npower has joined the E.ON family, welcome to E.ON Next.
Was your home or small business supplied by npower?
npower is now part of the E.ON group, and all of the customers have been moved over to E.ON Next. If you were an npower customer then you can check out the FAQs below for more information on your billing and payment queries.
Find the right tariff for your home.
From fixed prices to flexible prices, find your perfect energy tariff. Choose from 1-2 year fixed deals, EV charging plans, to our price cap tracker.
All our fixed tariffs come with a one-off donation to the Woodland Trust on your behalf.1
Next Pledge.
With our Next Pledge tariff, you'll get energy prices guaranteed to stay below the Ofgem price cap - saving you £50 based on average annual consumption.2
Next Drive.
Next Drive, our EV tariff that gives you lower-priced electricity at 6.7p per kWh when you charge between 12am and 7am3 and 100% renewable electricity at no extra cost.4
Next Pumped.
With Next Pumped our heat pump tariff, you get not one, but two periods every day where you’ll pay a fraction of the price per unit of electricity compared to our standard rates, saving you up to £227 per year.5
Make a change for the future with exclusive savings for E.ON Next customers.
Whilst we all try to do the little things to make our homes more sustainable and to get those energy bills down, there are changes that can make a big impact. From getting a heat pump, to switching to an electric vehicle, being sustainable can feel good.
We've a wide range of energy tech for your home. Plus, if you're an E.ON Next customer, you can enjoy exclusive discounts. T&Cs apply.
Your guide to energy, electric vehicle chargers, heat pumps and solar panels.
From solar installations to comparing energy suppliers, we've put together a number of guides to help you navigate the world of energy.
Energy.
Check out our energy guides for all your electricity and gas questions.
Electric vehicles.
A range of electric vehicle guides to help you get on the road.
Solar panels.
Brighten up your day with our solar panel guides.
Heat pumps.
Make yourself cosy with our air source heat pump guides.
Stay informed and up to date with the latest energy advice.
We have blogs featuring the latest energy news and helpful advice on various topics, including energy efficiency, renewable energy, and smart technologies.
Check out the blogNeed help with your energy bills?
We've got a range of help and support available, covering everything from how to renew your tariff to what off-peak electricity is
Get helpGet answers to your npower billing questions.
When will I receive my final bill?
Why is my final bill delayed?
I left npower a while ago but still haven't received my final bill. Will I have to pay it?
What happens if I don't pay my energy bill?
I think my bill or statement is wrong, what can I do?
Why is my bill or statement being updated?
What is a bill reversal?
I think my outstanding debt has been repaid, what should I do?
Here are the npower payment and debt FAQs.
How do I get a refund if I've left npower?
I was expecting a refund but it hasn't arrived yet - why?
Is there anyone else I can talk to about outstanding debts?
I have recently been declared Bankrupt/Insolvent. What do I need to do?
How is npower helping customers who are struggling to pay their energy bills?
More information on how npower work with Credit Agencies.
What is a Credit Reference Agency and which do you use?
Who is able to see information about me?
What happens if I'm struggling to pay - will you penalise me?
What is a default?
What if I think you've made a mistake with my Credit Reference score?
I'm not with you, why is there a record on my credit file for npower?
A few more npower FAQs.
Is npower still trading?
Is E.ON taking over npower?
The npower Business Solutions website has moved.
Your experts in all things business energy related, npower Business Solutions have the knowledge and insight to help businesses optimise their energy management. Call on them when you need support to monitor and manage consumption, develop your business' energy strategy or set more ambitious goals on the road to net zero.
1 E.ON Next Energy Limited will donate a minimum of £500,000 to the Woodland Trust, over the next three years in order to support the restoration of ancient woodlands. The Woodland Trust is a non-profit-making company limited by guarantee (number 1982873) and a registered charity, numbers 294344 and SC038885. The Woodland Trust logo is a registered trademark. Registered office: Kempton Way, Grantham, Lincolnshire NG31 6LL.
2 Next Pledge is a 12-month fixed term tracker tariff with variable rates that are always lower in comparison to the Ofgem Price Cap, that applies to standard variable tariffs. £50 saving is applied as a reduction on unit rates split across both electricity and gas (£25 saving per fuel) based on Ofgem average dual fuel customer. Actual savings depend on usage and region. Payment by Direct Debit required. T&Cs apply.
3 Next Drive Fixed v7 offers fixed priced overnight EV charging 6.7p/kWh between 12am and 7am versus Next Flex standard variable tariff at 27.03p/kWh (national average and will vary by region).
4 Next Drive electricity backed by 100% renewable sources, E.ON's renewable generation assets, agreements with UK generators and the purchase of renewable electricity certificates. The electricity supplied to your home comes from the National Grid. Smart meter required. Exit fees and T&Cs apply.
5 Next Pumped Tariff saving calculations assume an electric consumption of 5766.67 kWh, charging 43% of electric consumption at 12.00p/kWh during Next Pumped Fixed 12m V4 off-peak hours (4am-7am and 1pm-4pm), 49% of consumption at 25.70p/kWh during base hours (7am to 1pm and 7pm to 4am) and 8% of consumption at 39.56p/kWh during peak hours (4pm to 7pm); compared to 24.86p/kWh (national average rate and will vary by region) standard variable rate from 1 January 2025, which is equivalent to £227.78 saved compared to our standard tariff. Actual savings may vary depending on individual usage patterns. T&Cs apply.
6 Savings information for heat pumps provided by the Energy Saving Trust based on a standard air source heat pump in an average sized, four-bedroom detached home, with radiator upgrades as required versus an old G-rated gas boiler.
7 These are example figures only, based on standardised MCS calculations. Savings are based on property fitted with a south-facing solar array in central England on a roof with a 35-degree tilt and no shading, with electricity consumption of 4,000 kWh per year (with the customer at home all day), at a tariff rate of 27.03p/kWh. The solar array contains 12 x 460W panels (5.52 kWp) generating 5,161 kWh/year, fitted with a 5.1 kWh (5.1 kWh usable) battery.