Residential Help & FAQs

Online Account

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Why doesn’t my balance in my online account show the payments I’ve made?

When we bill your account, your online balance will automatically update to reflect your true balance. Sometimes your bill may not be sent straight away - e.g. we’re still waiting for a reading for one of your fuels - so we will wait to send out your statement so we can give all the information at once. This is nothing to worry about, and you’ll receive your bill shortly.

If you have any concerns, please get in touch.