More business FAQs.

Millions of people get suspicious-looking emails every day. They might be disguised to look familiar, but these scam (or ‘phishing’) emails are used by criminals to try and steal your personal information such as your passwords, payment details or your address.

Check out our information on staying safe online for what to do.

If you’re worried you’ve been sent a phishing email from someone pretending to be us, let us know straight away.

You can email us at hellobusiness@eonnext.com, and be sure to include a screenshot if you can.

The quickest and easiest way to give us a meter reading is through your online account. You can also email us at hellobusiness@eonnext.com or call us on 0808 501 5200.

We want to make energy easier for you and that’s why we recommend setting up a Direct Debit to pay your bill, as it’s super easy to manage your online account. Did you know you could also save money when you pay by Direct Debit? So if you’d like to set one up, please get in touch.

We also offer the following payment options. If you want to pay with one of these other payment methods, just get in touch and we’ll be happy to help:

• Card payments via your online account or over the phone.

• Pay us directly from your bank account using your E.ON Next account number as the reference. You can find this on your bill as well as any emails or letters we've sent you. Our bank details are: Account number: 70257647. Sort Code: 60 80 09.

• You can pay by cash at your local Post Office, Payzone and PayPoint. You'll just need the barcode off your bill.

• By cheque. Please make your cheque payable to E.ON Next, write your E.ON Next account number (e.g. A-12B2555B) on the back then post it to us at E.ON Next, PO Box 10909, Nottingham, NG1 9NJ.

We know life can quickly change and no one wants to have an unexpected high bill, so we'll bill you whenever you submit a meter reading. There are a few exceptions. If you don't have a smart meter, we'll email you every month to remind you to send us a reading. Don't worry if you can't send us a reading now and then.

If you pay a fixed amount by Direct Debit we'll send you an estimated bill if we haven't received a meter reading for three months. But if you usually pay when you get your bill then we'll send you an estimated bill every month if we haven't received a meter reading from you.