With a smart meter,you're in charge.
Millions of E.ON Next customers are switching to smart meters to help them budget, save, and use energy more efficiently. Come and join them.
“We can see what we’re using instantly.”
E.ON Next customer.
“It’s made us much more aware and mindful.”
E.ON Next customer.
“It helps me keep control of my fuel use.”
E.ON Next customer.
Ready. Steady. Smart.
We'll run a couple of checks to make sure we can change your electricity and gas meters, including:
Then, if that all looks good to us, we’ll book an appointment that suits you.
Installation is as simple as flicking a switch!
Book your appointment and relax.
Once you’ve booked your smart meter appointment, you can leave the rest to us.
We’ve installed over 5 million smart meters across the UK, from small studio apartments to family homes, so you know we’re good at what we do.
And if you’ve already booked an appointment, why not find out what a smart meter installation involves so you know exactly what will happen on the day.
Why get a smart meter?
At E.ON Next, we believe upgrading all of our customers to the latest technology in metering will benefit all. This is why we support the government's objective to get a smart meter in every home and business. This will help customers budget and control when and how they use their energy. It will also be a way of helping the UK achieve its net zero target. To date we have installed over 5 million smart meters, which is a great achievement and shows our ongoing commitment.
In June 2021, the government set a formula for calculating the number of meters each energy supplier must upgrade in 2023. That means, based on the number of E.ON Next and npower Business Solutions customers who still had old style meters at the start of 2023, we were set a challenge to upgrade 351,304 gas and 522,274 electricity meters to smart by the end of this year. A further breakdown of these targets is provided in the table below. The numbers in brackets show how we performed against each of these targets.
We knew at the start of 2023, that it would be impossible to achieve these targets, due to the influence of market conditions, so we’re really proud of what we’ve achieved. In 2023, we saw the energy costs and the general cost of living continue to put considerable pressure on individuals and businesses and their priorities. These are unprecedented times and the effect this has had will not have been factored into the government's consideration when calculated almost three years ago.
|Utility - Gas or Electric
|Calculated Planned Annual Target
The table below shows the 2024 meter upgrade targets for E.ON Next and npower Business Solutions. Just as with 2023, the Target Number for domestic and non-domestic gas and electricity installations is determined by the formula set by the government in June 2021 (as noted above). For our domestic customers, we break the target down to apportion it between credit and prepayment terms.
We expect many of the challenges we experienced in 2023, to continue having an impact this year. However, we believe everyone should have a smart meter, so we'll be getting in touch with those who don’t yet have one to offer them a smart meter and support them through this smart journey. Why not get yours today?
|Utility - Gas or Electric
|Overall Annual Target
Is it worth getting a smart meter?
Smart meters give you the chance to see how much you’re spending on your energy at that exact moment. No more will you need to wonder how much it costs when your home looks like Blackpool Illuminations. Find out what real E.ON Next customers have to say about their smart meters.
Your in-home display will tell you how much you're using in pounds and pence. Makes turning off those lights feel even better.
Plus your new electricity and gas smart meters will send us your meter readings and energy data, so you don't need to.
Experience smaaaahrt meters.
Financial advantages: a budgeting buddy.
Say goodbye to bill surprises and hello to budgeting brilliance! Thanks to the in-home display, smart meters put you in control by showing exactly how much energy you're using in real-time. It means no more unexpected bills – you can track your spending on the spot. And no more estimates. You only pay for the energy you use.
It's like having a personal budgeting buddy, helping you make informed choices to keep your costs in check.
Fixed tariffs and smart meters. The perfect match.
Would you like to have a smaller carbon footprint? Well, a smart meter can help there. By showing you how you use your energy, it can make you more mindful of your usage and help you develop the kind of habits that could reduce your consumption.
Combine that with the 100% renewable energy you get on our fixed tariffs, which should make you feel good about your energy use.
Perfect for every way you pay.
Are you a prepayment customer? Would you like to use a smart meter? No problem! You can combine the flexibility of a PAYG tariff with the convenience of a smart meter with Smart Pay As You Go. Top up online, with the app or at a post office.
Whether you love the control of prepaying or the flexibility of credit mode, smart meters offer a hassle-free solution tailored to your payment preferences. Enjoy the convenience and simplicity of managing your energy your way!
Renters are welcome too.
If you're listed as the account holder for the energy bills, getting a smart meter doesn't always need explicit permission from your landlord.
However, it's a good idea to talk to them about it and review your tenancy agreement to make sure you are sticking to any regulations related to meter changes. And if you tell them about the benefits, we're sure they'll be happy to switch!
Are there any reasons why I shouldn't have a smart meter?
Unfortunately, some first-generation smart meters can have a weak signal. This is because they were made to use mobile networks. So, if you have a weak mobile signal in your home, you'll have a weak smart meter.
However, the new dedicated wireless smart meter network set up by the DCC provides coverage to at least 99.25% of premises in Great Britain.
It's also worth pointing out that installing a smart meter won't automatically reduce your bills. But it can show your energy use in detail. Armed with this information, you may be able to spot ways you can improve your energy use. And by becoming more efficient, you will hopefully reduce your outgoings.
Keeping our customers safe.
We make sure that our meter fittings are COVID-safe, and our technicians will:
Call before the appointment to check it’s still safe for them to attend.
Be equipped with PPE following latest government guidelines.
Carry anti-bacterial wipes to sanitize any surface they touch before and after.
Knock on your door on arrival, then step back to maintain a 2 meter distance with anybody on site.
Conduct safety checks once the meter is fitted. They might need to access various rooms, don’t worry - they’ll still ensure they respect the 2 meter rule as they do.
Provide a live demo of your in-home display from a safe distance.
Call you from the van as they leave to answer any questions you may have.
To maximise social distancing, it's best that you stay in a different room during fitting.
Your smart meter FAQs.
How do smart meters work?
Your smart meter will use GPRS technology (think mobile phones) to send your energy use to your in-home display as well as to let us know how much you’ve been using. It means that we can get your meter readings without you having to go under the stairs to find them.
What standards do we work to?
We’re installing your smart meters in accordance with the Smart Metering Installation Code of Practice, which is the industry standard for smart meters. If you would like more information, visit recportal.co.uk/smicop.
Has your smart meter stopped?
Not able to see your latest electricity or gas usage online?
Whether you can’t see your energy usage on the website or the app, this is normally due to our systems still updating with the info from your meter. We normally recommend trying again in an hour or so.
What happens to my Economy 7 hours when I have a smart meter installed?
Your smart meter will have a fixed off-peak 7 hour period from 00:30 to 07:30. This time period takes place according to Coordinated Universal Time (UTC), so during British Summer Time (BST) the 7 hour period will take place between 01:30 and 08:30. This may differ from your existing off-peak period on your current non-smart meter.
How to request your half-hourly and hourly data.
To help you monitor your energy use, you can now request your half-hourly and hourly data from your smart or AMR meter.
You (or any nominated third party) can ask us for up to 12 months reading history from your smart/AMR meter and we’ll email it to you free of charge.
If you are a customer, you can email firstname.lastname@example.org with your request including your account number. We will provide you with a spreadsheet which will contain a breakdown of your consumption data for the past 12 months. Alternatively, you can send us a message 24/7 on Facebook, Twitter or call us on 0808 501 5699.
If you are a third party, you can contact us via your usual contact method and we will provide you with the customer’s consumption data for the past 12 months. Please ensure you attach a valid Letter Of Authority (LOA) for the customer you are requesting the data on behalf of.
How do I get a reader for my smart meter?
With smart meters, you don't need a separate reader. The beauty of these meters is that they send us automatic readings.
You can sit back and relax, knowing your meter readings are taken care of - and you'll get accurate bills.
Does a smart meter give you a meter reading?
Absolutely! Smart meters provide real-time meter readings, offering accurate energy consumption insights with minimum effort.
You can see all the information on your in-home display.
Is there an app to read my smart meter?
Yes. E.ON Next has an app that allows you to conveniently monitor your smart meter readings.
Is there a downside to having a smart meter?
Smart meters are reliable and safe. But although smart meters offer numerous benefits, there have been comments about data privacy.
The good news is that cybersecurity experts have worked on the rollout of smart meters to prevent hacking. Your data is safe with a smart meter. And while smart meters send out information to us about your energy use (for things like billing and so on), your smart meter doesn’t hold data like your name, address or bank details. And the personal data it does hold is protected.
Can I get a smart meter for free?
In the UK, energy suppliers like E.ON Next are working towards providing smart meters to customers at no additional cost. Sign up today and book yourself an installation.
Can anyone request a smart meter?
Most certainly. At E.ON Next, we see smart meters as an essential part of helping us all create a more sustainable future. However, availability may vary based on things like your location.
How do I take a meter reading on a smart meter?
Manual readings are unnecessary for smart meters as they automatically transmit accurate readings to your energy supplier.
Do I need to submit a meter reading on a smart meter?
No, smart meters eliminate the need for customers to submit manual meter readings. The process is automated for your convenience.
How do I check my balance on a smart meter?
Many smart meters display your energy balance directly on the device. Alternatively, check with your energy supplier if they offer an app or online platform to monitor your balance.
How do I know if my smart meter reading is correct?
Smart meters are designed for accuracy, and their readings are regularly verified. If you have concerns, reach out to us for clarification.
Is it worth getting a gas smart meter?
Absolutely! Gas smart meters offer the same benefits as their electric counterparts, providing accurate readings and enabling better energy management.
What is the downside of a smart meter?
Old smart meters rely on a mobile phone signal. If you don't have a strong signal, you may not be able to get one.
Do smart meters replace gas meters?
Yes, smart meters can replace electric and gas meters, and can offer a unified solution for dual fuel customers.
Is electricity more expensive with a smart meter?
No, electricity costs remain consistent with or without a smart meter. Smart meters empower users to monitor and manage their consumption efficiently.
Is it worth getting a smart meter for electricity?
Absolutely! Smart meters provide valuable insights into your electricity usage, helping you make informed decisions to optimise energy consumption and save money.
Do electric smart meters need Wi-Fi?
No, the latest smart meters use a dedicated wireless communication system, operating on a separate network from your Wi-Fi. They don't rely on your home internet connection for functionality.
Information throughout this page has been sourced from the 2019 Smart Meter Communications Research conducted by the Department for Business, Energy & Industrial Strategy, June 2019.