Think sustainable.
Think smart meters.

Take a leap into the future and, while you’re at it, do your bit for the environment by upgrading to a shiny new smart meter. Goodbye monthly meter readings. Hello quick energy solutions.

So, what is a smart meter?

Smart meters give you the chance to see how much you’re spending on your energy at that exact moment. No more will you need to wonder how much it costs when your home looks like Blackpool Illuminations.

Your In-Home Display will tell you how much you're using in pounds and pence. Makes turning off those lights feel even better.

Plus your new electricity and gas smart meters will send us your meter readings and energy data, so you don't need to.

Book a smart meter appointment

How does smart equal sustainable?

With smart meters comes a smarter energy grid, helping us to be more precise about the energy that everyone needs and reducing CO2 emissions by 25% in the next decade. Wonder what would happen if everyone in the UK upgraded to a smart meter? It would have the same environmental impact as planting 75 million trees. A year. That's something to think about.

Excited leaf.

You do the booking, we'll do the rest.

We’ve installed over two million smart meters across the UK, from studio apartments to houses, so we know what we’re doing. Put your feet up, have a cuppa and we’ll have your smart meter installed before your next Zoom call.

Not sure whether to get a smart meter?

Don't worry, we've put together a handy blog to talk you through the yays and nays of getting a smart meter. Have a read through and hopefully by the end you'll see how a SMET2 smart meter can benefit you.

Ready. Set. Go smart.

We'll run a couple of checks to make sure we can book change your electricity and gas meters. These include:

  • Making sure there's access to the electricity and gas meters.

  • Your electricity supply and gas supply are with us. You'll need to be with us for at least your electricity to have a new meter installed.

  • The mobile signal at your home is good.

  • You don't already have a smart meter.

Once we've done that and everything looks good, we'll get an appointment booked that suits you!

You can book your smart meter appointment online or call us on 0808 501 5266.

If you've already booked your new meter installation, then you can get more information about what a smart meter installation involves.

Why get a smart meter?

Smart meters are great and we believe everyone should have one. They have lots of benefits, like showing you how much you’re using in near real time and helping you take control and manage how much you’re using. Smart meters also benefit the environment, by helping customers and energy companies to take action to reduce carbon emissions.

The UK Government expect every home and business to have a smart meter by the end of 2025. To meet this ambition, they are setting all suppliers a fixed target each year for new smart installations. In 2022, for E.ON this is 838,145During the energy crises, E.ON accepted customers from four Supplier of Last Resort to support the energy industry, these meters are included in this target.

Utility - Gas or ElectricCalculated Planned Annual TargetCreditPre-paymentDomesticNon-domestic

Gas

340455

318090

22365

325644

14811

Electricity

497690

464996

32694

476039

21651

We believe everyone should have a smart meter, so we'll be getting in touch with those who don’t yet have one to offer them a smart meter and support them through this smart journey. Why not get yours today?

Keeping our customers safe.

We make sure that our meter fittings are COVID-safe, and our technicians will:

  • Call before the appointment to check it’s still safe for them to attend.

  • Be equipped with PPE following latest government guidelines.

  • Carry anti-bacterial wipes to sanitize any surface they touch before and after.

  • Knock on your door on arrival, then step back to maintain a 2 meter distance with anybody on site.

  • Conduct safety checks once the meter is fitted. They might need to access various rooms, don’t worry - they’ll still ensure they respect the 2 meter rule as they do.

  • Provide a live demo of your in-home display from a safe distance.

  • Call you from the van as they leave to answer any questions you may have.

To maximise social distancing, it's best that you stay in a different room during fitting.

Smart Pay As You Go.

Are you a prepayment customer? Combine the flexibility of a pay as you go tariff with the convenience of a smart meter with Smart Pay As You Go. You can top up by app, online, by phone or at a Post Office.

Learn more on how flexible it can be for you. 

Jumping leaf.

Make the most of your smart In-Home Display (IHD).

From setting budgets to help you stay in control, to seeing how much energy you're using at any point, your IHD is a useful tool. We've put together some guides on how you can use your IHD as well as answers to any questions you have.

What is a SMETS2 smart meter?

As part of the smart meter rollout, you might have heard the phrase "SMETS2". This is the latest type of smart meter, following on from the first generation meters the SMETS1.

What does this mean for you? Well the SMETS2 meters work better if you need to switch energy supplier, as it'll send your half hourly energy use and your meter readings to your new supplier. A SMETS1 meter won't be able to do this.

Flash with magnifying glass.

Your smart meter FAQs.

Are smart meters good for the environment?

Have a read through our latest blog post to discover how you can switch to a smart meter and do your bit for the environment.

Information throughout this page has been sourced from the 2019 Smart Meter Communications Research conducted by the Department for Business, Energy & Industrial Strategy, June 2019.