With a smart meter, you're in charge.
Learn about the benefits of switching to a smart meter to help with budgeting, savings, and using energy more efficiently.
Millions of E.ON Next customers are switching to smart meters to help them budget, save, and use energy more efficiently. Come and join them.
See what you’re spending.
View your energy use in real time. Customers find this can help them reduce their consumption and save money.
Know what you're paying.
Estimates are a thing of the past. Get accurate, up-to-date bills with a smart meter.
Prepay friendly.
Smart Pay As You Go customers enjoy all the advantages of smart meters too.
The right tariff for you.
Find the electricity and gas tariff that suits your wants and needs.
A cleaner future.
The UK is moving towards cleaner energy. You can be part of that movement with a smart meter.
Install a smart meter at no extra cost.
You won’t pay a penny for your smart meter, the installation or the set up. All you have to do is book an appointment and we’ll take care of the rest.
Ready. Steady. Smart.
We'll run a couple of checks to make sure we can change your electricity and gas meters, including:
1
Make sure there's access to your meters.
2
Check that your electricity and/or gas supplies are with us.
3
Your mobile signal at home is good.
4
You don’t already have a smart meter.
Then, if that all looks good to us, we’ll book an appointment that suits you.
Installation is as simple as flicking a switch!
Book your appointment and relax. Once you’ve booked your smart meter appointment, you can leave the rest to us.
We know our stuff.
We’ve installed over 5 million smart meters across the UK, from small studio apartments to family homes, so you know we’re good at what we do.
Book your appointment
You can book your smart meter appointment online or call us on 0808 501 5200.
Know what to expect on the day.
If you’ve already booked an appointment, why not find out what a smart meter installation involves so you know what to expect on the day.
Say hello to your smart in-home display...
Your in-home display (IHD) is the thing that will help you get the most out of your new renewable electricity tariff, from setting a budget to seeing how much energy you’re using in real time. Find out more about how your display can help with our useful guide to your IHD.
Say hello to your new smart meter.
You may have heard about SMETS2 meters and wondered what they’re all about. Don’t worry about the jargon, this is just our latest smart meter. All you need to know is it’s more accurate than the old ones because it sends us readings every half hour.
Help us become a sustainable energy nation.
As more homes start to use smart meters, we move closer to a smarter energy grid. A grid that will help us be more precise about the energy we need and go towards reducing CO2 emissions by 25% by 2050.
Smart meter customers have their say.
See what our smart meter customers say about their experience with smart meters. Meet Mairead, Clem and Julian who've used their smart meter to budget their energy better.
Is it worth getting a smart meter?
Smart meters give you the chance to see how much you’re spending on your energy at that exact moment. No more will you need to wonder how much it costs when your home looks like Blackpool Illuminations. Find out what real E.ON Next customers have to say about their smart meters.
Your in-home display will tell you how much you're using in pounds and pence. Makes turning off those lights feel even better.
Plus your new electricity and gas smart meters will send us your meter readings and energy data, so you don't need to.
Financial advantages: a budgeting buddy.
Say goodbye to bill surprises and hello to budgeting brilliance! Thanks to the in-home display, smart meters put you in control by showing exactly how much energy you're using in real-time. It means no more unexpected bills – you can track your spending on the spot. And no more estimates. You only pay for the energy you use.
It's like having a personal budgeting buddy, helping you make informed choices to keep your costs in check.
Fixed tariffs and smart meters. The perfect match.
Would you like to have a smaller carbon footprint? Well, a smart meter can help there. By showing you how you use your energy, it can make you more mindful of your usage and help you develop the kind of habits that could reduce your consumption.
Combine that with the price certainty of one of our fixed tariffs, and you can budget with confidence to reduce your bills as well as your carbon footprint.
Perfect for every way you pay.
Are you a prepayment customer? Would you like to use a smart meter? No problem! You can combine the flexibility of a PAYG tariff with the convenience of a smart meter with Smart Pay As You Go. Top up online, with the app or at a Payzone, PayPoint or Post Office outlet.
Whether you love the control of prepaying or the flexibility of credit mode, smart meters offer a hassle-free solution tailored to your payment preferences. Enjoy the convenience and simplicity of managing your energy your way!
Renters are welcome too.
If you're listed as the account holder for the energy bills, getting a smart meter doesn't always need explicit permission from your landlord.
However, it's a good idea to talk to them about it and review your tenancy agreement to make sure you are sticking to any regulations related to meter changes. And if you tell them about the benefits, we're sure they'll be happy to switch!
Are there any reasons why I shouldn't have a smart meter?
Unfortunately, some first-generation smart meters can have a weak signal. This is because they were made to use mobile networks. So, if you have a weak mobile signal in your home, you'll have a weak smart meter.
However, the new dedicated wireless smart meter network set up by the DCC provides coverage to at least 99.25% of premises in Great Britain.
It's also worth pointing out that installing a smart meter won't automatically reduce your bills. But it can show your energy use in detail. Armed with this information, you may be able to spot ways you can improve your energy use. And by becoming more efficient, you will hopefully reduce your outgoings.
Frequently asked questions about smart meters.
How do smart meters work?
Your smart meter will use GPRS technology (think mobile phones) to send your energy use to your in-home display as well as to let us know how much you’ve been using. It means that we can get your meter readings without you having to go under the stairs to find them.
What standards do we work to?
We’re installing your smart meters in accordance with the Smart Metering Installation Code of Practice, which is the industry standard for smart meters. If you would like more information, visit recportal.co.uk/smicop.
Has your smart meter stopped?
If you’ve just moved to us, but your smart meter isn’t working correctly, don’t worry, it will be updated within 90 days – it’s just part of the joining process. Until then, it’s easiest to give us a meter reading through your online account.
Not able to see your latest electricity or gas use online?
Whether you can’t see your energy use on the website or the app, this is normally due to our systems still updating with the info from your meter. We normally recommend trying again in an hour or so.
What happens to my business Economy 7 hours when I have a smart meter installed?
Your business smart meter will have a fixed off-peak 7 hour period from 00:30 to 07:30. This time period takes place according to Coordinated Universal Time (UTC), so during British Summer Time (BST) the 7 hour period will take place between 01:30 and 08:30. This may differ from your existing off-peak period on your current non-smart meter.
How do I get a reader for my smart meter?
With smart meters, you don't need a separate reader. The beauty of these meters is that they send us automatic readings.
You can sit back and relax, knowing your meter readings are taken care of - and you'll get accurate bills.
Does a smart meter give you a meter reading?
Absolutely! Smart meters provide real-time meter readings, offering accurate energy consumption insights with minimum effort. You can see all the information on your in-home display.
Is there an app to read my smart meter?
Yes. E.ON Next has an app that allows you to conveniently monitor your smart meter readings.
Is there a downside to having a smart meter?
Smart meters are reliable and safe. But although smart meters offer numerous benefits, there have been comments about data privacy.The good news is that cybersecurity experts have worked on the rollout of smart meters to prevent hacking.
Your data is safe with a smart meter. And while smart meters send out information to us about your energy use (for things like billing and so on), your smart meter doesn’t hold data like your name, address or bank details. And the personal data it does hold is protected.
Can anyone request a smart meter?
Most certainly. At E.ON Next, we see smart meters as an essential part of helping us all create a more sustainable future. However, availability may vary based on things like your location.
How do I take a meter reading on a smart meter?
Manual readings are unnecessary for smart meters as they automatically transmit accurate readings to your energy supplier.
Do I need to submit a meter reading on a smart meter?
No, smart meters eliminate the need for customers to submit manual meter readings. The process is automated for your convenience.
How do I check my balance on a smart meter?
Many smart meters display your energy balance directly on the device. Alternatively, check with your energy supplier if they offer an app or online platform to monitor your balance.
How do I know if my smart meter reading is correct?
Smart meters are designed for accuracy, and their readings are regularly verified. If you have concerns, reach out to us for clarification.
Is it worth getting a gas smart meter?
Absolutely! Gas smart meters offer the same benefits as their electric counterparts, providing accurate readings and enabling better energy management.
What is the downside of a smart meter?
Old smart meters rely on a mobile phone signal. If you don't have a strong signal, you may not be able to get one.
Do smart meters replace gas meters?
Yes, smart meters can replace electric and gas meters, and can offer a unified solution for dual fuel customers.
Is electricity more expensive with a smart meter?
No, electricity costs remain consistent with or without a smart meter. Smart meters empower users to monitor and manage their consumption efficiently.
Is it worth getting a smart meter for electricity?
Absolutely! Smart meters provide valuable insights into your electricity usage, helping you make informed decisions to optimise energy consumption and save money.
Do electric smart meters need Wi-Fi?
No, the latest smart meters use a dedicated wireless communication system, operating on a separate network from your Wi-Fi. They don't rely on your home internet connection for functionality.