Moving from npower to E.ON Next.
I’ve never heard of E.ON Next, who are you?
Time for some introductions. We’re E.ON Next. Like E.ON, but different. Positively different. We’re still part of the E.ON group, bringing all their experience and expertise. We’re also focused on exploring new ways to make energy easier for you – like being here to answer your emails from 8am to 10pm every day (weekends too). If email's not your thing, you can always give us a ring 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
What do I need to do?
Will my tariff remain the same?
Can I get a cheaper tariff with E.ON Next?
What happens if I want to switch supplier now?
What will happen to Priority Services?
Where can I find more information?
Can I change my email login address?
How long does it take to be switched?
What will happen to my data?
Will my Direct Debit change?
What will happen to my account balance?
Will the npower app still work?
What you can do online.
Need a bit more help?
Check out the various guides we have to help you with your query.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.