Moving from E.ON to E.ON Next.
Here are the most asked questions.
Why am I getting an E.ON Next account?
To help us move towards a more sustainable future, all of our home energy and small-to-medium business energy customers are getting an E.ON Next account, which should take about two to three weeks to set up. We’re excited to bring you on this positive energy journey with us.
What do I need to do?
Until we let you know your E.ON Next account is ready you can take it easy. When it is, if you have an online account, all you’ll need to do is set up a new password.
When will my E.ON Next account be ready?
It should take about two to three weeks to get your account up and running from when we start the process, we'll let you know when it's ready. You'll then just need to set up a new password to log in to your new E.ON Next account.
Will my payments stay the same?
This will remain the same. Your Direct Debit will be transferred over – you don’t need to do anything. Once you've moved over you'll see ‘E.ON Next’ along with your new E.ON Next account number as the payment reference on your bank statements. As always, your payments are protected by the Direct Debit guarantee. Please don't cancel your Direct Debit with your bank.
What happens if I want to switch suppliers now?
As your account is being moved over, it may not work. This is because the energy industry system can only handle one change at a time. If you are in a contract, you cannot change supplier until the end of your fixed plan.
How do I set up my E.ON Next online account?
We’ll take care of everything for you to make sure the changeover is as smooth as possible. We’ll let you know when your new E.ON Next account is all set up, as well as tell you how to set up a new password and log in to see your energy account.
We can't move your password over so you'll need to set up a new one with E.ON Next. If we're sending your account information by email then your online account is ready and waiting for you, you just need to set a password.
If you're getting paper comms from us but you want to manage your account online, just pop your details onto this form and we'll get everything set up for you and let you know when your online account is ready to use.
Will my tariff remain the same?
If you’re on a fixed contract there’s no change to your prices or contract end date.
Can I get a cheaper tariff with E.ON Next?
Does this affect my energy supply?
No, your energy supply won't be affected. You'll be supplied by E.ON Next Energy Limited when your new account is ready.
Will my Direct Debit amount change?
We continue to regularly review your Direct Debit to make sure you’re on track, so you don’t need to change or cancel your payments. It may take a couple of weeks for us to update your Direct Debit to show it’s coming from E.ON Next.
What happens to my account balance and recent payments?
We'll make sure that your balance as well as any payments you make are transferred over to us. You'll be able to see them on your E.ON Next account as well as your first bill from us.
Will my smart meter still work?
Your smart meter will continue to send us your meter readings as normal, though it might take a while to connect. Don’t worry, you can still give us your meter readings in the meantime to help us give you accurate bills.
What will happen to my data?
Your privacy is important to us, so we’ll keep your details and personal information protected and make sure they’re safe and secure at all times.
When you join E.ON Next, if you have an online account, you’ll also be asked to set up a new password.
What happens if I'm moving premises?
If you’re moving premises while your E.ON Next account is being created, you’ll need to get in touch with us here at E.ON Next and provide your final meter readings and forwarding address.
What if I'm on the Priority Services Register?
If you’re already registered with E.ON for Priority Services, we’ll make sure you’re added to our register. If any of your circumstances have changed, you can manage this through your online account or alternatively get in touch by calling 0808 501 5699 or email firstname.lastname@example.org and we’ll get this updated for you and see if there is anything extra we can do to help.
Will I still get my Feed-in Tariff payments?
If you have solar panels or another type of microgeneration and you get FiT payments, we’ll get in touch with you separately about this to let you know when your new FiT account is ready. In the meantime continue to manage your account as you normally would and we'll let you know when anything needs to change.
Who do I contact for more information?
Once we've created your E.ON Next account, you can speak to us. If you have any questions before that you will need to speak to E.ON.
Will the E.ON app still work?
Once your E.ON Next account is set up, you won’t need the E.ON app any more, so this can be deleted. Our website works great on a mobile, you should be able to find everything you need.
Will I still receive my correspondence in large print or braille?
We'll continue to send your correspondence in large print or contracted (grade 2) braille.
How can customers with hearing or speech difficulties get in touch with us?
You’ll still be able to contact us by email or in writing, or call using the text relay service. For text relay, just dial 18001 in front of the phone number you wish to call, and it will automatically connect you to a relay assistant. There is also a text relay app available to download.
Can I change my email login address?
Yes, you can log in and change it through your online account. If you can't log in then give us a call on 0808 501 5699.
What you can do online.
Need a bit more help?
Check out the various guides we have to help you with your query.
Still need to get in touch with us?
We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.
Contact us by social media.
You can contact us by email, Facebook, Twitter or WhatsApp to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can.
Contact us by email.
Drop us an email and we'll get back to you as soon as we can.
Contact us by phone.
If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.
Terms and conditions.
E.ON Next customers can save up to £350 off a boiler, £50 off an Electric Vehicle home charger, 5% on all new solar panels and batteries and £350 off a heat pump. Terms and conditions apply.
*Next Pledge is a 12 month fixed term tariff with prices changing to stay below price cap every three months. Requires payment by Direct Debit and a smart meter installation where possible. This tariff comes with an exit fee of £25 per fuel.
**Electricity backed by 100% renewable sources, E.ON's renewable generation assets, agreements with UK generators and the purchase of renewable electricity certificates. The electricity supplied to your home or business comes from the National Grid. Fixed term contracts only. Smart meter required, where eligible. Exit fees and T&Cs apply.