Business Help & FAQs
I think I've received a suspcious email. What should I do?
Millions of people get suspicious-looking emails every day. They might be disguised to look familiar, but these scam (or ‘phishing’) emails are used by criminals to try and steal your personal information such as your passwords, payment details or your address. Here are some ways you can stay one step ahead of phishing emails and check whether an email that looks like it’s from us is genuine or not:
Check the email address All our email addresses end in @eonnext.com. If it’s not from an @eonnext.com address, we didn’t send it.
Is the greeting personal? An email from us will be friendly and refer to you or your business by your name. Be wary of anything that opens with ‘Dear Sir/Madam’, ‘customer’ or something generic like your email address.
How’s the spelling? Phishing emails often have poor spelling, grammar or punctuation. We always make sure to check anything for mistakes before we send it.
Careful where you click If a link looks suspicious, don’t click on it. Hover over it instead, and at the bottom you’ll see if the link is going to eonnext.com. They may also ask you to log in to your account with a fake link.
Don’t give your details A phishing email might ask you for personal information like your bank details or your password. We’ll never ask you to share this information with us in an email.
If you’re worried you’ve been sent a phishing email from someone pretending to be us, let us know straight away. You can email us at email@example.com, and be sure to include a screenshot if you can.