you’ll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee.

Don’t worry, your account balance will remain safe and secure. We’ll transfer this over to your E.ON Next account and you’ll see it on your first E.ON Next bill.

Once your account is set up with us, you won’t need the npower app anymore, so this can be deleted. Our website is really mobile friendly, super speedy and you’ll easily be able to find what you need.