Moving from E.ON to E.ON Next.

E.ON Next is the new face of E.ON.

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Here are the most asked questions.

Need a bit more help?

Check out the various guides we have to help you with your query.

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Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go to our community forum

Contact us by social media.

You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can. 

Contact us by email.

Drop us an email and we'll get back to you as soon as we can.

Home related emailshi@eonnext.com
Business related emailshellobusiness@eonnext.com

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.

*Next Pledge is a 12 month fixed term tariff with prices changing to stay below price cap every three months. Requires payment by Direct Debit and a smart meter installation where possible. This tariff comes with an exit fee of £25 per fuel.

**Electricity backed by 100% renewable sources, E.ON's renewable generation assets, agreements with UK generators and the purchase of renewable electricity certificates. The electricity supplied to your home or business comes from the National Grid. Fixed term contracts only. Smart meter required, where eligible. Exit fees and T&Cs apply.