Residential Help & FAQs

Get help with your tariffs and renewals

Whether you want to see our range of fixed tariffs or renew online, we're here to help.

Here are the most asked tariff and renewal questions.

What tariffs do you offer?

We have a range of fixed and variable energy tariffs to meet your needs. Why not get a quote now?

Need a bit more help?

Check out the various tariff and renewal guides we have to help solve your query.

Want to see what tariffs we have?

Get the full list of our current and previous tariffs, plus a price breakdown for each, for your area.

Are smart meters good for the environment?

Have a read through our latest blog post to discover how you can switch to a smart meter and do your bit for the environement.

What is price cap?

Get the inside scoop on what the price cap is, whether it will affect you and what it could mean your energy prices.

Still need to get in touch with us?

We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email.

Why not head over to our community forum?

Chat with other customers just like you to get some hot tips and the latest news.

Go now

Contact us by social media.

You can contact us by email, Facebook or Twitter to get a response within hours, we're here to help you 8am - 10pm, 7 days a week. We’ve got all hands on deck and fingers on keyboards to answer questions or concerns as quickly as possible. We promise to reply as soon as we can. 

Contact us by email.

Drop us an email and we'll get back to you as soon as we can.

Home related
Business related

Contact us by phone.

If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday.

Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. You can find out more on the Relay UK website.

Home related calls0808 501 5200
Business related calls0808 501 5699

We're always still here for you after 5pm or over the weekend if you have an emergency with your prepayment or credit meter. You can either call 0808 501 5088, or you can email us or get in touch on our Social Media channels.