Powershop is closing down.
Were you a Powershop customer?
Got questions about your move to E.ON Next?
You can check out our Powershop to E.ON Next FAQ page which has helpful advice on the move as well as answers to our frequently asked questions. You can also check out our help section for general queries such as viewing your bill or how to manage your account online.
Get help with your Powershop billing questions.
When will I receive my final bill?
Why is my final bill delayed?
I left Powershop a while ago but still haven't received my final bill. Will I have to pay it?
What happens if I don't pay my energy bill?
I think my bill or statement is wrong, what can I do?
What is a bill reversal?
I think my outstanding debt has been repaid, what should I do?
What if I've not been migrated to E.ON Next?
Check out the Powershop payment and debt FAQs.
How do I get a refund if I've left Powershop?
I was expecting a refund but it hasn't arrived yet - why?
Is there anyone else I can talk to about outstanding debts?
I have recently been declared Bankrupt/Insolvent. What do I need to do?
How is Powershop helping customers who are struggling to pay their energy bills?
Here is how Powershop work with Credit Agencies.
What is a Credit Reference Agency and which do you use?
Who is able to see information about me?
What happens if I'm struggling to pay - will you penalise me?
What is a default?
What if I think you've made a mistake with my Credit Reference score?
I'm not with you, why is there a record on my credit file for Powershop?
Ways to get in touch with us.
To get you to the right person faster, please have your account number handy when you contact us.
Give us a call on:
0808 501 5200
9am - 5pm Monday to Thursday, 9am - 4pm Friday.
Minicom or textphone
Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.
We may monitor and/or record calls for security, quality or training purposes. Calling us on a 0800 number should be free from all mobiles and generally free from all landlines. Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles. If you get ‘inclusive minutes’ with your package, calls to a 0330 number will be part of these.