Moving from npower to E.ON Next.

Helping you on your journey from npower to E.ON Next.

I’ve never heard of E.ON Next, who are you?

Time for some introductions. We’re E.ON Next. Like E.ON, but different. Positively different. We’re still part of the E.ON group, bringing all their experience and expertise.

We’re also focused on exploring new ways to make energy easier for you – like being here to answer your emails from 8am to 10pm every day (weekends too). If email's not your thing, you can always give us a ring 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

Need a bit more help?

Check out the various guides we have to help you with your query.

Cloud with headset.

Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, WhatsApp or by email and phone.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go to our community forum

Contact us by social media.

You can contact us by email or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can. 

Contact us by email.

Drop us an email and we'll get back to you as soon as we can.

Home related
Business related

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.